f.bax
2006-10-02, 01:02
I'm trying to help someone with an internet connection problem. I ran spybot and it removed a lot of stuff, but nothing changed. The ISP is a cable company (Rogers/Yahoo in ON, Canada, if that helps) that requires users run a special program to "logon" before using the interent. We are currently unable to logon, and ISP blamed video driver? I upgraded the video driver and there are still problems. Even though we are unable to "logon" to ISP services, a ping by name or number works properly. The ISP then thought the network card should be replaced. I think this was a silly suggestion, but I replaced it anyway - no change.
Using spybot, I disabled everything in system startup and the error message during logon changed! So after much trial and error, I think I finally identified the culprit.
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
When ccApp entry is disabled, logon attempt produces "Sorry, the attempt to Sign In failed."
When ccApp entry is enabled, logon attempt produces "Unable to connect to the server. Please check your your connection before trying again."
The help info seems to indicate that this can sometimes be a trojan or virus, but how to tell?
The system is WinXP-Pro 2002 running on P4 1.6Ghz with 253M ram and 60G disk.
Norton Internet Security 2006 (two days left on sebscription) with a "provided by Yahoo logo on main panel.
Using spybot, I disabled everything in system startup and the error message during logon changed! So after much trial and error, I think I finally identified the culprit.
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
When ccApp entry is disabled, logon attempt produces "Sorry, the attempt to Sign In failed."
When ccApp entry is enabled, logon attempt produces "Unable to connect to the server. Please check your your connection before trying again."
The help info seems to indicate that this can sometimes be a trojan or virus, but how to tell?
The system is WinXP-Pro 2002 running on P4 1.6Ghz with 253M ram and 60G disk.
Norton Internet Security 2006 (two days left on sebscription) with a "provided by Yahoo logo on main panel.