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jinn0z
2017-01-04, 21:39
I tried to finish the spybot program, it froze at the end. Any help? Thanks!

jinn0z
2017-01-04, 23:01
This small installer should've worked, but at the middle it stopping working. Here's the link to it. https://www.safer-networking.org/faq/scan-freezes-zlob-zipcodec/

tashi
2017-01-05, 02:28
Hello jinn0z,


This small installer should've worked, but at the middle it stopping working. Here's the link to it. https://www.safer-networking.org/faq/scan-freezes-zlob-zipcodec/

Please clarify, "but at the middle it stopping working." The download or...


Spybot’s system scan freezes at Zlob.ZipCodec
This problem was caused by a minor issue in the Spybot program. We are now providing a small installer that will correct this issue on your PC.
Symptoms:


The scan proceeds as normal, but will stop progressing at Zlob.ZipCodec and won’t appear to finish.
The “Settings” button in the Start Center is unresponsive when clicked.

Fix/Solution:


If you are experiencing this issue, simply download and run this small installer (https://www.safer-networking.org/files/spybotsd2-install-iefreezefix.exe). This installer replaces a file that was identified to cause the issue.



https://www.safer-networking.org/faq/scan-freezes-zlob-zipcodec/


Which version and edition of Spybot do you have: https://www.safer-networking.org/private/

Also, what is your operating system please. :)

Best regards.

jinn0z
2017-01-05, 16:50
Hello Tashi.

"Please clarify, "but at the middle it stopping working." The download or..." When it was scanning, the scan (spybotsd2-install-iefreezefix) automatically stop in the middle instead of going through the entire scanning process.
I am using Spybot Search and destroy 2.4

I am using Windows 10

Thanks!

tashi
2017-01-05, 20:18
Hi jinn0z,

After installing the "fix" did you close Spybot and re-open it before starting a scan?

Also which edition do you have please: https://www.safer-networking.org/private/ :)

One with or without the AV (anti virus).

Best regards.

jinn0z
2017-01-05, 22:33
Hi tashi, yes i closed the spy bot b4 starting a scan.

I's the one with out the anti-virus.

Thanks!

tashi
2017-01-05, 22:48
Hello jinn0z,

Could you open a support ticket please: https://www.safer-networking.org/support/ticket/technical/

When you do please provide a link to this topic.

Thank you. :)

jinn0z
2017-01-05, 22:59
Request Support? or Technical Support?. Sorry I'm new at this^^;. Thanks!

tashi
2017-01-05, 23:23
Hello jinn0z,

No problem :) use the "Technical Support" button.

Best regards.

jinn0z
2017-01-05, 23:47
Technical Support got it. But what am I supposed to do afterwords? I clicked another Technical Support and nothing happened.

tashi
2017-01-06, 03:34
Hello jinn0z,


Technical Support got it. But what am I supposed to do afterwords? I clicked another Technical Support and nothing happened.

Not sure what you mean? I have attached three screenshots. :)

jinn0z
2017-01-06, 14:07
Thanks a lot for the help Tashi! I will keep you posted...=D

jinn0z
2017-01-06, 16:52
Yay. It worked!! Thanks a lot Tashi!! You've been very helpful:)

tashi
2017-01-06, 20:04
Cheers. :bigthumb: