Friday
2014-12-01, 16:09
The following instructions have been created to help you to get rid of "BetterSurf" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).
Threat Details:
Categories:
adware
bho
Description:
BetterSurf displays advertisement in browsers and creates advertising pop-ups while the user is surfing.
Removal Instructions:
Installed Software List:
You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) or RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) to locate and get rid of these entries.
Products that have a key or property named "Webexp Enhanced".
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
The file at "<$LOCALAPPDATA>\Google\Chrome\User Data\Default\Extensions\hnjaijlhmnnjcojifangnieddcmphpii\1.1_1\icon.ico".
The file at "<$LOCALAPPDATA>\Google\Chrome\User Data\Default\Extensions\hnjaijlhmnnjcojifangnieddcmphpii\1.1_1\images\Thumbs.db".
The file at "<$LOCALAPPDATA>\Google\Chrome\User Data\Default\Extensions\hnjaijlhmnnjcojifangnieddcmphpii\1.1_1\manifest.json".
The file at "<$PROGRAMFILES>\WebexpEnhancedV1\WebexpEnhancedV1alpha15\ff\chrome.manifest".
The file at "<$PROGRAMFILES>\WebexpEnhancedV1\WebexpEnhancedV1alpha15\ff\install.rdf".
Make sure you set your file manager to display hidden and system files. If BetterSurf uses rootkit technologies, use the rootkit scanner integrated into Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) 2.x or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Folders:
Please use Windows Explorer or another file manager of your choice to locate and delete these folders.
The directory at "<$LOCALAPPDATA>\Google\Chrome\User Data\Default\Extensions\hnjaijlhmnnjcojifangnieddcmphpii\1.1_1\images".
The directory at "<$LOCALAPPDATA>\Google\Chrome\User Data\Default\Extensions\hnjaijlhmnnjcojifangnieddcmphpii\1.1_1".
The directory at "<$LOCALAPPDATA>\Google\Chrome\User Data\Default\Extensions\hnjaijlhmnnjcojifangnieddcmphpii".
The directory at "<$PROGRAMFILES>\TrustMediaViewerV1\TrustMediaViewerV1alpha".
The directory at "<$PROGRAMFILES>\TrustMediaViewerV1".
The directory at "<$PROGRAMFILES>\WebexpEnhancedV1".
Make sure you set your file manager to display hidden and system files. If BetterSurf uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Registry:
You can use regedit.exe (included in Windows) to locate and delete these registry entries.
Delete the registry key "{18d12218-4c81-4a56-987a-c42ab65e5eda}" at "HKEY_CLASSES_ROOT\CLSID\".
Delete the registry key "{18d12218-4c81-4a56-987a-c42ab65e5eda}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\".
Delete the registry key "{A8F0915B-16E2-4EC3-B1F6-EC39157CEE1F}" at "HKEY_CLASSES_ROOT\TypeLib\".
Delete the registry key "{F9CB09EE-8A4F-4E64-A2FF-E6A07E67D84F}" at "HKEY_CLASSES_ROOT\Interface\".
Delete the registry key "hnjaijlhmnnjcojifangnieddcmphpii" at "HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions\".
Delete the registry key "Webexp Enhanced" at "HKEY_LOCAL_MACHINE\SOFTWARE\".
Delete the registry key "Webexp Enhanced" at "HKEY_LOCAL_MACHINE\SOFTWARE\WebexpEnhancedV1\".
Delete the registry key "WebexpEnhancedV1" at "HKEY_LOCAL_MACHINE\SOFTWARE\".
If BetterSurf uses rootkit technologies, use our RegAlyzer (http://www.safer-networking.org/index.php?page=regalyzer), RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
There are more registry entries that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).
Threat Details:
Categories:
adware
bho
Description:
BetterSurf displays advertisement in browsers and creates advertising pop-ups while the user is surfing.
Removal Instructions:
Installed Software List:
You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) or RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) to locate and get rid of these entries.
Products that have a key or property named "Webexp Enhanced".
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
The file at "<$LOCALAPPDATA>\Google\Chrome\User Data\Default\Extensions\hnjaijlhmnnjcojifangnieddcmphpii\1.1_1\icon.ico".
The file at "<$LOCALAPPDATA>\Google\Chrome\User Data\Default\Extensions\hnjaijlhmnnjcojifangnieddcmphpii\1.1_1\images\Thumbs.db".
The file at "<$LOCALAPPDATA>\Google\Chrome\User Data\Default\Extensions\hnjaijlhmnnjcojifangnieddcmphpii\1.1_1\manifest.json".
The file at "<$PROGRAMFILES>\WebexpEnhancedV1\WebexpEnhancedV1alpha15\ff\chrome.manifest".
The file at "<$PROGRAMFILES>\WebexpEnhancedV1\WebexpEnhancedV1alpha15\ff\install.rdf".
Make sure you set your file manager to display hidden and system files. If BetterSurf uses rootkit technologies, use the rootkit scanner integrated into Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) 2.x or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Folders:
Please use Windows Explorer or another file manager of your choice to locate and delete these folders.
The directory at "<$LOCALAPPDATA>\Google\Chrome\User Data\Default\Extensions\hnjaijlhmnnjcojifangnieddcmphpii\1.1_1\images".
The directory at "<$LOCALAPPDATA>\Google\Chrome\User Data\Default\Extensions\hnjaijlhmnnjcojifangnieddcmphpii\1.1_1".
The directory at "<$LOCALAPPDATA>\Google\Chrome\User Data\Default\Extensions\hnjaijlhmnnjcojifangnieddcmphpii".
The directory at "<$PROGRAMFILES>\TrustMediaViewerV1\TrustMediaViewerV1alpha".
The directory at "<$PROGRAMFILES>\TrustMediaViewerV1".
The directory at "<$PROGRAMFILES>\WebexpEnhancedV1".
Make sure you set your file manager to display hidden and system files. If BetterSurf uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Registry:
You can use regedit.exe (included in Windows) to locate and delete these registry entries.
Delete the registry key "{18d12218-4c81-4a56-987a-c42ab65e5eda}" at "HKEY_CLASSES_ROOT\CLSID\".
Delete the registry key "{18d12218-4c81-4a56-987a-c42ab65e5eda}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\".
Delete the registry key "{A8F0915B-16E2-4EC3-B1F6-EC39157CEE1F}" at "HKEY_CLASSES_ROOT\TypeLib\".
Delete the registry key "{F9CB09EE-8A4F-4E64-A2FF-E6A07E67D84F}" at "HKEY_CLASSES_ROOT\Interface\".
Delete the registry key "hnjaijlhmnnjcojifangnieddcmphpii" at "HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions\".
Delete the registry key "Webexp Enhanced" at "HKEY_LOCAL_MACHINE\SOFTWARE\".
Delete the registry key "Webexp Enhanced" at "HKEY_LOCAL_MACHINE\SOFTWARE\WebexpEnhancedV1\".
Delete the registry key "WebexpEnhancedV1" at "HKEY_LOCAL_MACHINE\SOFTWARE\".
If BetterSurf uses rootkit technologies, use our RegAlyzer (http://www.safer-networking.org/index.php?page=regalyzer), RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
There are more registry entries that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.