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View Full Version : During folder scan, status UNKNOWN on all files in folder.


zeek654
2018-12-15, 17:40
I am using Spybot 2.7 on Windows 10. When I try to scan my C drive download folder, all the status results are UNKNOWN. Breezes right past each file.
Zenobia
2018-12-16, 07:12
Are they well known file types, or are they a bit obscure? Are the downloads all different types of files, or are they the same? I found a reference where most files with the mkv extension were Unknown to Spybot a while back, for an example:
https://forums.spybot.info/showthread.php?74444-results-of-most-MKV-unknown
zeek654
2018-12-17, 22:44
Are they well known file types, or are they a bit obscure? Are the downloads all different types of files, or are they the same? I found a reference where most files with the mkv extension were Unknown to Spybot a while back, for an example:
https://forums.spybot.info/showthread.php?74444-results-of-most-MKV-unknown

Thanks for getting back to me. There are many different files: pdf, jpeg,zip,exe. I've never had this before while using spybot.
Zenobia
2018-12-19, 17:17
You're welcome. :) Sorry it took me a bit to answer back, I must have forgotten to peek in at the forum yesterday.
In that case, it's probably best to use the contact form, and inquire as to what might be up:
https://www.safer-networking.org/support/#contactform
doejohn
2020-01-30, 03:56
I am having the same problem, but in my case, it's just a single .exe file where I get status "unknown".

I have Spybot Search & Destroy + AV 2.7.64.0 Professional (Settings 2.7.64.139) on a PC with Windows 10 Pro.
Zenobia
2020-01-30, 21:37
The particular .exe file is probably unknown to Spybot. That can happen sometimes with single files. You could use the contact form to ask Team Spybot about it. You never know, they might ask to analyze it or something. :)

https://www.safer-networking.org/support/#contactform
doejohn
2020-01-30, 22:30
Thanks for the info and the suggestion. Since the file is more than 3 GB and took me almost 3 hours to download, I think I'll pass on submitting it on the contact form. :laugh:
Zenobia
2020-01-31, 20:23
lol! :laugh:
You could always still contact them and ask about Unknown status on files, if you like. They can probably explain it better than I can. :)