Friday
2014-10-09, 09:19
The following instructions have been created to help you to get rid of "Ad.CouponCompanion" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).
Threat Details:
Categories:
adware
Description:
Ad.CouponCompanion uses the Crossrider framework to install ad-supported web browser plug-ins.
Removal Instructions:
Autorun:
Important: There are more autorun entries that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Installed Software List:
You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) or RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) to locate and get rid of these entries.
Products that have a key or property named "Coupon Companion Plugin".
Products that have a key or property named "Coupon Companion".
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
The file at "<$LOCALAPPDATA>\Coupon Companion Plugin\Chrome\Coupon Companion Plugin.crx".
The file at "<$LOCALAPPDATA>\Coupon Companion\Chrome\Coupon Companion.crx".
The file at "<$LOCALAPPDATA>\Google\Chrome\User Data\Default\Extensions\jneaojaoiajhnemidnjhoempalnidbhj\1.21.11_0\crossriderManifest.json".
The file at "<$PROGRAMFILES>\Coupon Companion Plugin\background.html".
The file at "<$PROGRAMFILES>\Coupon Companion Plugin\ButtonUtil.dll".
The file at "<$PROGRAMFILES>\Coupon Companion Plugin\Coupon Companion Plugin.dll".
The file at "<$PROGRAMFILES>\Coupon Companion Plugin\Coupon Companion Plugin.exe".
The file at "<$PROGRAMFILES>\Coupon Companion Plugin\Coupon Companion Plugin.ico".
The file at "<$PROGRAMFILES>\Coupon Companion Plugin\Coupon Companion Plugin.ini".
The file at "<$PROGRAMFILES>\Coupon Companion Plugin\Coupon Companion Plugin-bg.exe".
The file at "<$PROGRAMFILES>\Coupon Companion Plugin\Coupon Companion PluginGui.exe".
The file at "<$PROGRAMFILES>\Coupon Companion Plugin\Installer.log".
The file at "<$PROGRAMFILES>\Coupon Companion Plugin\Uninstall.exe".
The file at "<$PROGRAMFILES>\Coupon Companion\ButtonUtil.dll".
The file at "<$PROGRAMFILES>\Coupon Companion\coupon companion plugin.dll".
The file at "<$PROGRAMFILES>\Coupon Companion\Coupon Companion Plugin-bg.exe".
The file at "<$PROGRAMFILES>\Coupon Companion\Coupon Companion PluginGui.exe".
The file at "<$PROGRAMFILES>\Coupon Companion\Coupon Companion.dll".
The file at "<$PROGRAMFILES>\Coupon Companion\Coupon Companion.exe".
The file at "<$PROGRAMFILES>\Coupon Companion\Coupon Companion.ico".
The file at "<$PROGRAMFILES>\Coupon Companion\Coupon Companion.ini".
The file at "<$PROGRAMFILES>\Coupon Companion\Coupon Companion-bg.exe".
The file at "<$PROGRAMFILES>\Coupon Companion\Coupon CompanionGui.exe".
The file at "<$PROGRAMFILES>\Coupon Companion\Coupon CompanionInstaller.log".
The file at "<$PROGRAMFILES>\Coupon Companion\Uninstall.exe".
Make sure you set your file manager to display hidden and system files. If Ad.CouponCompanion uses rootkit technologies, use the rootkit scanner integrated into Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) 2.x or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Folders:
Please use Windows Explorer or another file manager of your choice to locate and delete these folders.
The directory at "<$LOCALAPPDATA>\Coupon Companion Plugin\Chrome".
The directory at "<$LOCALAPPDATA>\Coupon Companion Plugin".
The directory at "<$LOCALAPPDATA>\Coupon Companion\Chrome".
The directory at "<$LOCALAPPDATA>\Coupon Companion".
The directory at "<$LOCALAPPDATA>\Google\Chrome\User Data\Default\Extensions\jneaojaoiajhnemidnjhoempalnidbhj".
The directory at "<$PROGRAMFILES>\Coupon Companion Plugin".
The directory at "<$PROGRAMFILES>\Coupon Companion".
Make sure you set your file manager to display hidden and system files. If Ad.CouponCompanion uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!
Registry:
You can use regedit.exe (included in Windows) to locate and delete these registry entries.
Delete the registry key "{11111111-1111-1111-1111-110011431152}" at "HKEY_LOCAL_MACHINE\CLSID\".
Delete the registry key "{11111111-1111-1111-1111-110211181104}" at "HKEY_CLASSES_ROOT\CLSID\".
Delete the registry key "{11111111-1111-1111-1111-110211181104}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\".
Delete the registry key "{11111111-1111-1111-1111-110211181104}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\".
Delete the registry key "{21111111-1111-1111-1111-110211181104}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\".
Delete the registry key "{22222222-2222-2222-2222-220222182204}" at "HKEY_CLASSES_ROOT\CLSID\".
Delete the registry key "{44444444-4444-4444-4444-440244184404}" at "HKEY_CLASSES_ROOT\TypeLib\".
Delete the registry key "{55555555-5555-5555-5555-550255185504}" at "HKEY_CLASSES_ROOT\Interface\".
Delete the registry key "{66666666-6666-6666-6666-660266186604}" at "HKEY_CLASSES_ROOT\Interface\".
Delete the registry key "Coupon Companion Plugin" at "HKEY_CURRENT_USER\Software\".
Delete the registry key "Coupon Companion Plugin" at "HKEY_CURRENT_USER\Software\AppDataLow\Software\".
Delete the registry key "Coupon Companion" at "HKEY_CURRENT_USER\Software\".
Delete the registry key "Coupon Companion" at "HKEY_CURRENT_USER\Software\AppDataLow\Software\".
Delete the registry value "Coupon Companion Plugin-bg.exe" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION\".
Delete the registry value "Coupon Companion-bg.exe" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION\".
Remove "jneaojaoiajhnemidnjhoempalnidbhj;file://<$LOCALAPPDATA>\Coupon Companion Plugin\Chrome\" from registry value "1" at "HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome\ExtensionInstallForcelist\".
If Ad.CouponCompanion uses rootkit technologies, use our RegAlyzer (http://www.safer-networking.org/index.php?page=regalyzer), RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).
Threat Details:
Categories:
adware
Description:
Ad.CouponCompanion uses the Crossrider framework to install ad-supported web browser plug-ins.
Removal Instructions:
Autorun:
Important: There are more autorun entries that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Installed Software List:
You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) or RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) to locate and get rid of these entries.
Products that have a key or property named "Coupon Companion Plugin".
Products that have a key or property named "Coupon Companion".
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
The file at "<$LOCALAPPDATA>\Coupon Companion Plugin\Chrome\Coupon Companion Plugin.crx".
The file at "<$LOCALAPPDATA>\Coupon Companion\Chrome\Coupon Companion.crx".
The file at "<$LOCALAPPDATA>\Google\Chrome\User Data\Default\Extensions\jneaojaoiajhnemidnjhoempalnidbhj\1.21.11_0\crossriderManifest.json".
The file at "<$PROGRAMFILES>\Coupon Companion Plugin\background.html".
The file at "<$PROGRAMFILES>\Coupon Companion Plugin\ButtonUtil.dll".
The file at "<$PROGRAMFILES>\Coupon Companion Plugin\Coupon Companion Plugin.dll".
The file at "<$PROGRAMFILES>\Coupon Companion Plugin\Coupon Companion Plugin.exe".
The file at "<$PROGRAMFILES>\Coupon Companion Plugin\Coupon Companion Plugin.ico".
The file at "<$PROGRAMFILES>\Coupon Companion Plugin\Coupon Companion Plugin.ini".
The file at "<$PROGRAMFILES>\Coupon Companion Plugin\Coupon Companion Plugin-bg.exe".
The file at "<$PROGRAMFILES>\Coupon Companion Plugin\Coupon Companion PluginGui.exe".
The file at "<$PROGRAMFILES>\Coupon Companion Plugin\Installer.log".
The file at "<$PROGRAMFILES>\Coupon Companion Plugin\Uninstall.exe".
The file at "<$PROGRAMFILES>\Coupon Companion\ButtonUtil.dll".
The file at "<$PROGRAMFILES>\Coupon Companion\coupon companion plugin.dll".
The file at "<$PROGRAMFILES>\Coupon Companion\Coupon Companion Plugin-bg.exe".
The file at "<$PROGRAMFILES>\Coupon Companion\Coupon Companion PluginGui.exe".
The file at "<$PROGRAMFILES>\Coupon Companion\Coupon Companion.dll".
The file at "<$PROGRAMFILES>\Coupon Companion\Coupon Companion.exe".
The file at "<$PROGRAMFILES>\Coupon Companion\Coupon Companion.ico".
The file at "<$PROGRAMFILES>\Coupon Companion\Coupon Companion.ini".
The file at "<$PROGRAMFILES>\Coupon Companion\Coupon Companion-bg.exe".
The file at "<$PROGRAMFILES>\Coupon Companion\Coupon CompanionGui.exe".
The file at "<$PROGRAMFILES>\Coupon Companion\Coupon CompanionInstaller.log".
The file at "<$PROGRAMFILES>\Coupon Companion\Uninstall.exe".
Make sure you set your file manager to display hidden and system files. If Ad.CouponCompanion uses rootkit technologies, use the rootkit scanner integrated into Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) 2.x or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Folders:
Please use Windows Explorer or another file manager of your choice to locate and delete these folders.
The directory at "<$LOCALAPPDATA>\Coupon Companion Plugin\Chrome".
The directory at "<$LOCALAPPDATA>\Coupon Companion Plugin".
The directory at "<$LOCALAPPDATA>\Coupon Companion\Chrome".
The directory at "<$LOCALAPPDATA>\Coupon Companion".
The directory at "<$LOCALAPPDATA>\Google\Chrome\User Data\Default\Extensions\jneaojaoiajhnemidnjhoempalnidbhj".
The directory at "<$PROGRAMFILES>\Coupon Companion Plugin".
The directory at "<$PROGRAMFILES>\Coupon Companion".
Make sure you set your file manager to display hidden and system files. If Ad.CouponCompanion uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!
Registry:
You can use regedit.exe (included in Windows) to locate and delete these registry entries.
Delete the registry key "{11111111-1111-1111-1111-110011431152}" at "HKEY_LOCAL_MACHINE\CLSID\".
Delete the registry key "{11111111-1111-1111-1111-110211181104}" at "HKEY_CLASSES_ROOT\CLSID\".
Delete the registry key "{11111111-1111-1111-1111-110211181104}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\".
Delete the registry key "{11111111-1111-1111-1111-110211181104}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\".
Delete the registry key "{21111111-1111-1111-1111-110211181104}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\".
Delete the registry key "{22222222-2222-2222-2222-220222182204}" at "HKEY_CLASSES_ROOT\CLSID\".
Delete the registry key "{44444444-4444-4444-4444-440244184404}" at "HKEY_CLASSES_ROOT\TypeLib\".
Delete the registry key "{55555555-5555-5555-5555-550255185504}" at "HKEY_CLASSES_ROOT\Interface\".
Delete the registry key "{66666666-6666-6666-6666-660266186604}" at "HKEY_CLASSES_ROOT\Interface\".
Delete the registry key "Coupon Companion Plugin" at "HKEY_CURRENT_USER\Software\".
Delete the registry key "Coupon Companion Plugin" at "HKEY_CURRENT_USER\Software\AppDataLow\Software\".
Delete the registry key "Coupon Companion" at "HKEY_CURRENT_USER\Software\".
Delete the registry key "Coupon Companion" at "HKEY_CURRENT_USER\Software\AppDataLow\Software\".
Delete the registry value "Coupon Companion Plugin-bg.exe" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION\".
Delete the registry value "Coupon Companion-bg.exe" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION\".
Remove "jneaojaoiajhnemidnjhoempalnidbhj;file://<$LOCALAPPDATA>\Coupon Companion Plugin\Chrome\" from registry value "1" at "HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome\ExtensionInstallForcelist\".
If Ad.CouponCompanion uses rootkit technologies, use our RegAlyzer (http://www.safer-networking.org/index.php?page=regalyzer), RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.