View Full Version : Runtime error 217 at 500E8338
daculpepp
2014-09-17, 18:08
I am running Spybot S&D 2.4.40 on Windows 8.1. I consistently receive a Runtime error 217 at 500E8338 upon system boot. I uninstalled Spybot, rebooted, and did not receive the error. I have performed this procedure twice with the same results. I reloaded Spybot in safemode, performed a complete system scan, and rebooted. Once again, I received the same runtime error. Please help.
Which edition of Spybot do you have,free,home,pro? :)
If you could locate the error in Event Viewer,that should give you more info about it.There are starting event viewer instructions for Windows 8 when you scroll down on this site,if you need them:
https://www.winhelp.us/event-viewer-in-windows.html
When you locate the error,if you doubleclick it,there should be a Copy button at the bottom.Could you please paste it here?
daculpepp
2014-09-24, 22:00
I'm not sure if this is related to the Runtime error, but what I found seems to be more serious. I have thousands of errors involving the Windows Defender trying to start, but not able to. Below is a copy of one of the thousands of error messages.
Log Name: Application
Source: Application Error
Date: 9/24/2014 3:28:40 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DavidsDesktop
Description:
Faulting application name: mpcmdrun.exe, version: 4.5.218.0, time stamp: 0x532c98e2
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17278, time stamp: 0x53eebd22
Exception code: 0xc0000142
Fault offset: 0x00000000000ec0b4
Faulting process id: 0x28ccc
Faulting application start time: 0x01cfd82dbf17e1e4
Faulting application path: C:\Program Files\Windows Defender\mpcmdrun.exe
Faulting module path: KERNELBASE.dll
Report Id: fcc93278-4420-11e4-bfa1-4c72b9df5fb1
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-09-24T19:28:40.000000000Z" />
<EventRecordID>4904581</EventRecordID>
<Channel>Application</Channel>
<Computer>DavidsDesktop</Computer>
<Security />
</System>
<EventData>
<Data>mpcmdrun.exe</Data>
<Data>4.5.218.0</Data>
<Data>532c98e2</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.3.9600.17278</Data>
<Data>53eebd22</Data>
<Data>c0000142</Data>
<Data>00000000000ec0b4</Data>
<Data>28ccc</Data>
<Data>01cfd82dbf17e1e4</Data>
<Data>C:\Program Files\Windows Defender\mpcmdrun.exe</Data>
<Data>KERNELBASE.dll</Data>
<Data>fcc93278-4420-11e4-bfa1-4c72b9df5fb1</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
daculpepp
2014-09-24, 22:05
I'm running the Home Edition of SBS&D. Also, when I try to turn Windows Defender, I get error messages indicating that Defender may be corrupted.
Could you give me the error you get when you try to turn on Windows Defender,and it says it might be corrupted?Or,better yet,maybe you could take a screenshot of the error and attach the screenshot here. :)
http://windows.microsoft.com/en-ca/windows/take-screen-capture-print-screen#take-screen-capture-print-screen=windows-8
How is the computer,besides the error on system boot and the problems with Windows Defender?Any noticeable problems,etc.?
daculpepp
2014-09-26, 20:11
The following is the error message upon attempting to start the Windows Defender Service:
Windows could not start the Windows Defender Service on Local Computer.
Error 577: Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
Overall, the computer seems to be running fine. Windows does lock up about once/week and that is relatively new.
Ok,thanks. :)
From what I'm seeing,Windows Defender will be disabled if it detects another antivirus program,and Error 577 is oftentimes seen when that happens.
Which edition of Spybot 2.4.40 do you have,free,home or professional?
Do you have any other antiviruses or security programs installed?
If you do not have a program with real-time protection currently running,it might be best if you try to limit being on the internet as much as it is possible until this is fixed and/or figured out.(If you do have a program with real-time protection running currently,then you can disregard that,of course.) :)
Also,when you have time,please have a look through Event Viewer once again,and see if you can find any errors with Spybot,as well.
daculpepp
2014-09-27, 15:10
I have the home version of SBS&D. I have no other virus or spyware protection running. I was using Norton, but once I purchased SBS&D, I uninstalled Norton using the Norton removal software that is supposed to remove any trace of Norton.
Since Spybot Home edition includes Antivirus,that would be a likely reason that you would see Error 577,as Windows Defender would probably disable itself if it detected Spybot.
In desktop mode,is the Spybot tray icon showing down by your computer clock?If it is,when you hover your mouse over it,does it show Live Protection:On?
In Event Viewer,if you click on Error,then click View All Instances Of This Event,then under Actions,click Find,try typing in Spybot,and any instances of Spybot will be searched for,if it's mentioned.I tried it,and found an instance of Spybot in there,so it should work.If something is found,it should be highlighted,you can doubleclick it,select Copy,then Paste it here.This will give me some things to search for,I may not find a solution,but it will help maybe narrow what is wrong down,and hopefully get me closer.I've searched for Runtime Error 217,but that's a bit generic,and there are many,many instances of it when searching,and I cannot narrow down what might be happening. :)
daculpepp
2014-10-02, 16:02
My operating system was showing signs of progressive failure. I therefore reloaded with a clean format of my OS partition. That will probably solve the problems I've been seeing, as no symptoms of previous problems are evident. Thank you for trying to help me avoid the OS reload.
I have created a problem with my SBS&D license, however. When I was uninstalling/reinstalling (before the OS reload) I was asked whether to use the existing license or a new one and I selected new one. Now I receive a notification that SBS&D is installed on 3 computers when my license is only for two. When re installing SBS&D after my OS reload, I was not asked the new license/existing license question. I in fact have SBS&D installed only on two computers. How do I resolve?
My operating system was showing signs of progressive failure.
Sorry to hear you reformatted,but at least you get to start anew.By coincidence,my computer became almost unusable between last night and today,it was touch and go for a while,so trust me,I'm knowing what it feels like. :)
I have created a problem with my SBS&D license, however. When I was uninstalling/reinstalling (before the OS reload) I was asked whether to use the existing license or a new one and I selected new one. Now I receive a notification that SBS&D is installed on 3 computers when my license is only for two. When re installing SBS&D after my OS reload, I was not asked the new license/existing license question. I in fact have SBS&D installed only on two computers. How do I resolve?
I'm not sure on that one,since I've never had the notification.So,I'm going to refer you to Spybot support.There are support forms here:
http://www.safer-networking.org/support/
Garyk7gld
2014-10-03, 03:47
I began getting the "Runtime error 217 at 500e8338" as soon as I installed the Home/Virus "upgrade"...:mad:
The problem disappeared as soon as I Uninstalled the upgrade - until Spybot gets their act together to eliminate these errors with the Home/Virus version, guess I'll be going back to the free version - IT was always reliable...
I began getting the "Runtime error 217 at 500e8338" as soon as I installed the Home/Virus "upgrade"...:mad:
The problem disappeared as soon as I Uninstalled the upgrade - until Spybot gets their act together to eliminate these errors with the Home/Virus version, guess I'll be going back to the free version - IT was always reliable...
I have the EXACT same problem, I recently purchased your SpyBot/AV Home edition. Ever since I installed the new Spybot the error box spams my Desktop when I try to launch 'Steam' or ANY program on my computer really... Same error everytime..... The programs i try to open wont open until I close the box, and then another one pops up, and then another one, and then another one........ Like Edited guys... WTF?....
Guess I'll be going back to your FREE edition again, I would like a refund of this buggy Home edition crap please.
Would have Edit'd but my window was open for too long, just updating my post above.
When I turn Spybot's "Live Protection" OFF I no longer recieve the error and everything runs flawlessly like it used to.
So your 'Error 217' has something to do with your "Live Protection".
GL
I am running Spybot S&D 2.4.40 on Windows 8.1. I consistently receive a Runtime error 217 at 500E8338 upon system boot. I uninstalled Spybot, rebooted, and did not receive the error. I have performed this procedure twice with the same results. I reloaded Spybot in safemode, performed a complete system scan, and rebooted. Once again, I received the same runtime error. Please help.
I have the same Error as above pop up all the time. Is there a way a geek can get and UNDERSTAND how to repair, slowly, one step at a time and simple language. Thank You.
Roger B.
I am running Windows 8.1 and starting getting the same error. I can disable live protection and do not have the error. A fix would be nice. If not I guess I wasted my money.
I am running Windows 8.1 and starting getting the same error. I can disable live protection and do not have the error. A fix would be nice. If not I guess I wasted my money.
You might want to contact support,and tell them about the error. :)
I forgot the link. :oops:
http://www.safer-networking.org/support/
deerfern
2016-08-11, 23:42
I forgot the link. :oops:
http://www.safer-networking.org/support/
Has this been addressed at the support site? If so, can you please provide a direct link to it in this thread?
Thanks
If a solution was posted it would likely be in the knowledgebase under error messages when you click on Spybot 2. I don't believe the solution is there, I didn't find anything when I looked through.
https://www.safer-networking.org/support/knowledgebase/
You could contact support, though. They might have a solution that hasn't been listed on the website. :)
https://www.safer-networking.org/support/ticket/
urbanman2004
2017-02-17, 05:46
Would have Edit'd but my window was open for too long, just updating my post above.
When I turn Spybot's "Live Protection" OFF I no longer recieve the error and everything runs flawlessly like it used to.
So your 'Error 217' has something to do with your "Live Protection".
GL
I know this thread is old but I wanted to say thanks for the tip. After unticking the check mark next to "Scan programs before they start" I stopped encountering the error "Runtime error 217 at 500E8338".
DudeNamedSteve
2021-05-17, 20:49
I know this thread is old but I wanted to say thanks for the tip. After unticking the check mark next to "Scan programs before they start" I stopped encountering the error "Runtime error 217 at 500E8338".
Really appreciate you confirming this as a possible solution. Win10, DevPreview edition. Same "Runtime error 217 at 500E8338" error started when I upgraded SpyBot. Just tested this solution. I'll return to the thread and check with support if it doesn't solve it for me also.
Bummer that feature causes run time error.