spybot hangs

[osborneuk]

Hi

Running spybot 2.5 on windows 10 it seems to hang (over 1 hour checking safe stuff)..

Status: Scan progressing.
Product: Eicar-AV-Test downloaded files...

tried a re-install but get the same thing.

assistance/suggestions welcome.

Mike

[tashi]

Hello osborneuk,

Which edition of Spybot do you have please: https://www.safer-networking.org/private/

Does Spybot finish the scan or freeze?

Best regards. :)

[osborneuk]

Hello osborneuk,

Which edition of Spybot do you have please: https://www.safer-networking.org/private/

Does Spybot finish the scan or freeze?

Best regards. :)

spybot 2.5.42.0
malware 2.5.42.181

free version

it freezes

[tashi]

Hi osborneuk,

Sorry you are experiencing this issue, please see the FAQ: If Spybot freezes during a scan (https://www.safer-networking.org/faq/what-can-i-do-if-spybot-sd-freezes-during-the-scan/)

You didn't mention the scan freezing on Zlob but just in case: https://www.safer-networking.org/faq/scan-freezes-zlob-zipcodec/

If neither FAQ helps please open a support ticket (https://www.safer-networking.org/contact/spybot2/). :)

Best regards.