Error returning update info file

[donelst]

I have used Spy bot for a long time so having just upgraded my computer I downloaded SpyBot 1.4. When I tried to download the updates after installing I got the following error message:
"Error retreiving update file info.
Socket error
#11001
Host not found."

I tried uninstalling then downloading from another site but got the same message.
Please help
Regards
don

[spybotsandra]

Hello,

Please take a look at your security settings of your firewall (if you are using one) and make sure that Spybot-S&D is not blocked. That should help to get into the updates. If Spybot-S&D is not blocked it is also possible that our server is temporarily not available. Please try it again a few hours later.

If this does not help please download the updates manually:
http://www.safer-networking.org/en/download/index.html
Here is the direct download link:
http://www.spybotupdates.com/updates/files/spybotsd_includes.exe
Just download and run that file - it is selfinstalling.

Best regards
Sandra
Team Spybot

[Daithi_dearg]

Can you tell me which server the updates are taken off? I'm able to ping both of the servers above.

[md usa spybot fan]

The initial download that starts the update process is:
http://www.safer-networking.org/updates/spybotsd.ini
After that, the downloads of the actual update files themselves come from different servers that are selectable.

If you have a firewall, being able to ping the site does not necessarily mean that you can download from the site since in most firewalls you must authorize a particular program to access the internet.

You must authorize SpybotSD.exe to use the internet in order to use Spybot's integrated update facility.

Do you access the internet through a proxy server?

[Daithi_dearg]

Hello,

I do access through a proxy but if I disable this I get a different error 10060.

Also I can access that URL fine.

You mention:

You must authorize SpybotSD.exe to use the internet in order to use Spybot's integrated update facility.

How do I do this?

[Daithi_dearg]

Sorry I meant to say I can attach an Ethereal trace as well if that is permitted or I can email it.

[md usa spybot fan]

If you are sitting behind a proxy server:
Go into Spybot > Mode > Advanced mode > Settings > Settings. About 2/3 of the way down the option tree there is a category "Web update". Check the last item in the list "Use proxy to connect to update server". A pop-up will come up were you can enter the information required.
If you are sitting behind a proxy server and need to know what the settings should be, there are hints in the following article on how to find them:
FAQ - Frequently Asked Questions
The integrated update is not working. Are there any solutions for this?
http://www.safer-networking.org/en/faq/10.html

*******

What firewall do you have?

[Daithi_dearg]

I already had these settings.

I won't be able to find out the type of firewall as it's a huge organisation with this equipment based in another country.

Folks, any other suggestions?

[md usa spybot fan]

donelst:

Are you still there and is your problem resolved?

**************

Daithi_dearg:

Are you aware that corporate users of Spybot S&D should be using the Spybot S&D Intranet Server for updating?
Information on the product:
Home (http://www.safer-networking.ie/en/index.html)
IServer (http://www.safer-networking.ie/en/iuserver/index.html)
Prices (http://www.safer-networking.ie/en/prices/index.html)
Order (http://www.safer-networking.ie/en/contact/order.html)
Demo-Version (http://www.safer-networking.ie/en/contact/demo.html)
Imprint (http://www.safer-networking.ie/en/imprint/index.html)


Support
FAQ (http://www.safer-networking.ie/en/faq/index.html)
Contact (http://www.safer-networking.ie/en/contact/index.html)
Since you evidently can not update using Spybot's integrated update facility from within your environment, follow the advice provided by spybotsandra (http://forums.spybot.info/member.php?u=5) in Post #2 of this thread and update manually.

Go to:
Downloads – Home of Spybot-S&D!
http://www.safer-networking.org/en/download/index.html
Then download and execute the following item:
Detection updates 2006-05-02 - product description
md5: 473CFB8A8923FD9DE9F0144A316B317C

This updates the detection rules. Only needed if you do not want to use the update function integrated into Spybot-S&D.

The direct download link for this update is:
http://www.spybotupdates.com/updates/files/spybotsd_includes.exe
In addition the advcheck.dll was updated recently. Therefore you should also go to:
Downloads – Home of Spybot-S&D!
http://www.safer-networking.org/en/download/index.html
Then download and execute the following item:
Advanced check library update 2006-03-31 - product description
md5: 73047D64714ECB9BD4A023E3A6EF4354

This is an update for a detection library. Only needed if you do not want to use the update function integrated into Spybot-S&D.
The direct download link for this update is:
http://www.spybotupdates.com/updates/files/spybotsd_advcheck.exe

[Daithi_dearg]

I was able to get the first update but I was unable to get the update for advcheck.dll. The error I get is:

Error Opening File for writing:

C:\Program Files\Spybot - Search & Destroy\advcheck.dll

Click Abort to stop the installation,
Retry to try again or
Ignore to skip this file

I press ctrl+alt+del to see the running processes and I can't see spybot running and I also stopped teatimer before I tried the install.

Any ideas?

Also I ran the Update.exe file and it says no updates are available. Does this mean I am accessing the server?

Thanks for all your efforts.

[md usa spybot fan]

Daithi_dearg:

re: spybotsd_advcheck.exe

I don’t know what is preventing access to the advcheck.dll. The only thing that I can suggest is to:
Disable Teatimer:
Go into Spybot > Mode > Advanced Mode > Tools > Resident
Uncheck (if checked) the following:
Resident "TeaTimer" (Protection of over-all system settings) Active.

Reboot your system.
Execute spybotsd_advcheck.exe.
Re-enable Teatimer:
Go into Spybot > Mode > Advanced Mode > Tools > Resident
Check (if unchecked) the following:
Resident "TeaTimer" (Protection of over-all system settings) Active.

re: Update.exe

I am not sure exactly what Update.exe does or when/if it is executed. From the comments within the program:
Für Updates, die nur bei beendeten Spybot-S&D möglich sind. (For updates, which are possible with terminated Spybot S&D only.)
This is pure speculation, but from the comments it may be the program that is used with updates such as the one referenced in the following threads:
DOS Based Installer?
http://forums.spybot.info/showthread.php?t=3398
Spybot closes itself after updates
http://forums.spybot.info/showthread.php?t=3718
Go into Spybot > Update (left pane) > on the Update screen click the "Show log" button (right pane). Are there any downloads shown for: mm/dd/yyyy hh:mm:ss xM Downloaded update info file.
(http://www.safer-networking.org/updates/spybotsd.ini)
If there is no indication that that file is being downloaded, then the integrated update facility is not working.

[Daithi_dearg]

Hello,

That worked for the updated advcheck.dll.

The update seemed to work yesterday.

Thanks,
David