View Full Version : Live Protection driver fail
RBEmerson
2020-04-17, 19:12
Old question, but the FAQ answer didn't work.
I have a licensed (new) Home edition, and Live Protection driver will not install. I cleared the old (2.7) installation, installed 2.8.67.0, and all of that works as expected. I did the requested restarts, etc. Live Protection, even running Start Center as Admin fails. Full patched Win10 with many Gb of free space.
There's a contact form on the spybot website. Since the FAQ didn't work, you could try filling that out to get help from Team Spybot:
https://www.safer-networking.org/support/#contactform
dhavilaj
2020-05-10, 02:35
Old question, but the FAQ answer didn't work.
I have a licensed (new) Home edition, and Live Protection driver will not install. I cleared the old (2.7) installation, installed 2.8.67.0, and all of that works as expected. I did the requested restarts, etc. Live Protection, even running Start Center as Admin fails. Full patched Win10 with many Gb of free space.
50/5000
Hello I have the same problem with my home license
You managed to solve it?
I also have Home Edition.
Live Protection drivers won't install.
Have fresh re-installed many times, including removing remnants of previous installed versions. This always has zero effect.
Spybot support isn't responding. About as much use as tits on a bull.
I'm using operating Win10, fully updated. This issue has come out of the blue.
CRAGUSBE
2020-05-23, 13:47
Yesterday, I renewed my annual Licence for Professional Ediion + AV 2.8
I had to update my existing version of Spybot which did have a working Live Protection.
The updated version will not accept Live Protection despite many attempts.
CRAGUSBE
2020-05-25, 12:13
Yesterday, I renewed my annual Licence for Professional Ediion + AV 2.8
I had to update my existing version of Spybot which did have a working Live Protection.
The updated version will not accept Live Protection despite many attempts.
Looked up some old correspondence about SpyBot Problems and found a suggestion that I should install
SpyBot using Administrator Mode to ensure that it contains all needed bells & whistles.
I am prepared to do this: un-installing the existing files and then re-installing
the downloaded Pro 2.8 (right-clicking on this file and selecting Administrator Mode).
But I do not have a copy of my Licence Code, and do not know if it is included in the downloaded 2.8 exe file.
Would appreciate some guidance from Support on this.
Thanks.
There's a page for lost licenses, CRAGUSBE. You could give that a try:
https://www.safer-networking.org/lost-license/
Or, you can ask support on this page if you prefer, whether it's about the license key or whether you try installing with the installer in administrator mode and live protection driver still does not install:
https://www.safer-networking.org/support/#contactform
forrestpettengill
2020-05-26, 15:03
Where is this fix? I have been dealing with this issue since before the newest 2.8 update(s) and cannot figure it out. I sent my entire log file to the Spybot team and I haven't heard back yet what the results were to fix it. They haven't been able to figure out how to resolve this issue yet. Last I heard from them was a few weeks ago. I am hoping that something is going to be done about this soon as it protects our computer while we use it, so it is driving me crazy that it once worked and now it doesn't. Any other issues with anyone else that can maybe help me resolve this if they got feedback from Rob to make this work? It prompts me to load it and run it but it doesn't actually do anything and when I try to activate it, it doesn't do anything either, from the icon near the bottom of the taskbar. So still waiting patiently with an answer to this. HELP HELP HELP I am still drowning.........
Where is this fix? .........
I too have heard nothing in three weeks.
I'm wondering whether Spybot has just crept off into the night, having dumped a bogus software product on us.
I considering contacting my credit card to report fraud.
Sheena25
2020-06-16, 20:46
I too have heard nothing in three weeks.
I'm wondering whether Spybot has just crept off into the night, having dumped a bogus software product on us.
I considering contacting my credit card to report fraud.
I am having the same exact issue as everyone here in this thread, and no response from CS when I told them their suggestions (that I had already tried and told them I did before contacting them in the 1st place) did not work and since then they have not replied to my emails. If anyone has a fix for this, please help!
RBEmerson
2020-06-16, 22:18
I ...um... labored with Support on this issue.
As of this moment, there is no fix.
That out of the way, I got the admission that (summarizing) "lots of people have it". Research seems to be producing nothing in the near term. They are working on it. They seem to be unable to reproduce a solution.
Sounds similar to COVID-19, doesn't it? :sad:
Since I, and I suppose most people, can see the problem regularly, I offered to help in debugging. To date, the only bugs I've heard about are crickets. Maybe if we don' talk about it, it'll go away. :banghead:
I filed my report on 28 April and was forgotten/ignored in early May. Not good, people. Not good. I'm looking closely at Malwarebytes. 'Nuff said.
oracle1946
2020-07-08, 01:57
Old question, but the FAQ answer didn't work.
I have a licensed (new) Home edition, and Live Protection driver will not install. I cleared the old (2.7) installation, installed 2.8.67.0, and all of that works as expected. I did the requested restarts, etc. Live Protection, even running Start Center as Admin fails. Full patched Win10 with many Gb of free space.
07/07/2020
Same here.
btw, I removed the Mcfee trial that Win10 comes with. (It has live protection). I have checked, and I found no other live protection from another app installed/running.
I also had spybotAV 2.7 and its live protection worked.
RBEmerson
2020-07-08, 06:27
A patch or test file has been put out and it works, at least for me, as it should. If nothing else, open a support ticket and ask for the patch kit.
Hello,
This is the information I was given.
We apologise for the inconvenience.
We are currently looking into this issue and have prepared a fix which we hope to include with the next Spybot updates but for now you can download and install it manually.
Please download the installer then run it to install the new Live Protection files.
You can download the Live Protection fix using the link below:
https://download.spybot.info/Spybot2/special-purpose-test-versions/LiveProtection/spybotsd2-install-live-protection-update.exe
Once the file has downloaded, please run the file.
Click “Yes” when prompted by the User Account Control.
The installer will open and then download and install the Live Protection files.
You will then be prompted to reboot your system for the changes to take affect.
Please restart your PC then let us know if Live Protection is now active.
RBEmerson
2020-07-09, 17:03
Thanks for posting this!
The file has worked as promised. Once installed, it goes to work after every boot-up.
Thank you!
Other users, please let us know if it does not work for you.
tajackson
2020-08-02, 18:00
Will not work for me too
Hello,
I received this information:
Please download the debug tool then download the new Live Protection files.
You can download the Live Protection debugging tool using the link below:
https://download.spybot.info/Spybot2/special-purpose-test-versions/LiveProtection/SpybotLPTests.v2.exe
Once the tool has downloaded, please run the tool.
You will see a small window saying that this tool will only run from the Spybot folder and will ask if you would like to move it there and restart the tool. Click Yes when you see this prompt.
If you see a security warning, click “Run” to allow the file to run.
The tool should run automatically and you should already see an output on the left hand side of the window.
Click the “download alternative files #1” button to download the Live Protection files.
After downloading the files, click on “Run Test (Service method)” and “Run test (direct method)” then copy the output then paste into your next reply.
This information will help us to determine if the new files have resolved the issue.
We appreciate your assistance in resolving this issue.
Thank you.
Old question, but the FAQ answer didn't work.
I have a licensed (new) Home edition, and Live Protection driver will not install. I cleared the old (2.7) installation, installed 2.8.67.0, and all of that works as expected. I did the requested restarts, etc. Live Protection, even running Start Center as Admin fails. Full patched Win10 with many Gb of free space.
I have simular problems with (Home 2.8 under Win10) even after reinstalling several times it fails to install.
Live protection System driver cannot be installed.
I tried in elevated mode as ADMIN but still the same problem, I tried from settings in advanced mode but still no luck.
I have a multi licence and the same problem occures on 3 computers.
Hello Synergi,
Did you try the debug tool posted above?
https://forums.spybot.info/showthread.php?77429-Live-Protection-driver-fail&p=485130&viewfull=1#post485130
Best regards.
Hello,
I received this information:
Please download the debug tool then download the new Live Protection files.
You can download the Live Protection debugging tool using the link below:
https://download.spybot.info/Spybot2/special-purpose-test-versions/LiveProtection/SpybotLPTests.v2.exe
Once the tool has downloaded, please run the tool.
You will see a small window saying that this tool will only run from the Spybot folder and will ask if you would like to move it there and restart the tool. Click Yes when you see this prompt.
If you see a security warning, click “Run” to allow the file to run.
The tool should run automatically and you should already see an output on the left hand side of the window.
Click the “download alternative files #1” button to download the Live Protection files.
After downloading the files, click on “Run Test (Service method)” and “Run test (direct method)” then copy the output then paste into your next reply.
This information will help us to determine if the new files have resolved the issue.
We appreciate your assistance in resolving this issue.
Thank you.
This fixed my Live Protection Problem. Thank you so much.
This fixed my Live Protection Problem. Thank you so much.
Thank you for letting us know. :bigthumb:
Thank you for letting us know. :bigthumb:
For anyone else who has had this issue, I followed the re-installation instructions (unimmunize, uninstall, delete C:/ folders, etc.) and re-install and nothing happened. But the debug tool fixed it instantly! Hooray! :thanks: tashi
I had the same problem last year and didn't renew my subscription because it never got fixed. But I figured by now it would be. So I got another subscription. I was wrong, the same problem and after trying half a dozen things, this was the thing that finally worked. Wish I had discovered it sooner.
Hello,
I received this information:
Please download the debug tool then download the new Live Protection files.
You can download the Live Protection debugging tool using the link below:
https://download.spybot.info/Spybot2/special-purpose-test-versions/LiveProtection/SpybotLPTests.v2.exe
Once the tool has downloaded, please run the tool.
You will see a small window saying that this tool will only run from the Spybot folder and will ask if you would like to move it there and restart the tool. Click Yes when you see this prompt.
If you see a security warning, click “Run” to allow the file to run.
The tool should run automatically and you should already see an output on the left hand side of the window.
Click the “download alternative files #1” button to download the Live Protection files.
After downloading the files, click on “Run Test (Service method)” and “Run test (direct method)” then copy the output then paste into your next reply.
This information will help us to determine if the new files have resolved the issue.
We appreciate your assistance in resolving this issue.
Thank you.
bobwiese
2021-01-05, 18:19
Quote Originally Posted by tashi View Post
Hello,
I received this information:
Please download the debug tool then download the new Live Protection files.
You can download the Live Protection debugging tool using the link below:
https://download.spybot.info/Spybot2...LPTests.v2.exe
Once the tool has downloaded, please run the tool.
You will see a small window saying that this tool will only run from the Spybot folder and will ask if you would like to move it there and restart the tool. Click Yes when you see this prompt.
If you see a security warning, click “Run” to allow the file to run.
The tool should run automatically and you should already see an output on the left hand side of the window.
Click the “download alternative files #1” button to download the Live Protection files.
After downloading the files, click on “Run Test (Service method)” and “Run test (direct method)” then copy the output then paste into your next reply.
This information will help us to determine if the new files have resolved the issue.
We appreciate your assistance in resolving this issue.
Thank you.
Glad to hear it worked mchan and bobwiese.
:greeting:
Ray of Light
2021-02-04, 06:50
This also resolved my issue. These steps should become the official FAQ solution.
This fixed my Live Protection Problem. Thank you so much.
This fixed my Live Protection Problem. Thank you so much.
This fixed my Live Protection issue. Ive gone years now with no Live Protection, now I finally have it, thank you.:)
PeterW21
2021-05-05, 20:43
This fixed my Live Protection Problem. Thank you so much.
This just fixed mine too. Thanks :)
User662659
2021-06-05, 00:50
Thank you!
Other users, please let us know if it does not work for you.
It has not worked for me. I downloaded the file, restarted my PC, received the prompt to install live protection, but it did not work. I keep getting the same error message, " The live protection System Driver could not be installed".
Would appreciate some help with this issue.
User662659
2021-06-05, 07:45
Just tried running a scan and am now getting a different error message that will not go away when I click OK. It's titled "Bitdefender Threat Scanner".
Manually restarted PC and message was still there. This is getting old very quickly. Am considering refund if possible.
User662659
2021-06-05, 08:06
Once again, I am having another problem. I tried sending an email to customer support, but the CAPTCHA image is coming up blank. Will try using different browser and update this post at a later time.
I can't help with the live protection driver issue, or the captcha issue, so I'll leave that to tashi. But with the Bitdefender Threat Scanner, there's a FAQ for that if the image is the error message you are seeing. Please see here:
https://www.safer-networking.org/faq/bitdefender-threat-scanner-dmp/
It says 2.7, but the latest Spybot edition is 2.8, which is what you will get if you follow the download link contained in the FAQ. If you do have a Spybot edition that is earlier than 2.7 and 2.8, you might want to try updating to the newest edition if you'd like to try that for that particular issue. If you do install the newer version, it's possible you might need to put your license key in once again afterwards. :)
Hello User662659,
Thank you Zenobia, :kboard:
Regarding the live protection driver issue, User662659.
Which version and edition of Spybot is installed. Also, what is the operating system.
Did you try another browser for the CAPTCHA issue?
Best regards.
User662659
2021-06-08, 06:48
Hello User662659,
Thank you Zenobia, :kboard:
Regarding the live protection driver issue, User662659.
Which version and edition of Spybot is installed. Also, what is the operating system.
Did you try another browser for the CAPTCHA issue?
Best regards.Yes, I successfully used another browser to send SpyBot an email. I have Spybot Professional 2.8 installed on Windows 10.
User662659
2021-06-08, 09:29
But the other issue is continuing to happen.
Hello User662659,
Yes, I successfully used another browser to send SpyBot an email. I have Spybot Professional 2.8 installed on Windows 10.
Thank you.
I provided support with a link to your posts.
Best regards.
Hello User662659,
You should have received an email from Rob asking you to run the debug tool and send him the information.
Best regards,
tashi
I have followed all the guidelines and all the advice given in the thread so far and I still can not install Live Protection. Anyone come up with a reliable solution?
Cheers in advance.
burzum1972
2021-07-01, 23:53
Just renewed my license yesterday and got this problem. what's going on guys?
jlou65535
2021-07-08, 22:38
Hello,
This is the information I was given.
We apologise for the inconvenience.
We are currently looking into this issue and have prepared a fix which we hope to include with the next Spybot updates but for now you can download and install it manually.
Please download the installer then run it to install the new Live Protection files.
You can download the Live Protection fix using the link below:
https://download.spybot.info/Spybot2/special-purpose-test-versions/LiveProtection/spybotsd2-install-live-protection-update.exe
Once the file has downloaded, please run the file.
Click “Yes” when prompted by the User Account Control.
The installer will open and then download and install the Live Protection files.
You will then be prompted to reboot your system for the changes to take affect.
Please restart your PC then let us know if Live Protection is now active.
I have just bought a home license today and get the error “Live Protection System Driver could not be installed”.
I tried to uninstall / install several times, but nothing changed.
Finally, I followed the process on that post, and it is working now 😊
https://forums.spybot.info/images/smilies/thanks.gif for letting us know, jlou65535.
I have followed all the guidelines and all the advice given in the thread so far and I still can not install Live Protection. Anyone come up with a reliable solution?
Cheers in advance.
Hi valefor,
This post didn't help? https://forums.spybot.info/showthread.php?77429-Live-Protection-driver-fail&p=485026&viewfull=1#post485026
Best regards, tashi
Hi valefor,
This post didn't help? https://forums.spybot.info/showthread.php?77429-Live-Protection-driver-fail&p=485026&viewfull=1#post485026
Best regards, tashi
I also have tried everything stated within this forum including the fix mentioned above. I still have not been able to get Live Protection installed and working. I only bought my licence today.
Hello Jim610,
I also have tried everything stated within this forum including the fix mentioned above. I still have not been able to get Live Protection installed and working. I only bought my licence today.
For any of our users who didn't find the fix worked for them please open a support ticket here (https://www.safer-networking.org/support/#contactform)
Best regards,
tashi
rschweik
2021-07-19, 17:36
at first after running the test, the icon still said live protection off, but then on the slptv2 i clicked "start live protection" again and the icon switched to live protection on. I did not reboot yet, but from first try, the slptv2 app fixed problem for me.
here are the results of the Spybot Live PRotection Tests (v2):
[ Windows ]
[i] Windows Version: Windows 10, Version 2004 [10.0.19041]
[i] C:\Program Files (x86)\Spybot - Search & Destroy 2\
[ Versions ]
[i] SDFSSvc.exe - file 2.8.68.0 product 2.8.68.220 hash a05021ee9a5a73d814f16eb2e59486e78e164ca4
[i] SDHook32.dll - file 2.6.46.0 product 2.6.46.2 hash 0448ae6db07982494b423f9373177eec297ad6a4
[i] SDHook64.dll - file 2.6.46.0 product 2.6.46.2 hash 828d6de84e634883a9b0a21cfd00adfe518e5c10
[i] SDHookDrv32.sys - file 2.8.66.0 product 2.8.66.0 hash 133f67d2a4b79a553810d0d87215b97ea192fda9
[i] SDHookDrv64.sys - file 2.8.66.0 product 2.8.66.0 hash 7d96eba3d0e191466ca6cdc1a14f2443b43632eb
[i] SDHookHelper.exe - file 2.6.46.0 product 2.6.46.2 hash 90ebf15fb93e4d22ea9450468045bad8e7c89332
[i] SDHookInst32.exe - file 2.6.46.0 product 2.6.46.2 hash 55adcb13a13d2f0cbae2fc3bb0395fe21991109f
[i] SDHookInst64.exe - file 2.6.46.0 product 2.6.46.2 hash df30003d752cb0009940aefddbdf05e559ce27e9
[ Signature Test ]
[+] SDFSSvc.exe - success - subject Safer-Networking Ltd.
[+] SDHook32.dll - success - subject Safer-Networking Ltd.
[+] SDHook64.dll - success - subject Safer-Networking Ltd.
[+] SDHookDrv32.sys - success - subject Safer-Networking Ltd.
[+] SDHookDrv64.sys - success - subject Safer-Networking Ltd.
[+] SDHookHelper.exe - success - subject Safer-Networking Ltd.
[+] SDHookInst32.exe - success - subject Safer-Networking Ltd.
[+] SDHookInst64.exe - success - subject Safer-Networking Ltd.
[ State Test ]
[+] SERVICE PRESENCE
[+] SERVICE RUNNING
[-] INSTALLED
[-] RUNNING
[-] INJECTED
[-] Live Protection is not installed!
[ File Download ]
[i] https://download.spybot.info/Spybot2/special-purpose-test-versions/LiveProtection/files-2.7/
[+] Backup for SDHook32.dll created.
[+] Backup for SDHook64.dll created.
[+] Backup for SDHookDrv32.sys created.
[+] Backup for SDHookDrv64.sys created.
[+] Backup for SDHookHelper.exe created.
[+] Backup for SDHookInst32.exe created.
[+] Backup for SDHookInst64.exe created.
[ Windows ]
[i] Windows Version: Windows 10, Version 2004 [10.0.19041]
[i] C:\Program Files (x86)\Spybot - Search & Destroy 2\
[ Versions ]
[i] SDFSSvc.exe - file 2.8.68.0 product 2.8.68.220 hash a05021ee9a5a73d814f16eb2e59486e78e164ca4
[i] SDHook32.dll - file 2.7.64.0 product 2.7.64.2 hash 1241d67f67ba2f61125a6dc47aadf2a140e5f4d9
[i] SDHook64.dll - file 2.7.64.0 product 2.7.64.2 hash 2cf4dc4471328abcad2d46e740fee35c720b6710
[i] SDHookDrv32.sys - file 2.7.64.0 product 2.7.64.0 hash b4c52d25ff8155ca9d754c54ffd54bf09d9ce7a3
[i] SDHookDrv64.sys - file 2.7.64.0 product 2.7.64.0 hash 88e9b959cbd860b63b1d5950fa5691d925e636ba
[i] SDHookHelper.exe - file 2.7.64.0 product 2.7.64.2 hash b94dcd40fe12298265a2fc07de2e75d5e8b7f615
[i] SDHookInst32.exe - file 2.7.64.0 product 2.7.64.2 hash 0636f47751ca91525f361147ed74299bafc14267
[i] SDHookInst64.exe - file 2.7.64.0 product 2.7.64.2 hash 4136b44e4cf28f0ef0b9beb159319358c35e52e1
[ Signature Test ]
[+] SDFSSvc.exe - success - subject Safer-Networking Ltd.
[+] SDHook32.dll - success - subject Safer-Networking Ltd.
[+] SDHook64.dll - success - subject Safer-Networking Ltd.
[+] SDHookDrv32.sys - success - subject Safer-Networking Ltd.
[+] SDHookDrv64.sys - success - subject Safer-Networking Ltd.
[+] SDHookHelper.exe - success - subject Safer-Networking Ltd.
[+] SDHookInst32.exe - success - subject Safer-Networking Ltd.
[+] SDHookInst64.exe - success - subject Safer-Networking Ltd.
[ Run Test (Service Method) ]
[+] Service installed.
[+] Service running.
[+] SERVICE PRESENCE
[+] SERVICE RUNNING
[ State Test ]
[+] SERVICE PRESENCE
[+] SERVICE RUNNING
[+] INSTALLED
[+] RUNNING
[+] INJECTED
[+] Live Protection is active.
[ Run Test (Direct Method) ]
[+] InstallHook
[ State Test ]
[+] SERVICE PRESENCE
[+] SERVICE RUNNING
[+] INSTALLED
[+] RUNNING
[+] INJECTED
[+] Live Protection is active.
I only just got this today. LP was off.
Thanks to this forum I used the LPtests v2 exe and it worked straight away.
:)
iansne
I just ran the fix from post #18 and all is well! been dealing with this for over a year now. Thanks to all:cool:
msonenshine
2022-04-27, 22:24
Same issue here - driver can't be installed, live protection not working. Professional edition. Shall I down grade? :)
RBEmerson
2022-04-27, 22:47
Same issue here - driver can't be installed, live protection not working. Professional edition. Shall I down grade? :)
AFAIK, the problem was resolved about a year ago. Don't change versions. Do contact Support directly.
Hope this helps.
msonenshine
2022-04-27, 23:20
[QUOTE=RBEmerson;486678]AFAIK, the problem was resolved about a year ago. Don't change versions. Do contact Support directly.
So I de-installed Spybot. Then I created a local admin account. then I reinstalled and live protection works! :) I feel safer already.
Hope this helps.[/When there is a storm at sea the good sailor asks - "how shall I set the sails?".]