Which Product to Use?

[Alice C]

I am a victim of identity theft and need some guidance.

My banks' fraud department told me there's a virus on my computer; the ones who stole my money can see everything I do and I should have a complete system scan; get rid of the virus and any malware then install an anti virus program. Thus my question. Which would be the best application to buy to accomplish this?

I was told I should do this myself. Otherwise it would be very,very expensive. In total I have 2 MacBook Pros; 1 MacMini and 3 iPads. I'm using a MacBook Pro right now and think it's clean,but want to scan it any, just to be safe.

I would appreciate any suggestion and thank you in advance for it.
Alice C

[tashi]

Hello Alice C, :welcome:


I am a victim of identity theft and need some guidance.

My banks' fraud department told me there's a virus on my computer; the ones who stole my money can see everything I do and I should have a complete system scan; get rid of the virus and any malware then install an anti virus program. Thus my question. Which would be the best application to buy to accomplish this?

I was told I should do this myself. Otherwise it would be very,very expensive. In total I have 2 MacBook Pros; 1 MacMini and 3 iPads. I'm using a MacBook Pro right now and think it's clean,but want to scan it any, just to be safe.

We have a malware removal forum but for Windows only, I'm not familiar with Mac and iOS issues but found a few articles that might be useful.

A place to start anyway. :)

Apple Support, discussions:
https://discussions.apple.com/welcome
https://discussions.apple.com/docs/DOC-2435
http://support.apple.com/en-us/HT202225

Mac-Malware-Botnet
http://grahamcluley.com/2014/10/mac-malware-botnet-reddit/

Sophos
http://www.sophos.com/en-us/products/free-tools/sophos-antivirus-for-mac-home-edition.aspx
https://nakedsecurity.sophos.com/tag/xprotect/

Kaspersky Internet Security for Mac
http://www.kaspersky.com/security-mac

Edit


My banks' fraud department told me there's a virus on my computer; the ones who stole my money can see everything I do

It sounds like a banking Trojan, your bank has probably told you to change all passwords used online, either from a clean computer or in person. Until it is cleaned up all banking should be done at a brick and mortar building.

Hope that helps and good luck.