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PeterFterniatis
2017-02-09, 03:15
I keep on getting a error saying somthing like bit defender has a error which is weird because I have spybot av pro I have the dmp file i would send it but the fourm wont let me Help!

tashi
2017-02-09, 05:31
Hello PeterFterniatis,


I keep on getting a error saying somthing like bit defender has a error which is weird because I have spybot av pro
Spybot Anti-Spyware Partners with Bitdefender to Create Spybot +AV (https://www.bitdefender.com/news/spybot-anti-spyware-partners-with-bitdefender-to-create-spybot-+av-2771.html)



I have the dmp file i would send it but the fourm wont let me Help!

Bitdefender Threat Scanner.dmp
If you receiving the following message, it is possible that one of Spybot’s files has become corrupted and needs to be replaced.


https://www.safer-networking.org/wp-content/uploads/2016/04/bitdefender-300x118.png (https://www.safer-networking.org/wp-content/uploads/2016/04/bitdefender.png)

To fix this issue:



Please go to the Spybot program folder and check if a 32kB “SDAV.dll” file is present.
C:\Program Files (x86)\Spybot – Search & Destroy 2
If the file is not present, please download this file from our “Missing Files” page (https://www.safer-networking.org/support/missing-files/), and copy it into your Spybot folder to fix this issue.
This file may have been removed accidentally by another antivirus or security program installed on your PC.
If the file is present, please check the file to see if it is the same size as the attached file. (32KB)
If the file has been corrupted, please replace it with the attached file.


https://www.safer-networking.org/faq/bitdefender-threat-scanner-dmp/


Best regards.

grogreen2001
2017-03-18, 22:32
I have the same issue as above,

Did as post suggested, not sure if its fixed it because it only seems to be first thing in the morning.
Also post referes to file attached, but thier is no file attached to the post.



My big issue is that there is no way to contact Support.
The link to email support does not work.
For a paid program I should be able to at least email my issue to someone from safer networking.

:mad::confused:

tashi
2017-03-19, 20:41
Hello grogreen2001,




My big issue is that there is no way to contact Support.
The link to email support does not work.
For a paid program I should be able to at least email my issue to someone from safer networking.

:mad::confused:

https://www.safer-networking.org/support/ticket/technical/

The link to open a support ticket does not work?

Could you provide a screen shot please. :)

Best regards.