Disappointed with Spybot

[joestehling]

First off, I am disappointed the the "Contact Us" link does not work.
Secondly, I have used Spybot but my Surface keeps getting messages that if I do not call a number all my data will be lost. The message is: Microsoft Edge Server Microsoft.com port 339.info is asking for my log in and password.
The second message is: Server reports from 0x80070424 warning. Activation key damaged system compromised call 888-578-0463
The third message at a different time was Msoft.com -msoft510.info Error: unknown system failure.
An oral message warns me not to turn off my computer or my data will be lost and to call the number listed above to resolve.
Fortunately, I am able to shut down my computer and then close the windows after some effort or use alt-ctrl-del to stop the program. I have not lost data, but am disappointed that Spybot does not protect me. I have stopped Spybot and will rely on Windows Defender to see if the problem reoccurs. I really wish Spybot could provide the technical support the website indicates is available.

[joestehling]

Don't know if my submission was posted so I am doing it again.
First off, I am disappointed the the "Contact Us" link does not work.
Secondly, I have used Spybot but my Surface keeps getting messages that if I do not call a number all my data will be lost. The message is: Microsoft Edge Server Microsoft.com port 339.info is asking for my log in and password.
The second message is: Server reports from 0x80070424 warning. Activation key damaged system compromised call 888-578-0463
The third message at a different time was Msoft.com -msoft510.info Error: unknown system failure.
An oral message warns me not to turn off my computer or my data will be lost and to call the number listed above to resolve.
Fortunately, I am able to shut down my computer and then close the windows after some effort or use alt-ctrl-del to stop the program. I have not lost data, but am disappointed that Spybot does not protect me. I have stopped Spybot and will rely on Windows Defender to see if the problem reoccurs. I really wish Spybot could provide the technical support the website indicates is available.

[tashi]

Hello joestehling,

Sorry to hear of the problem, did you receive an error message when trying to use the contact form?

I see you posted a topic (https://answers.microsoft.com/en-us/protect/forum/protect_other-protect_scanning/microsoft-edge-server-microsoftcom-port-339-asking/d151dba1-230c-4981-93e9-72a1f3903deb) at Microsoft Answers on May 6th. "I use Spybot Search and Destroy for my antivirus."

To clarify, you have the Spybot +AV (antivirus) edition? Program Overview (https://www.safer-networking.org/private/)

There are many tech scams. You ran another security program, "and it finds a bunch of malware and other problems."

Someone should take a look at the system.

Please see the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) sticky which provides instructions in post #2 on how to provide the logs from Farbar Recovery Scan Tool and aswMBR.

These logs are used in the preliminary analysis.

http://forums.spybot.info/showthread.php?t=288

Then start a new topic in that forum providing the logs so a volunteer analyst can assist you, also provide a link back to this thread please. :)

Best regards.