Spybot never stop....

[arenas]

Hello,

Please,
My Spybot on Win 10 never stop

the position is: 868961/858814

Thanks for your Help
@a

Nota bene:
I us Defender from Microsoft

[tashi]

Hello arenas,

Which version of Spybot do you have please: https://www.safer-networking.org/private/

Does Spybot freeze on a particular item it is scanning?

For instance:
https://www.safer-networking.org/faq/scan-freezes-zlob-zipcodec/

https://www.safer-networking.org/faq/what-can-i-do-if-spybot-sd-freezes-during-the-scan/

Best regards. :)

[arenas]

Hello arenas,

Which version of Spybot do you have please: https://www.safer-networking.org/private/

Does Spybot freeze on a particular item it is scanning?

For instance:
https://www.safer-networking.org/faq/scan-freezes-zlob-zipcodec/

https://www.safer-networking.org/faq/what-can-i-do-if-spybot-sd-freezes-during-the-scan/

Best regards. :)

Hello Sir,
Many thanks for your reply!

I us now version 1.6.2.46 (Spybot Search & Destroy)
Copyright 2000-20007
Last update 8.3.2017

It freeze at the incoming (download folder)
Also: I us win 10 and Windows Defender from Microsoft
Best regards
@a

Nota bene: Spybot works also for Vista premium 64 bit, without any problem!

[tashi]

Hello arenas,

If the download is not successful you can manually download the updates on this page: https://www.safer-networking.org/dl/

Manual detection updates (https://www.safer-networking.org/updates/files/spybotsd_includes.exe)

Hope that helps. :)

[papamike]

Hello arenas,

If the download is not successful you can manually download the updates on this page: https://www.safer-networking.org/dl/

Manual detection updates (https://www.safer-networking.org/updates/files/spybotsd_includes.exe)

Hope that helps. :)

I have the most current version with automatic updates on a Pro account. Version: 2.5.24.0 Update: 2.5.42.94 When I run a full scan the scan doesn't stop once the scan has finished. It starts to run the scan again. If I don't stop it it will run forever. Once the initial scan is finished I can stop it and it will ask me if I want to fix the errors. Other than that everything else works. This is a recent problem, I assumed it started after a recent update.

[tashi]

Hello papamike,


This is a recent problem, I assumed it started after a recent update.

Could you open a support ticket (https://www.safer-networking.org/support/ticket/paid-user/) please.

Thank you. :)

[rainyfriday]

I had this problem and posted the following on a previous thread. Then they closed the thread without responding. Apparently they don't respond well to criticism.

07-16-17, 12:50 PM #15
rainyfriday
Junior Member

I purchased spybot yesterday, July 15, 2017. Spent 14 hours whitelisting (would have been nice to know I wouldn't be able to use the computer for 14 hours) and today I updated, brought immunizations up to date and started a full scan.

Yes, it did a scan, started another scan and is stuck at 4.9%. I see the information above that there is a fix. Apparently it has been necessary to apply a fix for a considerable amount of time. Why should I apply a fix? Why haven't you fixed it?

So is it a fact that you haven't so I will have to apply the fix? Lovely. Thanks, sort of. I remember when spybot actually ran all those years ago and for free (and I did donate).

[tashi]

Hello rainyfriday,

Did you open a support ticket?

Best regards.