PDA

View Full Version : Runtime error 216 at 5003A116



jonodom
2014-09-24, 07:46
Spybot crashes on boot. I uninstalled and reinstalled. Whenever I restart the app from start menu I can repro the crash .. below I have added the crash info and two event viewer details

Problem signature:
Problem Event Name: APPCRASH
Application Name: SDWelcome.exe
Application Version: 2.4.40.130
Application Timestamp: 535a5196
Fault Module Name: rtl150.bpl
Fault Module Version: 15.0.3953.35171
Fault Module Timestamp: 4cca139f
Exception Code: c0000005
Exception Offset: 0000a116
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 3ba6
Additional Information 2: 3ba6148a620109c0e2136f8861f0ff55
Additional Information 3: 9a55
Additional Information 4: 9a551d6924fac6c8b2a5336810fc5b92



Event Viewer
Log Name: Application
Source: Application Error
Date: 9/23/2014 9:34:41 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Unity
Description:
Faulting application name: SDWelcome.exe, version: 2.4.40.130, time stamp: 0x535a5196
Faulting module name: rtl150.bpl, version: 15.0.3953.35171, time stamp: 0x4cca139f
Exception code: 0xc0000005
Fault offset: 0x0000a116
Faulting process id: 0x13c8
Faulting application start time: 0x01cfd7b0daceb0e9
Faulting application path: C:\Program Files (x86)\Spybot - Search & Destroy 2\SDWelcome.exe
Faulting module path: C:\Program Files (x86)\Spybot - Search & Destroy 2\rtl150.bpl
Report Id: 19502ac0-43a4-11e4-8605-005056c00008

Log Name: Application
Source: Application Error
Date: 9/23/2014 9:38:21 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Unity
Description:
Faulting application name: SDUpdate.exe, version: 2.4.40.94, time stamp: 0x53ad3eee
Faulting module name: rtl150.bpl, version: 15.0.3953.35171, time stamp: 0x4cca139f
Exception code: 0xc0000005
Fault offset: 0x0000a116
Faulting process id: 0x5f0
Faulting application start time: 0x01cfd7b15da6425d
Faulting application path: C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdate.exe
Faulting module path: C:\Program Files (x86)\Spybot - Search & Destroy 2\rtl150.bpl
Report Id: 9c90dfce-43a4-11e4-8605-005056c00008

Zenobia
2014-09-24, 18:49
Exception code: 0xc0000005
I believe that should be STATUS_ACCESS_VIOLATION,which from searching seems to mean the program accessed memory that it shouldn't.

rtl150.bpl is mentioned under fault or faulting module name in everything you posted.rtl150.bpl is a file that is part of Spybot,located in the Spybot folder.When you uninstalled and reinstalled Spybot,rtl150.bpl should have been replaced,so if there was a problem with the file,then getting a newer version of it should have fixed any problems.Though I'm not 100% sure that there was a problem with rtl150.bpl,of course. :)

I couldn't find anything on the additional information:

Additional Information 1: 3ba6
Additional Information 2: 3ba6148a620109c0e2136f8861f0ff55
Additional Information 3: 9a55
Additional Information 4: 9a551d6924fac6c8b2a5336810fc5b92
So,I'm going to go ahead and refer you to Spybot support:
http://www.safer-networking.org/support/
You should include the errors you listed here,to give them the info on it,that should be helpful.