Error removing malware

[Kirkg]

Hi,

When I run Spybot S&D 2.4 with administrator privileges to scan my computer, two malware programs won't be removed and instead show an "error" symbol. Could you please help me with this?

One is called Win32.Downloader.gen and the other is SwagBucks.toolbar

Thanks and let me know if you need anything more

Edit
http://forums.spybot.info/showthread.php?t=288

[ken545]

:snwelcome:

Lets run a few scans and see where we stand


http://i.imgur.com/1QYkxTZ.jpg Please download aswMBR (http://public.avast.com/~gmerek/aswMBR.exe) to your desktop.

Double click the aswMBR icon to run it.
Click the Scan button to start scan.
If you are asked to update the Avast Virus database please allow it to do so.
When it finishes, press the save log button, save the logfile to your desktop and post its contents in your next reply.

I just want to see the report....Please Do Not Fix Anything

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Please download Farbar Recovery Scan Tool (http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/) and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system
A simple way to check your system: Start --> Computer (right click) --> Properties

http://i24.photobucket.com/albums/c30/ken545/FRST_zps5d956a1a.jpg (http://s24.photobucket.com/user/ken545/media/FRST_zps5d956a1a.jpg.html)



Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
Please make sure All Users is checked
Just keep the defaults as in the picture checkmarked
Press Scan button.
It will produce a log called FRST.txt in the same directory the tool is run from.
Please copy and paste log back here.
The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

[ken545]

Still with me, still need help ??

[ken545]

Due to inactivity, this thread will now be closed.

If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a new FRST log with a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.