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View Full Version : HELP System scan not working New PC Win8.1



dusty49
2015-07-11, 17:57
Hi can any one help?

I'm new on here and have a new PC with Win 8.1 installed & Spybot search & Destroy 2.4. Free Version
I have a couple of problems.

1. When I try to action a system scan none of the Options such as, Start a scan, pause a scan, stop a scan, Fix selected & Save a scan log are showing as being available.
They are highlighted In a grey color
The only Options that are shown as being available are: Show previous logs, and Help, which are highlighted in blue.

2. I'm also being told there are missing signatures which includes\Trojans.sbi

when I update the following is displayed:

00:00.028] [.] Trying to retrieve update info file from http://updates1.safer-networking.org/spybotsd2.uid...
[00:00.028] [-] Did not retrieved update info file (attempt 3 of 3).
[00:00.030] [.] Info file part done.
[00:00.030] [+] The antispyware signatures are up to date.
[00:00.030]

I would appreciate anyone's help


TIA Dusty

tashi
2015-07-14, 00:12
Hello dusty49,

Did you try another mirror to receive the updates? :)

Also did you elevate permissions in Spybot before trying to run a scan:

How can I get administrator rights under Windows Vista / Windows 7 / Windows 8? (http://forums.spybot.info/showthread.php?55946-How-can-I-get-administrator-rights-under-Windows-Vista-Windows-7-Windows-8)

Best regards.