Updating home full version problem

[Corinne]

Hi, just went thru Malware removal of zblob trojan with a member of spybot & during process he asked me to uninstall spybot to see why I kept getting 2 host files - he then determined spybot was OK with it's host file & told me to reinstall thru link he provided, which I did, but antispyware has errors & is not updating, the entire update is yellow vs. green color. I could copy error message if need be - this is 2nd time I have uninstalled then reinstalled & have retrieved my license & ran post Windows 10, as that is what I'm using. Please, any assistance appreciated, as system is not being updated or scanned, I could use Windows defender, but don't want to cause more problems. I was told by spybot "tech" person my system before trying to reload spybot was malware free.

[Corinne]

neglected to say using AV2.4 version

[niall2]

Hi Corinne,

Please see here for instructions if you are having issues downloading updates for Spybot:
https://www.safer-networking.org/faq/spybot-search-destroy-update-failed/

If this issue has occured since upgrading to Windows 10, please see here for reinstallation instructions:
https://www.safer-networking.org/faq/windows-10-removed-spybot/

[Corinne]

Thanks for the info will print out for future use if this doesn't work. Heard from Rob @ Spybot & he told me how to try updating again & so far it worked. Have had lots of issues - urg! I appreciate all the info & the help.