Spybot System Scan Hangs - Using 50% CPU

[bsfinkel]

I have had occasions with 2,6 where a System Scan will begin usi9ng 50% CPU and not progress any further, Twuce ut has happened , and the scan says 100.0% complete. Other times it hangs earlier. When this happens, I cannot stop the scan using the provided button; I have to cancel via the Task Manager. The windows says "scan stopped", but the SDScan.exe executable still uses 50% CPU. If I restart the scan after cancelling, the scan runs to completion.

When the scan hangs, is there any diagnostic to I can use to get more diagnostic information on what may be happening? In March I ran a SysInternals ProcessMonitor scan, and no records were captured.

Thanks.

[bsfinkel]

I am replying top my post with further information. I have had a few more "hangs" in the past week, and I have
1) taken a dump via the Task Manager
2) Gotten screen shots of Process Explorer; I have uploaded three JPEG images.

I still need to know what other documentation I can get to help diagnose this problem. Thanks.

[tashi]

Hello bsfinkel,

Please open a support ticket (https://www.safer-networking.org/support/ticket/technical/) so they can troubleshoot this issue with you.

You can also provide a link to this topic. :)

Best regards.