View Full Version : Can't load Anti-Virus files w/ valid license
RBEmerson
2016-12-01, 17:05
I constantly get
[02:33.305] [+] Installing antivirus signature updates...
[02:33.789] [-] Failed to install Spybot 2 antivirus signatures!
[02:34.451] [-] Failed to install Spybot 2 antivirus signatures (e
During updates. I uninstalled and reinstalled SB2.4. No fix. What am I missing here?
Hello RBEmerson,
Sorry to hear of the problem, could you provide more information please.
The operating system and if this is a new installation of Spybot or not.
Best regards.
RBEmerson
2016-12-01, 19:02
Win 10 Home - Ver. 1607 - Build 14393.447
The problem originated with an otherwise updated SB 2.4, and again after it was uninstalled and re-installed. Using the original installation, I tried attempting updates over several days. There was no change to the problem. Deleting and re-installing SB 2.4 didn't change the problem, either. In short, a hard fail, as shown in OP, on AV updates.
Hello RBEmerson,
"Spybot – Search & Destroy Update Failed"
https://www.safer-networking.org/faq/spybot-search-destroy-update-failed/
If this does not work please contact our support team (https://www.safer-networking.org/support/ticket/technical/).
The team will work with you towards finding a resolution.
Best regards.
RBEmerson
2016-12-01, 23:43
No luck. I don't use a proxy server, so there's nothing to be gained with that. This a classic case of "it used to work, now it doesn't". Run Admin didn't help, either.
Hello RBEmerson,
No luck. I don't use a proxy server, so there's nothing to be gained with that. This a classic case of "it used to work, now it doesn't". Run Admin didn't help, either.
Thank you for letting us know.
If this does not work please contact our support team (https://www.safer-networking.org/support/ticket/technical/).
The team will work with you towards finding a resolution.
Best regards.
RBEmerson
2016-12-02, 00:19
I sent a note to support. I'll be on the road tomorrow (GMT-5), so it may be a bit before the issue is sorted out.
Thank you, with the weekend in sight perhaps you will all connect next week then. :)
RBEmerson
2016-12-02, 00:41
One can but hope. :)