View Full Version : cannot remove an array of items.
hello,
I'm helping a friend clean his machine up, and I'm stuck on some spyware.
now i ran spybot in both safe mode and regular mode and i cannot clean out a few items that keep popping up.
now in safe mode i found 20 additional items and most of that got removed but again some were not as nice.
the following are the items that would not remove itself:
*look2up.topconverting
*command service
now i did run hijackthis as you instructed and below is the results of that:
Logfile of HijackThis v1.99.1
Scan saved at 10:17:54 PM, on 10/17/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\explorer.exe
C:\Documents and Settings\Administrator\My Documents\hijackthis.exe
R3 - URLSearchHook: (no name) - _{A8B28872-3324-4CD2-8AA3-7D555C872D96} - (no file)
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.elitemediagroup.net
O16 - DPF: {2D2BEE6E-3C9A-4D58-B9EC-458EDB28D0F6} - http://www.drivecleaner.com/.freeware/installdrivecleanerstart.cab
O20 - Winlogon Notify: WindowsUpdate - C:\WINDOWS\system32\en8sl1l71.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: TuneUp WinStyler Theme Service (TUWinStylerThemeSvc) - TuneUp Software GmbH - C:\Program Files\TuneUp Utilities 2006\WinStylerThemeSvc.exe
now i ran this in safe mode, if that was a bad move let me know and I'll re-run it.
Hi edlomon and welcome to spybot.info :)
There is some infections....
Create a new folder named HijackThis for HijackThis.exe. Move Hijackthis.exe into that folder.
Please download L2mfix from one of these two locations:
http://www.atribune.org/downloads/l2mfix.exe
http://www.downloads.subratam.org/l2mfix.exe
Save the file to your desktop and double click l2mfix.exe. Click the Install button to extract the files and follow the prompts, then open the newly added l2mfix folder on your desktop. Double click l2mfix.bat and select option #1 for Run Find Log by typing 1 and then pressing enter. This will scan your computer and it may appear nothing is happening, then, after a minute or 2, notepad will open with a log. Copy the contents of that log and paste it into this thread.
IMPORTANT: Do NOT run option #2 OR any other files in the l2mfix folder until you are asked to do so!
Also post a fresh HijackThis log and yes, please take it from the normal mode.
ok i ran both programs and i attached the results since its too long to post here.
Hi again, good :)
Now we'll continue...
(You haven't set any items to HijackThis ignorelist, right ?)
Disable Spybot S&D Teatimer (it may interfere with the cleaning process and we'll enable it when you're clean)
Run Spybot-S&D in Advanced Mode
If it is not already set to do this, go to the Mode menu select "Advanced Mode"
On the left hand side, click on Tools
Then click on the Resident icon in the list
Uncheck "Resident TeaTimer" and OK any prompts.
Restart your computer
Close any programs you have open since this step requires a reboot.
From the l2mfix folder on your desktop, double click l2mfix.bat and select option #2 for Run Fix by typing 2 and then pressing enter, then press any key to reboot your computer. After a reboot, your desktop and icons will appear, then disappear (this is normal). L2mfix will continue to scan your computer and when it's finished, notepad will open with a log. Copy the contents of that log and paste it back into this thread, along with a new Hijackthis log.
IMPORTANT: Do NOT run any other files in the l2mfix folder unless you are asked to do so!
Note : Once the PC has restarted if a log does not appear or the icons didn't disappear, run the "second.bat" located inside the L2mfix folder.
ok i ran it and 2 things from the system 32 folder got detected on my anti virus so i healed the files(hope was the correct thing to do)
again both logs are attached for length reasons.
thank you :)
Hi again, we'll clean the remaining infections :)
You should print these instructions or save these to a text file. Follow these instructions carefully.
Please download AVG Anti-Spyware to your Desktop or to your usual Download Folder.
http://www.ewido.net/en/download/
Install AVG Anti-Spyware by double clicking the installer.
Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked.
On the main screen under Your Computer's security.
Click on Change state next to Resident shield. It should now change to inactive.
Click on Change state next to Automatic updates. It should now change to inactive.
Next to Last Update, click on Update now. (You will need an active internet connection to perform this)
Wait until you see the Update succesfull message.
Right-click the AVG Anti-Spyware Tray Icon and uncheck Start with Windows.
Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
If you are having problems with the updater, you can use this link to manually update ewido.
AVG Anti-Spyware manual updates (http://www.ewido.net/en/download/updates/).
Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update.
Download ATF Cleaner (http://www.atribune.org/ccount/click.php?id=1) by Atribune to your desktop.
Do NOT run yet.
Create a new folder named HijackThis for HijackThis.exe. Move Hijackthis.exe into that folder.
Then, make your hidden files visible:
Go to My Computer
Select the Tools menu and click Folder Options
Click the View tab.
Checkmark the "Display the contents of system folders"
Under the Hidden files and folders select "Show hidden files and folders"
Uncheck "Hide protected operating system files"
Click Apply and then the OK and close My Computer.
==================
Stop the following processes using Task Manager (press ctrl+alt+del, select the Processes tab, highlight the first process in the list and click End Process). Continue through the list (one at a time) until all processes have been ended. If something isn't found, please continue with the next process in the list.
Update.exe
Run HijackThis, click Do a system scan only, and check the box next to each of these entries if still present. Close all other windows and press Fix checked. If something isn't there, please continue with the next entry in the list.
R3 - URLSearchHook: (no name) - _{A8B28872-3324-4CD2-8AA3-7D555C872D96} - (no file)
O15 - Trusted Zone: *.elitemediagroup.net
O16 - DPF: {2D2BEE6E-3C9A-4D58-B9EC-458EDB28D0F6} - http://www.drivecleaner.com/.freeware/installdrivecleanerstart.cab
O20 - Winlogon Notify: SMDEn - C:\WINDOWS\system32\hr6q05j5e.dll (file missing)
Restart your computer to the safe mode:
Restart your computer
Start tapping the F8 key when the computer restarts.
When the start menu opens, choose Safe mode
Press Enter. The computer then begins to start in Safe mode.
Go to the My Computer and delete the following folders (if present):
C:\Program Files\Common Files\{A01FAC2F-03A7-1033-1117-000323200001}
Run ATF Cleaner Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware and run a full scan.
Click on Scanner on the toolbar.
Click on the Settings tab.
Under How to act?
Click on Recommended Action and choose Quarantine from the popup menu.
Under How to scan?
All checkboxes should be ticked.
Under Possibly unwanted software:
All checkboxes should be ticked.
Under Reports:
Select Automatically generate report after every scan and uncheck Only if threats were found.
Under What to scan?
Select Scan every file.
Click on the Scan tab.
Click on Complete System Scan to start the scan process.
Let the program scan the machine.
When the scan has finished, follow the instructions below.
IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button.
Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
At the bottom of the window click on the Apply all Actions button. (3)
http://img509.imageshack.us/img509/4851/scanavgjk2.jpg
When done, click the Save Scan Report button. (4)
Click the Save Report as button.
Save the report to your Desktop.
Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
Reboot in Normal Mode.
================
When you're ready, post the following logs to here:
- AVG's report
- a fresh HijackThis log
hi,
ok i ran the items you wished and i attached the files you asked for.
Hi again, looks much better :)
How is the computer running ?
Download this file - combofix.exe (http://download.bleepingcomputer.com/sUBs/combofix.exe)
Double click combofix.exe & follow the prompts.
When finished, it shall produce a log for you. Post that log in your next reply along with a fresh HijackThis log.
Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall
its running much better now.
ok i ran both items and i attached them for you to read.
the combofix log can be found on some web space since it was too big to include or attach.
http://metalstation1.com/ComboFix.txt
Hi again, we'll continue :)
Are you sure that you haven't ignored any items in HijackThis settings ?
Open HijackThis -> Open Misc Tools section -> Ignorelist -> Delete all
You should print these instructions or save these to a text file. Follow these instructions carefully.
Please download the Killbox (http://www.downloads.subratam.org/KillBox.zip).
Unzip it to the desktop but do NOT run it yet.
Open Notepad (NOT WORDPAD!) and copy the following lines from the quote box below into a new document, leaving a blank line at the end. (don't forget to copy and paste the word REGEDIT4) :
REGEDIT4
[-HKEY_CURRENT_USER\software\microsoft\internet explorer\desktop\components\0]
[-HKEY_CURRENT_USER\software\microsoft\internet explorer\desktop\components\1]
[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\run-]
"PSDream"=-
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run-]
"Configuration Manager"=-
Make sure there are NO blank lines before REGEDIT4
Make sure there IS one blank line at the end of the file.
Save the document to your desktop as Fix.reg and filetype: All Files
Go to your desktop and double click on the file to run Fix.reg and when it asks you if you want to merge the contents to the registry, click yes/ok.
Restart your computer to the safe mode:
Restart your computer
Start tapping the F8 key when the computer restarts.
When the start menu opens, choose Safe mode
Press Enter. The computer then begins to start in Safe mode.
Go to the My Computer and delete the following folders (if present):
C:\Program Files\PSDream
Once in Safe Mode, please run Killbox.
Select "Delete on Reboot".
Select "All Files".
Copy the file names below to the clipboard by highlighting them and pressing Control-C:
C:\WINDOWS\1011_justin.exe
C:\WINDOWS\system32\gmmda251.sys
C:\WINDOWS\srvhfepohf.exe
C:\WINDOWS\srvwsnjjfa.exe
C:\WINDOWS\system32\justin.exe
C:\WINDOWS\system32\ts_www.exe
Return to Killbox, go to the File menu, and choose "Paste from Clipboard".
Click the red-and-white "Delete File" button. Click "Yes" at the Delete on Reboot prompt. Click "No" at the Pending Operations prompt.
If your computer does not restart automatically, please restart it manually.
Please do an online scan with Kaspersky WebScanner (http://www.kaspersky.com/virusscanner)
Click on Kaspersky Online Scanner
You will be promted to install an ActiveX component from Kaspersky, Click Yes.
The program will launch and then begin downloading the latest definition files:
Once the files have been downloaded click on NEXT
Now click on Scan Settings
In the scan settings make that the following are selected:
Scan using the following Anti-Virus database:
Extended (if available otherwise Standard)
Scan Options:
Scan Archives
Scan Mail Bases
Click OK
Now under select a target to scan:Select My Computer
This will program will start and scan your system.
The scan will take a while so be patient and let it run.
Once the scan is complete it will display if your system has been infected.
Now click on the Save as Text button:
Save the file to your desktop.
Copy and paste that information in your next post.
================
When you're ready, post the following logs to here:
- a fresh HijackThis log
- Kaspersky report
hi,
my ignorelist in completely empty.
and i ran the everything you wanted and will attach the things you asked for:
http://metalstation1.com/report.html
Hi again, the Kaspersky report looks good, how is the pc running now ?
You forgot to post a fresh HijackThis log...
Please post it to here so I can verify that you're clean :bigthumb:
its running better actually thanks.
and i thought i attached it:sad:
ok i'll post that now.
Logfile of HijackThis v1.99.1
Scan saved at 6:50:04 PM, on 10/20/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\explorer.exe
C:\Documents and Settings\Administrator\My Documents\hjt.exe
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: TuneUp WinStyler Theme Service (TUWinStylerThemeSvc) - TuneUp Software GmbH - C:\Program Files\TuneUp Utilities 2006\WinStylerThemeSvc.exe
Hi again, it is looking clean now :)
You don't seem to a firewall (http://forum.malwareremoval.com/viewtopic.php?p=56#56) running, you must install one firewall.
NOTE: If you're using Windows XP firewall, I recommend that you install a better firewall. Windows firewall doesn't really provide enough protection.
Disable Windows firewall after installing a new firewall.
These are good (free) firewalls: Sunbelt-Kerio (http://www.sunbelt-software.com/Kerio.cfm)
ZoneAlarm (http://www.zonelabs.com/)
Sygate (http://http://www.majorgeeks.com/download.php?det=3356)
Outpost (http://www.majorgeeks.com/download.php?det=1056)
Now you can enable Spybot S&D Teatimer again.
Run Spybot-S&D in Advanced Mode
If it is not already set to do this, go to the Mode menu select "Advanced Mode"
On the left hand side, click on Tools
Then click on the Resident icon in the list
Check "Resident TeaTimer" and OK any prompts.
Restart your computer
Now you can clean AVG's Quarantine:
Open AVG Anti-Spyware
Click Infections
Click Quarantine tab
Click Select all
Click Remove finally
Close the program
You can remove the tools we used during the cleaning process.
You can remove the following backup folder:
C:\!KillBox
Now you can make your hidden files hidden again.
Go to My Computer
Select the Tools menu and click Folder Options
Click the View tab.
Checkmark the "Display the contents of system folders"
Under the Hidden files and folders select "Show hidden files and folders"
Check "Hide protected operating system files"
Click Apply and then the OK and close My Computer.
=============
Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
Clear your system restore (http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/mcgill1.mspx)
This will clear the system restore folders from possible malware that was left behind during the cleaning process.
Use ATF Cleaner (http://www.atribune.org/ccount/click.php?id=1)
Download and install ATF Cleaner. Clean your temporary files & folders with it regularly.
Use Ad-Aware (http://www.bleepingcomputer.com/forums/?showtutorial=48)
Download and install Ad-Aware. Update it and scan your computer regularly with it.
Use AVG Anti-Spyware (http://www.ewido.net/en/)
Update it and scan your computer regularly with it.
Use Spybot S&D (http://www.bleepingcomputer.com/forums/?showtutorial=43)
Download and install Spybot S&D. Update it and scan your computer regularly with it.
Install SpywareBlaster (http://www.javacoolsoftware.com/spywareblaster.html)
SpywareBlaster will prevent spyware from being installed.
Install MVPS Hosts file (http://mvps.org/winhelp2002/hosts.htm)
This prevents your computer from connecting to harmful sites.
Use Firefox browser (http://www.mozilla.org)
Firefox is faster, safer and better browser than Internet Explorer.
Keep your systen up-to-date (http://windowsupdate.microsoft.com)
Visit Windows Update regularly.
Keep your antivirus and firewall up-to-date
Scan your computer regularly with your antivirus.
Read this article by TonyKlein (http://castlecops.com/postlite7736-.html)
So how did I get infected in the first place?
Stand Up and Be Counted ! (http://www.malwarecomplaints.info/index.php)
The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.
Stay clean and be safe ;)
ok i will install one of those firewalls today then.
thank you very much for taking the time to help me fix my machine :)
You're very welcome, nice that we were able to help :bigthumb:
As the problem appears to be resolved this topic has been archived.
If you need it re-opened please send a private message (pm) to a forum staff member and provide a link to the thread; this applies only to the original topic starter.
glad we could help :D:
thank you Mr_JAk3 :bigthumb: