Runtime error 217 at 500E8338 and Skype

[Hans L]

Hello:

I have read some threads on this, but see no solution (requesting support leads to run-around where you are never able to send an email).

My runtime error occurs only in relation to Skype. I just clicked in an area in a Skype screen ad, and got the error. I updated Skype just an hour ago, and got the error.

I have Win 7 Ultimate 64-bit and Firefox.

Here is a copy of the error:

Log Name: Application
Source: Application Error
Date: 5/12/2017 9:41:06 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: [Hans L's computer name]
Description:
Faulting application name: SDOnAccess.exe, version: 2.4.40.11, time stamp: 0x535a5123
Faulting module name: KERNELBASE.dll, version: 6.1.7601.23796, time stamp: 0x59028e59
Exception code: 0x0eedfade
Fault offset: 0x0000c54f
Faulting process id: 0xcd0
Faulting application start time: 0x01d2cb2566cb6346
Faulting application path: C:\Program Files (x86)\Spybot - Search & Destroy 2\SDOnAccess.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: a5852c00-3718-11e7-b51a-d8cb8a56fca0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-05-12T13:41:06.000000000Z" />
<EventRecordID>169160</EventRecordID>
<Channel>Application</Channel>
<Computer>HansPL-PC</Computer>
<Security />
</System>
<EventData>
<Data>SDOnAccess.exe</Data>
<Data>2.4.40.11</Data>
<Data>535a5123</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7601.23796</Data>
<Data>59028e59</Data>
<Data>0eedfade</Data>
<Data>0000c54f</Data>
<Data>cd0</Data>
<Data>01d2cb2566cb6346</Data>
<Data>C:\Program Files (x86)\Spybot - Search &amp; Destroy 2\SDOnAccess.exe</Data>
<Data>C:\Windows\syswow64\KERNELBASE.dll</Data>
<Data>a5852c00-3718-11e7-b51a-d8cb8a56fca0</Data>
</EventData>
</Event>


Any suggestion as to what I can do to get rid of this error? (It does not seem to impair the use of Skype.)

Thanks,

Hans L

[tashi]

Hello Hans L,

Runtime error 217 at 500E8338 is common in Windows so thank you for the log.

Which version and edition of Spybot do you have please: https://www.safer-networking.org/private/



I have read some threads on this, but see no solution (requesting support leads to run-around where you are never able to send an email).


Please clarify run-around, are you using the support form here (https://www.safer-networking.org/support/ticket/technical/).

Best regards.

[Hans L]

Thanks for the reply, tashi.

I use Spybot w. AV Home, v 2.4.40.0.

Regards,

Hans L

[Hans L]

Hello Hans L,

Please clarify run-around, are you using the support form here (https://www.safer-networking.org/support/ticket/technical/).


Yes, I used that support form. Before I even go any further, let me say that I have no idea what to use: "Request support" or "Technical support". Both apply, that is, they are not two *different* selections. It should be changed, for instance, to (if applicable) "Email support" and "Self-support (knowledge base, etc.)".

I will try to record how it goes when I go into them one at the time.

Edit: But now I see two other options: "I have a license" and "No license". Which of these four options should I choose first? (This is a rhetorical question, meaning that I am not interested in knowing the order, I am interested in a page that would make it possible for me to select options logically; hope I do not sound too irritated, but at 75, I have no time to spare :-)

Regards,

Hans L

[tashi]

Hello Hans L,

The support page for a licensed copy of Spybot Home +AV:
https://www.safer-networking.org/contact/home-edition-support/

(https://www.safer-networking.org/contact/home-edition-support/)In addition to the runtime error information, you could add a link to this topic and let them know your concern regarding navigation of the support pages. :)

I will also bring the latter to their attention.

Best regards.

[Hans L]

Thanks for the support URL. I have sent a message. We'll see.

Regards,

Hans L