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View Full Version : Manual Removal Guide for PU.RegistryCleanerOnline



Friday
2017-05-03, 13:34
The following instructions have been created to help you to get rid of "PU.RegistryCleanerOnline" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.

If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).

Threat Details:

Categories:
pups

Description:
PU.RegistryCleanerOnline is a basic registry cleaner that also includes a fake security warning. The warning tells the user to call a support number and talk to a technician.
Links (be careful!):

: ttp://registrycleaner.online
Removal Instructions:

Installed Software List:

You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) or RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) to locate and get rid of these entries.

Products that have a key or property named "{83E7BF5D-80BF-4694-8A4E-1731AF41AA90}".
Products that have a key or property named "Registry Cleaner 5.0.0".

Files:

Please use Windows Explorer or another file manager of your choice to locate and delete these files.

The file at "<$APPDATA>\Microsoft\Installer\{83E7BF5D-80BF-4694-8A4E-1731AF41AA90}\registryonline_1.exe".
The file at "<$APPDATA>\Microsoft\Installer\{83E7BF5D-80BF-4694-8A4E-1731AF41AA90}\WMPNewtworksSvcx_1.exe".
The file at "<$APPDATA>\Registry Cleaner\Registry Cleaner\fileName.bat".
The file at "<$APPDATA>\Registry Cleaner\Registry Cleaner\installdetails.txt".
The file at "<$APPDATA>\Registry Cleaner\Registry Cleaner\Interop.Scripting.dll".
The file at "<$APPDATA>\Registry Cleaner\Registry Cleaner\PlatformInfo.dll".
The file at "<$APPDATA>\Registry Cleaner\Registry Cleaner\RegistryCleaner.exe.config".
The file at "<$APPDATA>\Registry Cleaner\Registry Cleaner\RegistryCleaner.exe".
The file at "<$APPDATA>\Registry Cleaner\Registry Cleaner\RegistryCleaner.xml".
The file at "<$APPDATA>\Registry Cleaner\Registry Cleaner\supportfiles\installationdate.txt".
The file at "<$APPDATA>\Registry Cleaner\Registry Cleaner\supportfiles\installdetailsnew.txt".
The file at "<$APPDATA>\Registry Cleaner\Registry Cleaner\supportfiles\IntelliTraces.exe".
The file at "<$APPDATA>\Registry Cleaner\Registry Cleaner\supportfiles\Interop.IWshRuntimeLibrary.dll".
The file at "<$APPDATA>\Registry Cleaner\Registry Cleaner\supportfiles\Interop.Scripting.dll".
The file at "<$APPDATA>\Registry Cleaner\Registry Cleaner\supportfiles\PlatformInfo.dll".
The file at "<$APPDATA>\Registry Cleaner\Registry Cleaner\supportfiles\WMPNewtworksSvcx.exe.config".
The file at "<$APPDATA>\Registry Cleaner\Registry Cleaner\supportfiles\WMPNewtworksSvcx.exe".
The file at "<$DESKTOP>\RegistryCleaner.lnk".
The file at "<$LOCALAPPDATA>\Caphyon\Advanced Installer\{83E7BF5D-80BF-4694-8A4E-1731AF41AA90}\WRC9Setup.exe".
The file at "<$STARTUP>\WMPNewtworksSvcx.exe.lnk".
The file at "<$STARTUP>\WMPNewtworksSvcx.lnk".
Make sure you set your file manager to display hidden and system files. If PU.RegistryCleanerOnline uses rootkit technologies, use the rootkit scanner integrated into Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) 2.x or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!

Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.

Folders:

Please use Windows Explorer or another file manager of your choice to locate and delete these folders.

The directory at "<$APPDATA>\Microsoft\Installer\{83E7BF5D-80BF-4694-8A4E-1731AF41AA90}".
The directory at "<$APPDATA>\Registry Cleaner\Registry Cleaner 5.0.0\install".
The directory at "<$APPDATA>\Registry Cleaner\Registry Cleaner 5.0.0".
The directory at "<$APPDATA>\Registry Cleaner\Registry Cleaner\supportfiles".
The directory at "<$APPDATA>\Registry Cleaner\Registry Cleaner".
The directory at "<$APPDATA>\Registry Cleaner".
The directory at "<$SYSDRIVE>\regback".
Make sure you set your file manager to display hidden and system files. If PU.RegistryCleanerOnline uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!

Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.

Registry:

You can use regedit.exe (included in Windows) to locate and delete these registry entries.

Delete the registry key "{83E7BF5D-80BF-4694-8A4E-1731AF41AA90}" at "HKEY_CURRENT_USER\Software\Caphyon\Advanced Installer\LZMA\".
Delete the registry key "D5FB7E38FB084964A8E47113FA14AA09" at "HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\".
Delete the registry key "Registry Cleaner" at "HKEY_CURRENT_USER\Software\".
Delete the registry key "RegistryCleaner" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ESENT\Process\".
Delete the registry value "<$APPDATA>\Registry Cleaner\Registry Cleaner\" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\".
Delete the registry value "<$APPDATA>\Registry Cleaner\Registry Cleaner\supportfiles\" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\".
If PU.RegistryCleanerOnline uses rootkit technologies, use our RegAlyzer (http://www.safer-networking.org/index.php?page=regalyzer), RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).

Final Words:

If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.