runtime error 500a2e98

[Michael E]

i just bought the Home program. Winows 10.
i clicked on the System Scan and get a - runtime error 217 at 500A2E98.

now what?

immunization seems to work.


thx

[tashi]

Hello Michael E,

Could you locate the error in your Event Viewer please. Then use the copy button and paste the details here.

Best regards.

[Michael E]

where do i find the "Event Viewer"?



Hello Michael E,

Could you locate the error in your Event Viewer please. Then use the copy button and paste the details here.

Best regards.

[tashi]

Hello Michael E,

This may help: http://www.tomshardware.com/faq/id-3128616/windows-event-viewer.html

If not I will ask a few questions to try and find a reason for the error message. :)

Best regards.

[Michael E]

i,m not seeing anything in the middle window as your link suggested. but i clicked around and found this with the word spybot.



12912

[Michael E]

this is a new computer as of 3 weeks ago.
i went thru it shutting off all the apps and links in windows 10 to speed up my loadup time.
i did download a program to by pass the sign in screen.

then i downloaded spybot and i tried running the program. what i got was a message with this runtime error.
so i didnt get around to rechecking out spybot for about a week. (this computer rarely goes online. maybe 4 times for less than 10 mins. the longest was today when i checked for updates from spybot)

i get a message popping up every day saying to send it to you. but it does not tell me how.

[tashi]

Thank you Michael E,



i get a message popping up every day saying to send it to you. but it does not tell me how.

A support ticket can be opened here (https://www.safer-networking.org/contact/home-edition-support/). It might be useful if you provide a link to this topic in your comments. :)

If there are any problems sending the email please let me know.

Best regards.

[Michael E]

thanks. i sent the email.