I am getting a similar error- Updates [Archive]

View Full Version : I am getting a similar error- Updates

Gooboy911

2017-01-07, 21:34

I have been trying to install the free version, since last night. I complete the update, and when I try to scan my system I am redirected to the update. Again, I try to update, but the update states that I am updated. I uninstalled/re-installed... Now, when I try to update the below is what I am getting. The update has been stuck on that process for almost 3 hours. I went ahead and stopped. I snipped a view for your review.

12780

tashi

2017-01-08, 03:42

Hello Gooboy911,

What is the operating system please. :)

Best regards.

Gooboy911

2017-01-09, 03:52

I am using Win 7 64bit

tashi

2017-01-09, 06:39

Hello Gooboy911,

There are various reasons for update failures but I am not sure what is causing the issue you describe.

Could you open a support ticket please: https://www.safer-networking.org/support/ticket/free-user/

Best regards.