libbylab
2015-11-17, 17:15
I have run Spybot twice and can't get it to remove the browser malware level3. Please have spybot pick this browser changer up and remove ?
Thanks
Libby
Hello libbylab, :welcome:
Did you elevate permissions to run Spybot - Search & Destroy?
Right-click the Spybot - Search & Destroy entry in your start menu, instead of just left-clicking to start it.
Choose Run as administrator from the context menu.
If you still need assistance to remove the problem please start a topic in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) and a volunteer analyst will advise.
First see that forum's FAQ which also includes instructions in post #2 on how to provide the logs from Farbar Recovery Scan Tool and aswMBR, which are the logs used in the preliminary analysis.
http://forums.spybot.info/showthread.php?t=288
Best regards.