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CPU and browser keeps shutting down,

C

cfl122

New member
Hi

My CPU keeps shutting down without warning. My web browser (IE and Mozilla) also shuts down after an error warning.

I am not able to install applications like Spybot (after I received a message that my original Spybot had been altered and I should scanned for virus and Trojans.

I did scanned using Lavasoft, Doctor Spyware, and Virus scanner. However, problem still persists.

Please help!
 
hi

Click here to download HJTsetup.exe
  • Save HJTsetup.exe to your desktop.
  • Doubleclick on the HJTsetup.exe icon on your desktop.
  • By default it will install to C:\Program Files\Hijack This.
  • Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
  • Put a check by Create a desktop icon then click Next again.
  • Continue to follow the rest of the prompts from there.
  • At the final dialogue box click Finish and it will launch Hijack This.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
 
CPU, IE, etc. crash

Thanks for your reply. Here is the log that the program generated:

Logfile of HijackThis v1.99.1
Scan saved at 6:50:29 PM, on 10/26/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\csrss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\spoolsv.exe
D:\WINDOWS\Explorer.EXE
D:\Program Files\Analog Devices\SoundMAX\Smtray.exe
D:\WINDOWS\System32\atiptaxx.exe
D:\WINDOWS\System32\desk98.exe
D:\Program Files\Common Files\Real\Update_OB\realsched.exe
D:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
D:\Program Files\Zero Knowledge\TELUS Security service\Freedom.exe
D:\Program Files\iTunes\iTunesHelper.exe
D:\Program Files\QuickTime\qttask.exe
D:\Program Files\PowerISO\PWRISOVM.EXE
D:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
D:\WINDOWS\System32\hphmon04.exe
D:\PROGRA~1\TELUSE~1\SMARTB~1\MotiveSB.exe
D:\Program Files\Messenger\msmsgs.exe
D:\Program Files\ATI Multimedia\RemCtrl\ATIX10.exe
D:\Program Files\Spyware Doctor\swdoctor.exe
D:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
D:\WINDOWS\System32\rundll32.exe
D:\Program Files\TELUS eCare\bin\mad.exe
D:\Program Files\TELUS eCare\bin\mpbtn.exe
D:\PROGRA~1\Motive\Common\MOTIVE~1.EXE
D:\Program Files\Common Files\Command Software\dvpapi.exe
D:\Program Files\Spyware Doctor\sdhelp.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\System32\wdfmgr.exe
D:\Program Files\TELUS eCare\bin\MotiveBrowser.exe
D:\Program Files\Internet Explorer\IEXPLORE.EXE
D:\Program Files\iPod\bin\iPodService.exe
D:\Program Files\Internet Explorer\IEXPLORE.EXE
D:\My Shared Folder\Hijack this\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: PopKill Class - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - D:\Program Files\Zero Knowledge\TELUS Security service\pkR.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: ZKBho Class - {56071E0D-C61B-11D3-B41C-00E02927A304} - D:\Program Files\Zero Knowledge\TELUS Security service\FreeBHOR.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - D:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - D:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - d:\program files\google\googletoolbar2.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - D:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - d:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [NeroFilterCheck] D:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Smapp] D:\Program Files\Analog Devices\SoundMAX\Smtray.exe
O4 - HKLM\..\Run: [DrvListnr] D:\Program Files\Analog Devices\SoundMAX\DrvListnr.exe
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [HydraVisionDesktopManager] desk98.exe
O4 - HKLM\..\Run: [TkBellExe] "D:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] D:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [TELUS Security service] D:\Program Files\Zero Knowledge\TELUS Security service\Freedom.exe
O4 - HKLM\..\Run: [iTunesHelper] "D:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PWRISOVM.EXE] D:\Program Files\PowerISO\PWRISOVM.EXE
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] D:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [HPHmon04] D:\WINDOWS\System32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "D:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [Motive SmartBridge] D:\PROGRA~1\TELUSE~1\SMARTB~1\MotiveSB.exe
O4 - HKCU\..\Run: [MSMSGS] "D:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ATIRmtWndr] D:\Program Files\ATI Multimedia\RemCtrl\ATIX10.exe
O4 - HKCU\..\Run: [NBJ] "D:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
O4 - HKCU\..\Run: [Spyware Doctor] "D:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [swg] D:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
O4 - Startup: Adobe Gamma.lnk = D:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = D:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: TELUS eCare.lnk = D:\Program Files\TELUS eCare\bin\matcli.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - D:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: ATI TV - {44226DFF-747E-4edc-B30C-78752E50CD0C} - D:\Program Files\ATI Multimedia\TV\EXPLBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .spop: D:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {11311111-1111-1111-1111-111111111157} - file://C:\Recycled\Q330995.exe
O16 - DPF: {1D0D9077-3798-49BB-9058-393499174D5D} - file://c:\counter.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst0401.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://software-dl.real.com/16ed658568ec34e6ff17/netzip/RdxIE601.cab
O16 - DPF: {62789780-B744-11D0-986B-00609731A21D} (Autodesk MapGuide ActiveX Control) - http://gisweb7.city.vancouver.bc.ca/download/mgaxctrl.cab
O16 - DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} (Image Uploader Control) - http://www.photolab.ca/Upload/ImageUploader4.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {A18962F6-E6ED-40B1-97C9-1FB36F38BFA8} (Aurigma Image Uploader 3.5 Control) - http://www.photolab.ca/en/Photo/ImageUploader3.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
O16 - DPF: {BB383206-6DA1-4E80-B62A-3DF950FCC697} (Create & Print ActiveX Plug-in) - http://www.imgag.com/cp/install/AxCtp2.cab
O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.com/players/play365.cab
O16 - DPF: {F127B9BA-89EA-4B04-9C67-2074A9DF61FD} (Photo Upload Plugin Class) - http://costco.pnimedia.com/upload/activex/v2_0_0_9/PCAXSetupv2.0.0.9.cab?
O23 - Service: Adobe LM Service - Adobe Systems - D:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - D:\Program Files\Common Files\Command Software\dvpapi.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - D:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - D:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Pml Driver HPH11 - HP - D:\WINDOWS\System32\HPHipm11.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - D:\Program Files\Spyware Doctor\sdhelp.exe
O23 - Service: X10 Device Network Service (x10nets) - Unknown owner - D:\PROGRA~1\ATIMUL~1\RemCtrl\x10nets.exe (file missing)
 
irst download AVG Anti-Spyware from HERE and save that file to your desktop.
This is a 30 day trial of the program
  1. Once you have downloaded AVG Anti-Spyware, locate the icon on the desktop and double-click it to launch the set up program.
  2. Once the setup is complete you will need run AVG Anti-Spyware and update the definition files.
  3. On the main screen select the icon "Update" then select the "Update now" link.
    • Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed.
  4. Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
  5. Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
  6. Under "Reports"
    • Select "Automatically generate report after every scan"
    • Un-Select "Only if threats were found"
Close AVG Anti-Spyware, Do Not run a scan just yet, we will shortly.
  1. Reboot your computer into SafeMode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight SafeMode then hit enter.
    IMPORTANT: Do not open any other windows or programs while AVG Anti-Spyware is scanning, it may interfere with the scanning proccess:
  2. Lauch AVG Anti-Spyware by double-clicking the icon on your desktop.
  3. Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
  4. AVG Anti-Spyware will now begin the scanning process, be patient this may take a little time.
    Once the scan is complete do the following:
  5. If you have any infections you will prompted, then select "Apply all actions"
  6. Next select the "Reports" icon at the top.
  7. Select the "Save report as" button in the lower left hand of the screen and save it to a text file on your system (make sure to remember where you saved that file, this is important).
  8. Close AVG Anti-Spyware and reboot your system back into Normal Mode and post the results of the AVG Anti-Spyware report scan.

also post a fresh hijackthis log

NOTE:
i see no signs of resident antivirus protection, please go to
http://www.frea-av.com and install one
update and do a scan with it too
 
Thanks!

I tried downloading the software but it would not install on my CPU. I received the message:

"The installer you are trying to use is corrupted or incomplete. This could be the result of adamaged disk, a failed download or a virus."

Any suggestion on what I should do next?
 
My most upto date log is:

D:\Program Files\Common Files\Command Software\dvpapi.exe
D:\Program Files\Spyware Doctor\sdhelp.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\System32\wdfmgr.exe
D:\Program Files\iPod\bin\iPodService.exe
D:\Program Files\Internet Explorer\IEXPLORE.EXE
D:\My Shared Folder\Hijack this\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: PopKill Class - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - D:\Program Files\Zero Knowledge\TELUS Security service\pkR.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: ZKBho Class - {56071E0D-C61B-11D3-B41C-00E02927A304} - D:\Program Files\Zero Knowledge\TELUS Security service\FreeBHOR.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - D:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - D:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - d:\program files\google\googletoolbar2.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - D:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - d:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [NeroFilterCheck] D:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Smapp] D:\Program Files\Analog Devices\SoundMAX\Smtray.exe
O4 - HKLM\..\Run: [DrvListnr] D:\Program Files\Analog Devices\SoundMAX\DrvListnr.exe
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [HydraVisionDesktopManager] desk98.exe
O4 - HKLM\..\Run: [TkBellExe] "D:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] D:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [TELUS Security service] D:\Program Files\Zero Knowledge\TELUS Security service\Freedom.exe
O4 - HKLM\..\Run: [iTunesHelper] "D:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PWRISOVM.EXE] D:\Program Files\PowerISO\PWRISOVM.EXE
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] D:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [HPHmon04] D:\WINDOWS\System32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "D:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [Motive SmartBridge] D:\PROGRA~1\TELUSE~1\SMARTB~1\MotiveSB.exe
O4 - HKCU\..\Run: [MSMSGS] "D:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ATIRmtWndr] D:\Program Files\ATI Multimedia\RemCtrl\ATIX10.exe
O4 - HKCU\..\Run: [NBJ] "D:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
O4 - HKCU\..\Run: [Spyware Doctor] "D:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [swg] D:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
O4 - Startup: Adobe Gamma.lnk = D:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = D:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: TELUS eCare.lnk = D:\Program Files\TELUS eCare\bin\matcli.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - D:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: ATI TV - {44226DFF-747E-4edc-B30C-78752E50CD0C} - D:\Program Files\ATI Multimedia\TV\EXPLBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .spop: D:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {11311111-1111-1111-1111-111111111157} - file://C:\Recycled\Q330995.exe
O16 - DPF: {1D0D9077-3798-49BB-9058-393499174D5D} - file://c:\counter.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst0401.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://software-dl.real.com/16ed658568ec34e6ff17/netzip/RdxIE601.cab
O16 - DPF: {62789780-B744-11D0-986B-00609731A21D} (Autodesk MapGuide ActiveX Control) - http://gisweb7.city.vancouver.bc.ca/download/mgaxctrl.cab
O16 - DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} (Image Uploader Control) - http://www.photolab.ca/Upload/ImageUploader4.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {A18962F6-E6ED-40B1-97C9-1FB36F38BFA8} (Aurigma Image Uploader 3.5 Control) - http://www.photolab.ca/en/Photo/ImageUploader3.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
O16 - DPF: {BB383206-6DA1-4E80-B62A-3DF950FCC697} (Create & Print ActiveX Plug-in) - http://www.imgag.com/cp/install/AxCtp2.cab
O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.com/players/play365.cab
O16 - DPF: {F127B9BA-89EA-4B04-9C67-2074A9DF61FD} (Photo Upload Plugin Class) - http://costco.pnimedia.com/upload/activex/v2_0_0_9/PCAXSetupv2.0.0.9.cab?
O23 - Service: Adobe LM Service - Adobe Systems - D:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - D:\Program Files\Common Files\Command Software\dvpapi.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - D:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - D:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Pml Driver HPH11 - HP - D:\WINDOWS\System32\HPHipm11.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - D:\Program Files\Spyware Doctor\sdhelp.exe
O23 - Service: X10 Device Network Service (x10nets) - Unknown owner - D:\PROGRA~1\ATIMUL~1\RemCtrl\x10nets.exe (file missing)
 
hi

soorry for the delay, i likely lost the email notification of your reply
also been very busy with real life

Spyware Doctor's OnGuard protective functionality may interfere with certain HijackThis fixes we need to make. Please follow these instructions to disable it:

To deactivate Spyware Doctor's OnGuard Tools

1. From within Spyware Doctor, click the "OnGuard" button on the left side.
2. Uncheck "Activate OnGuard".

You can reenable it once your system is clean.

open hiajckthis
click do a system scan only
checkmark these:
O16 - DPF: {11311111-1111-1111-1111-111111111157} - file://C:\Recycled\Q330995.exe
O16 - DPF: {1D0D9077-3798-49BB-9058-393499174D5D} - file://c:\counter.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://software-dl.real.com/16ed6585...p/RdxIE601.cab

then close the browser and all other programs, except hijackthis

and click fix checked

reboot


Please run the F-Secure Online Scanner

Note: This Scanner is for Internet Explorer Only!
  • Follow the Instruction Here for installation.
  • Accept the License Agreement.
  • Once the ActiveX installs,Click Full System Scan
  • Once the download completes,the scan will begin automatically.
  • The scan will take some time to finish,so please be patient.
  • When the scan completes, click the Automatic cleaning (recommended) button.
  • Click the Show Report button and Copy&Paste the entire report in your next reply.
 
This topic has been closed to prevent others with similar issues posting in it.
If you need it re-opened please send me or your helper a private message (pm) and provide a link to the thread.

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