View Full Version : Need Help with System Scan
JHammer33
2016-01-31, 20:46
I have downloaded spybot 2.4 and was able to perform the update. When I click on system scan I get the box asking if I want to allow and click yes but then nothing happens. I am pretty sure there is a virus or malware on my computer not allowing it to run. I have also tried booting in safe mode with networking and it does the same thing. Any advice? Thanks. I am also unable to install any other anti-virus software such as malwarebytes. They download but won't install.
Hello JHammer33,
I have downloaded spybot 2.4 and was able to perform the update. When I click on system scan I get the box asking if I want to allow and click yes but then nothing happens. I am pretty sure there is a virus or malware on my computer not allowing it to run. I have also tried booting in safe mode with networking and it does the same thing. Any advice? Thanks. I am also unable to install any other anti-virus software such as malwarebytes. They download but won't install.
Did you elevate Spybot's permissions?
Right-click the Spybot - Search & Destroy entry in your start menu, instead of just left-clicking to start it.
Choose Run as administrator from the context menu.
If the issue doesn't resolve please start a new topic in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) and a volunteer analyst will advise. :)
First see that forum's FAQ which also includes instructions in post #2 on how to provide the logs from Farbar Recovery Scan Tool and aswMBR, which are the logs used in the preliminary analysis.
http://forums.spybot.info/showthread.php?t=288
Best regards.
JHammer33
2016-02-02, 18:26
Yes, I did try running it as administrator but it did the same thing. Thank you. I have posted in the malware removal forum.
New topic: https://forums.spybot.info/showthread.php?73218-Help-Can-t-run-Spybot-etc