View Full Version : Slow and freezing lenovo after email received from canada
TEACHERPILLY
2014-12-01, 12:37
I have a lenovo running on windows 7. I received an email from canada headed "message for teacherpilly" with a friends email address as sender. I opened it to find only an old b&w photo from a newspaper? Since then my pc has begun to freeze and run very slowly a few minutes after start up. I also found that whatever the malware that was attached to this email loaded probably 100 or so new addresses into my contact folder. I have run my norton 360 premier multiple times on separate days but the problem persists. I am exasperated and now have no idea what to do. I am 67 and only use this machine for emailing, word processing,saving photos,spotify and internet searching. Additionally a pop up appears regularly showing a graph of very high cpu utilization even when only typing this for example. Any one out there know how to help an old guy with zero computer knowledge?
Hello TEACHERPILLY, :welcome:
Could you produce the logs as detailed in the forum FAQ please, then I will merge your posts and remove mine. :)
Guidelines are in post #1 and instructions in post #2 on how to provide the logs from Farbar Recovery Scan Tool and aswMBR, which are the logs used in the preliminary analysis.
http://forums.spybot.info/showthread.php?t=288
Then a helper will advise and guide.
Best regards.
TEACHERPILLY
2014-12-06, 12:26
Hello TEACHERPILLY, :welcome:
Could you produce the logs as detailed in the forum FAQ please, then I will merge your posts and remove mine. :)
Guidelines are in post #1 and instructions in post #2 on how to provide the logs from Farbar Recovery Scan Tool and aswMBR, which are the logs used in the preliminary analysis.
http://forums.spybot.info/showthread.php?t=288
Then a helper will advise and guide.
Best regards.
Hi,
Sorry for delay but my Norton will not let me down load the FRST saying it is not trustworthy!! Tweaking.com went well.
I apologise but I was not certain even what a log was or how to send it to any one.
How can I get round the failed FRST download please?
TEACHERPILLY.
Hello TEACHERPILLY,
That happens sometimes, could you run and produce the aswMBR log?
Either way please start a new topic as helpers look for ones without a response, explain the issue and provide a link back to this thread.
Which is: http://forums.spybot.info/showthread.php?71605-Slow-and-freezing-lenovo-after-email-received-from-canada&p=459819#post459819
Thank you! :)