Unable to Delete Command Service

[djkelsey]

If I start my pc with internet running, I always get an 'explorer.exe' program in Task Manager that uses all of my resources (99%). I can 'end process' and then restart 'explorer' and things run fine.
After running Spybot at reboot and even in Safe Mode I continue to get two entries under Command Service that will not delete. I get the response that the programs are being used and cannot be deleted until stopped.
Here are my reports:

----------------------------Spybot:-----------------------------------

--- Report generated: 2006-10-23 10:57 ---

Command Service: Settings (Registry key, fixing failed)
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\cmdService

Command Service: Settings (Registry key, fixing failed)
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\cmdService


--- Spybot - Search & Destroy version: 1.4 (build: 20050523) ---

2005-05-31 blindman.exe (1.0.0.1)
2005-05-31 SpybotSD.exe (1.4.0.3)
2005-05-31 TeaTimer.exe (1.4.0.2)
2005-12-12 unins000.exe (51.41.0.0)
2005-05-31 Update.exe (1.4.0.0)
2006-02-06 advcheck.dll (1.0.2.0)
2005-05-31 aports.dll (2.1.0.0)
2005-05-31 borlndmm.dll (7.0.4.453)
2005-05-31 delphimm.dll (7.0.4.453)
2006-02-20 Tools.dll (2.0.0.2)
2005-05-31 UnzDll.dll (1.73.1.1)
2005-05-31 ZipDll.dll (1.73.2.0)
2006-10-20 Includes\Cookies.sbi (*)
2006-10-13 Includes\Dialer.sbi (*)
2006-10-20 Includes\DialerC.sbi (*)
2006-10-13 Includes\Hijackers.sbi (*)
2006-10-20 Includes\HijackersC.sbi (*)
2006-10-20 Includes\Keyloggers.sbi (*)
2006-10-20 Includes\KeyloggersC.sbi (*)
2004-11-29 Includes\LSP.sbi (*)
2006-10-13 Includes\Malware.sbi (*)
2006-10-20 Includes\MalwareC.sbi (*)
2006-10-20 Includes\PUPS.sbi (*)
2006-10-20 Includes\PUPSC.sbi (*)
2006-10-20 Includes\Revision.sbi (*)
2006-10-13 Includes\Security.sbi (*)
2006-10-20 Includes\SecurityC.sbi (*)
2006-10-13 Includes\Spybots.sbi (*)
2006-10-20 Includes\SpybotsC.sbi (*)
2005-02-17 Includes\Tracks.uti
2006-10-13 Includes\Trojans.sbi (*)
2006-10-20 Includes\TrojansC.sbi (*)


--- Report generated: 2006-10-23 10:57 ---

Command Service: Settings (Registry key, fixing failed)
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\cmdService

Command Service: Settings (Registry key, fixing failed)
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\cmdService


--- Spybot - Search & Destroy version: 1.4 (build: 20050523) ---

2005-05-31 blindman.exe (1.0.0.1)
2005-05-31 SpybotSD.exe (1.4.0.3)
2005-05-31 TeaTimer.exe (1.4.0.2)
2005-12-12 unins000.exe (51.41.0.0)
2005-05-31 Update.exe (1.4.0.0)
2006-02-06 advcheck.dll (1.0.2.0)
2005-05-31 aports.dll (2.1.0.0)
2005-05-31 borlndmm.dll (7.0.4.453)
2005-05-31 delphimm.dll (7.0.4.453)
2006-02-20 Tools.dll (2.0.0.2)
2005-05-31 UnzDll.dll (1.73.1.1)
2005-05-31 ZipDll.dll (1.73.2.0)
2006-10-20 Includes\Cookies.sbi (*)
2006-10-13 Includes\Dialer.sbi (*)
2006-10-20 Includes\DialerC.sbi (*)
2006-10-13 Includes\Hijackers.sbi (*)
2006-10-20 Includes\HijackersC.sbi (*)
2006-10-20 Includes\Keyloggers.sbi (*)
2006-10-20 Includes\KeyloggersC.sbi (*)
2004-11-29 Includes\LSP.sbi (*)
2006-10-13 Includes\Malware.sbi (*)
2006-10-20 Includes\MalwareC.sbi (*)
2006-10-20 Includes\PUPS.sbi (*)
2006-10-20 Includes\PUPSC.sbi (*)
2006-10-20 Includes\Revision.sbi (*)
2006-10-13 Includes\Security.sbi (*)
2006-10-20 Includes\SecurityC.sbi (*)
2006-10-13 Includes\Spybots.sbi (*)
2006-10-20 Includes\SpybotsC.sbi (*)
2005-02-17 Includes\Tracks.uti
2006-10-13 Includes\Trojans.sbi (*)
2006-10-20 Includes\TrojansC.sbi (*)

---------------------Hijackthis:--------------------

Logfile of HijackThis v1.99.1
Scan saved at 2:34:10 PM, on 10/23/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\LEXBCES.EXE
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\LEXPPS.EXE
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINNT\System32\DRIVERS\dcfssvc.exe
C:\WINNT\system32\drivers\KodakCCS.exe
C:\WINNT\System32\NMSSvc.exe
C:\WINNT\system32\nvsvc32.exe
C:\Program Files\KODAK\KODAK Picture Transfer Software\PTSsvc.exe
C:\WINNT\System32\ScsiAccess.EXE
C:\WINNT\System32\svchost.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINNT\system32\rundll32.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINNT\explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner\Desktop\Gateway Downloads\Free-Spyware-Scanner-Install.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS10
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mail.yahoo.com/?.intl=us
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank
R3 - URLSearchHook: (no name) - {BE4E899E-F38D-C6FC-65DB-C14C9CE81F25} - porka_.dll (file missing)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {77701e16-9bfe-4b63-a5b4-7bd156758a37} - (no file)
O3 - Toolbar: (no name) - {014DA6C9-189F-421a-88CD-07CFE51CFF10} - (no file)
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Viewpoint\Viewpoint Toolbar V35\ViewBar.dll
O4 - HKLM\..\Run: [Microsoft tool] C:\WINNT\system32\mstool.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [Microsoft Office] C:\WINNT\system32\msvcp.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: SideStep - {3E230861-5C87-11D3-A1C6-00105A1B41B8} - C:\WINNT\Downloaded Program Files\SbCIe028.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINNT\System32\Shdocvw.dll
O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://support.gateway.com/support/profiler/PCPitStop.CAB
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204
O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {640B39C1-D713-464F-92C3-75BD972B95EE} - http://download.sidestep.com/get/k00719/sb028.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1140704156609
O16 - DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} (RunExeActiveX.RunExe) - hcp://system/RunExeActiveX.CAB
O16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - hcp://system/StartFirstControl.CAB
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/software/win/ActiveXPlugin.cab
O16 - DPF: {D77EF652-9A6B-40C8-A4B9-1C0697C6CF41} (TikGames Online Control) - http://download.games.yahoo.com/games/web_games/tikgames/cinematycoon/cinematycoon.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/web_games/popcap/chuzzle/popcaploader_v6.cab
O16 - DPF: {ED28050F-D713-43BA-A376-DCC5C35407D5} (MsnMusicAx Class) - https://music.msn.com/client/msnmusax3718.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{48867F28-F4B2-4EF7-B1DB-5F200FE34777}: NameServer = 85.255.115.42,85.255.112.114
O17 - HKLM\System\CCS\Services\Tcpip\..\{DB64FE3F-7537-445D-9937-58869A216900}: NameServer = 85.255.115.42,85.255.112.114
O17 - HKLM\System\CCS\Services\Tcpip\..\{FFFCF612-B3EF-4F27-9095-671F6DA0EB20}: NameServer = 85.255.115.42,85.255.112.114
O17 - HKLM\System\CS1\Services\Tcpip\..\{48867F28-F4B2-4EF7-B1DB-5F200FE34777}: NameServer = 85.255.115.42,85.255.112.114
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINNT\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINNT\SYSTEM32\WgaLogon.dll
O21 - SSODL: SysTray.Exmr - {73F8D5FF-6F5C-4f5b-B964-E6F214F6F852} - C:\WINNT\system32\llmlpgan.dll (file missing)
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: dcfssvc (Dcfssvc) - Eastman Kodak Company - C:\WINNT\System32\DRIVERS\dcfssvc.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINNT\system32\drivers\KodakCCS.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINNT\system32\LEXBCES.EXE
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINNT\System32\NMSSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINNT\system32\nvsvc32.exe
O23 - Service: PictureTaker - Unknown owner - c:\fixit\pt\PCTKRNT.SYS (file missing)
O23 - Service: ptssvc - Unknown owner - C:\Program Files\KODAK\KODAK Picture Transfer Software\PTSsvc.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINNT\System32\ScsiAccess.EXE
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe (file missing)

If anyone can help I sure would appreciate it.

[Mr_JAk3]

Hi djkelsey and welcome to Safer Networking Forums :)

You're quite badly infected :(

One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and Download and Execute files

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the Trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of Trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud? (http://www.dslreports.com/faq/10451)
When Should I Format, How Should I Reinstall (http://www.dslreports.com/faq/10063)

However, if you do not have the resources to reinstall your computer and would like me to attempt to clean it, I will be happy to do so.
Should you have any questions, please feel free to ask.

Please let us know what you have decided to do in your next post :bigthumb:

[djkelsey]

Thanks for the info....I sure do appreciate it. I thought that I may need to reload OS and now I know for sure.

[djkelsey]

I thought of a question you might also be able to help me with. To what degree do I have to worry about backing up my files on an external hard drive to reload on the pc after re-booting? Will I be transfering the virus too? Thanks for your help.

[Mr_JAk3]

You're welcome :)

There is of course a risk to move infections when backing up an infected pc...

Eg pictures and text documents should be good to go...
Don't backup any *.exe or *.dll files.

==========

Please make sure that you know what to do before beginning the operation.

Here are a few links that propably help.

When should I re-format? How should I reinstall? (http://www.dslreports.com/faq/10063)
Windows XP Clean install (http://windowsxp.mvps.org/XPClean.htm)

Then there are a couple of things you should do immediately after installing Windows and before surfing the net... Install an antivirus and firewall (you should download and have those on a CD or USB drive, all ready to be installed).

These are good (free) firewalls:
- Kerio (http://www.sunbelt-software.com/Kerio.cfm)
- Sygate (http://http://www.majorgeeks.com/download.php?det=3356)
- Outpost (http://www.majorgeeks.com/download.php?det=1056)

These are good (free) antiviruses:
- Antivir (http://www.free-av.com)
- Avast (http://www.avast.com)
- AVG (http://free.grisoft.com)

Get all Windows updates installed!Please ask me if you have any questions :)

Then here are a few things that you can do in order to make your fresh computer more secure:
Use ATF Cleaner (http://www.atribune.org/ccount/click.php?id=1)
Download and install ATF Cleaner. Clean your temporary files & folders with it regularly.

Use Ad-Aware (http://www.bleepingcomputer.com/forums/?showtutorial=48)
Download and install Ad-Aware. Update it and scan your computer regularly with it.

Use AVG Anti-Spyware (http://www.ewido.net/en/)
Update it and scan your computer regularly with it.

Use Spybot S&D (http://www.bleepingcomputer.com/forums/?showtutorial=43)
Download and install Spybot S&D. Update it and scan your computer regularly with it.

Install SpywareBlaster (http://www.javacoolsoftware.com/spywareblaster.html)
SpywareBlaster will prevent spyware from being installed.

Install MVPS Hosts file (http://mvps.org/winhelp2002/hosts.htm)
This prevents your computer from connecting to harmful sites.

Use Firefox browser (http://www.mozilla.org)
Firefox is faster, safer and better browser than Internet Explorer.

Keep your systen up-to-date (http://windowsupdate.microsoft.com)
Visit Windows Update regularly.

Keep your antivirus and firewall up-to-date
Scan your computer regularly with your antivirus.

Read this article by TonyKlein (http://castlecops.com/postlite7736-.html)
So how did I get infected in the first place?

[tashi]

This topic has been closed to prevent others with similar issues posting in it.
If you need it re-opened please send me or your helper a private message (pm) and provide a link to the thread. :)

Applies only to the original topic starter.