View Full Version : Malware Scanner Crashes on Clean Install
YashaMist
2017-11-13, 17:02
I applied a whitelist on a clean install of Windows 7 Ultimate, and added the immunization than ran the System Scan, and upon loading, I get Malware Scanner has crashed. (the program loaded with administrator approval already) and it gave me a error message when crashing.
Application Error
Exception EAccessViolation in module rtl150.bpl at 7300059A
Access violation at address 7300159A. Read of address 7300159A
and i can't load the system scanner at all, but everything else works in the program besides that.
Hello YashaMist,
Sorry to hear that, could you download rtl150.bpl from the "missing files" page and see if it resolves the problem.
https://www.safer-networking.org/support/missing-files/
Best regards. :)
YashaMist
2017-11-15, 15:20
Hello YashaMist,
Sorry to hear that, could you download rtl150.bpl from the "missing files" page and see if it resolves the problem.
https://www.safer-networking.org/support/missing-files/
Best regards. :)
I replaced the rtl150.bpl and it did nothing...
The program signature states
Problem signature:
Problem Event Name: APPCRASH
Application Name: SDScan.exe
Application Version: 2.6.46.181
Application Timestamp: 56efed8f
Fault Module Name: SensApi.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4a5bdb11
Exception Code: c0000005
Exception Offset: 7300159a
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: b8f4
Additional Information 2: b8f4c047e555fdb945877821c96cc4d3
Additional Information 3: 0fa8
Additional Information 4: 0fa8927ad29edf4d125c24bc353a82d1
than in the background the rtl150.bpl error than shows up.
sorry for slow reply; been busy!
Hello YashaMist,
If you updated the program before running a scan and it still produces errors, please open a support ticket here (https://www.safer-networking.org/support/ticket/technical/)
Best regards. :)