ridiculous84
2015-04-10, 17:00
I installed Spybot on 1-22-14 among other Anti-virus/Malware progs like Ad-Aware, Bit Defender and Malware Bytes. I believe it was version 2.1 but somewhere along the line it updated itself to version 2.2.
I have a Windows 8 system (originally 8.0 but updated to 8.1 somewhere along the line).
I began noticing that my computer would stall out and discovered that since I had so many AV's running periodically in the background that they were using up a lot of system resources and was advised by the computer manufacturer tech support to disable or get rid of some of the AV's as they were also redundant. Also, the manufacturer recommended the removal of some of the AV's to resolve an independent problem I reported that after a period of time the screen display would "flicker" (kind of like batting your eyelashes rapidly) and then I would get an error message that Windows needed to shut IE on some occasions, other times I would shut down IE manually but several times the computer "locked up" necessitating having to hold down the Control, Alt and delete buttons to engage Task Manager in order to shut down IE. This usually occurred whe I had several browser (IE) windows open with 1 or more of them having embedded vids or banners, etc. taking up a lot of system resources or so they said.
So I uninstalled Ad-Aware in Control Panel without any probs whatsoever. I also removed Comodo, which I recently installed because I wasn't satisfied that Windows Defender was adequate as a firewall, which also uninstalled in Control Panel without a glitch. However, when I tried to remove Spybot I received the first of several different error messages that certain files were missing (i.e. Sdtray.exe-System error. Program can't start because rtl150.bpl is missing" and then "unins000.msg" is missing.
So I sent an email (1st of about 5-6 now) to Spybot tech and they sent me the "missing files" but even though I installed them as directed it did not resolve the problem. Instead, I have been getting a different error message that the "Set Up file is corrupt" and to install Spybot again. I have tried doing so but it did not work nor was I able to install a utility program from this website. Spybot tech support then asked me replace the unins000.exe and unins000.msg files when I received error messages pertaining to those 2 files and was eventually able to do so but I get the same "Set up file is corrupt" error message.
I have tried everything I can think of but can't uninstall Spybot. I don't possess the ability to go into the Registry and try to remove whatever values Spybot installed. It's my understanding that simply deleting the Spybot folder and all of its contents from Program Files will not uninstall Spybot completely from my system.
I have asked or rather pleaded with Spybot tech support to send me a utility commonly used by other software companies to take remote control of my computer to resolve this issue but they haven't responded to that request. I'm wondering if running my computer in Safe Mode might be successful in getting rid of Spybot which they also haven't responded to. All I get is the files mentioned above being sent and removing and/or replacing them has not resolved this problem.
I frequently now have to wait anywhere from 5-15 minutes when Spybot begins running in the background especially as soon as I go on the Internet. On some occasions unless I thought ahead and started up Task Manager beforehand, Task manager wont start up at all and I have to do a "search" for it which displays that 20-60% of CPU and/or Memory (RAM) are in use with 100% of disk in use.
I'm at my wits end about how to get rid of Spybot and need HELP. The problem with Spybot is seriously impacting my home business let alone extremely frustrating and I can't get rid of it so I'm open to suggestions.
I have a Windows 8 system (originally 8.0 but updated to 8.1 somewhere along the line).
I began noticing that my computer would stall out and discovered that since I had so many AV's running periodically in the background that they were using up a lot of system resources and was advised by the computer manufacturer tech support to disable or get rid of some of the AV's as they were also redundant. Also, the manufacturer recommended the removal of some of the AV's to resolve an independent problem I reported that after a period of time the screen display would "flicker" (kind of like batting your eyelashes rapidly) and then I would get an error message that Windows needed to shut IE on some occasions, other times I would shut down IE manually but several times the computer "locked up" necessitating having to hold down the Control, Alt and delete buttons to engage Task Manager in order to shut down IE. This usually occurred whe I had several browser (IE) windows open with 1 or more of them having embedded vids or banners, etc. taking up a lot of system resources or so they said.
So I uninstalled Ad-Aware in Control Panel without any probs whatsoever. I also removed Comodo, which I recently installed because I wasn't satisfied that Windows Defender was adequate as a firewall, which also uninstalled in Control Panel without a glitch. However, when I tried to remove Spybot I received the first of several different error messages that certain files were missing (i.e. Sdtray.exe-System error. Program can't start because rtl150.bpl is missing" and then "unins000.msg" is missing.
So I sent an email (1st of about 5-6 now) to Spybot tech and they sent me the "missing files" but even though I installed them as directed it did not resolve the problem. Instead, I have been getting a different error message that the "Set Up file is corrupt" and to install Spybot again. I have tried doing so but it did not work nor was I able to install a utility program from this website. Spybot tech support then asked me replace the unins000.exe and unins000.msg files when I received error messages pertaining to those 2 files and was eventually able to do so but I get the same "Set up file is corrupt" error message.
I have tried everything I can think of but can't uninstall Spybot. I don't possess the ability to go into the Registry and try to remove whatever values Spybot installed. It's my understanding that simply deleting the Spybot folder and all of its contents from Program Files will not uninstall Spybot completely from my system.
I have asked or rather pleaded with Spybot tech support to send me a utility commonly used by other software companies to take remote control of my computer to resolve this issue but they haven't responded to that request. I'm wondering if running my computer in Safe Mode might be successful in getting rid of Spybot which they also haven't responded to. All I get is the files mentioned above being sent and removing and/or replacing them has not resolved this problem.
I frequently now have to wait anywhere from 5-15 minutes when Spybot begins running in the background especially as soon as I go on the Internet. On some occasions unless I thought ahead and started up Task Manager beforehand, Task manager wont start up at all and I have to do a "search" for it which displays that 20-60% of CPU and/or Memory (RAM) are in use with 100% of disk in use.
I'm at my wits end about how to get rid of Spybot and need HELP. The problem with Spybot is seriously impacting my home business let alone extremely frustrating and I can't get rid of it so I'm open to suggestions.