startup tool doesn't answer

[francota]

Hello
I have a problem with startup tools, infact when I open it, the new windows is frezzing and after some minute in the up bar is shows the message "doesn't answer"
I am using windows 10 and the last version of spybot search and destroy.

Let me know if there is a solution please
Thanks
FRank

[tashi]

Hello francota,

Which edition of Spybot do you have please: https://www.safer-networking.org/private/

Also, did you elevate Spybot's permissions?

To open Spybot as administrator right click on the Spybot desktop icon or the start menu icon and click “Run as Administrator”

Then you can right-click on the module’s icon you are about to run and select “Run as administrator”.

Best regards. :)

[francota]

The version is 2.4
I did what you suggested, and alos if I run as adiministrator both is same :(
What do you mean with "Also, did you elevate Spybot's permissions?"

THanks
Frank



Hello francota,

Which edition of Spybot do you have please: https://www.safer-networking.org/private/

Also, did you elevate Spybot's permissions?

To open Spybot as administrator right click on the Spybot desktop icon or the start menu icon and click “Run as Administrator”

Then you can right-click on the module’s icon you are about to run and select “Run as administrator”.

Best regards. :)

[tashi]

Hello Frank,


I did what you suggested, and alos if I run as adiministrator both is same :(
What do you mean with "Also, did you elevate Spybot's permissions?"


It means to give permission to run the software as Administrator, which is different from being the Administrator on the computer. :kboard:

Administrator accounts, by default, do not run programs as an administrator as this could allow malicious software to have administrator permissions on your PC.
https://www.safer-networking.org/faq/how-do-i-open-spybot-with-administrator-privileges/

(https://www.safer-networking.org/faq/how-do-i-open-spybot-with-administrator-privileges/)

The version is 2.4

Yes, could you let me know which edition please: https://www.safer-networking.org/private/

With or without the AV (anti virus) ? :)

Best regards.

[francota]

SO yes I gave permission to run as administrator ;
The edition is 2.4 Free
Antivisrus is AVG

THanks
FRank

[tashi]

Hello Frank,

Thank you for the feedback. :)

Please open a support ticket: https://www.safer-networking.org/contact/spybot2/

Best regards.

[Zeitgeist]

Same issue here, also "Free Edition" under Windows 10, 64 bit, "SDWelcome.exe" started as an admin.

By the way, here is what the event log says (no english version available)
Programm SDTools.exe, Version 2.6.46.157 kann nicht mehr unter Windows ausgeführt werden und wurde beendet. Überprüfen Sie den Problemverlauf in der Systemsteuerung "Sicherheit und Wartung", um nach weiteren Informationen zum Problem zu suchen.
Prozess-ID: 2268
Startzeit: 01d38bb38bc561d5
Beendigungszeit: 13
Anwendungspfad: C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTools.exe
Berichts-ID: d9133706-9974-478e-b1ab-ec7a92f507a9
Vollständiger Name des fehlerhaften Pakets:
Auf das fehlerhafte Paket bezogene Anwendungs-ID:

--> Under "Sicherheit und Wartung" no information can be found about that problem.

Shall I also open a support ticket, or is there any known public solution?

[Kane142]

I have also been having this problem, for several weeks.

The "Startup Tools" application starts, but gives me a blank page - just a title and 'File'/'Help'. FYI: The title says:
"Startup Tools (Spybot - Search & Destroy+ AV2.6, administrator privileges) (Not Responding)". I have to use the system 'Close Window' option to get the application to exit.

I am running Spybot - Search & Destroy+AV, Version 2.6.46.0

At one time, this application DID work.

[Zenobia]

My startup tools usually shows not responding at first, too, but mine usually does start working after a few minutes.
I looked in the knowledge base under Startup Tools, and that problem isn't listed.
You could open a ticket about it. :)
https://www.safer-networking.org/support/ticket/

[Zeitgeist]

I openend a ticket about it.

[Zenobia]

Good. Hope you get it fixed. :)