problem updating

[markdamone]

I downloaded this program a few day ago. I have yet to complete one scan. When i attempt to check for problems. A message informs me that "
You need to install the detection updates first by using the intergrate update or the manual updater" Then i attempt to update and i get another error message that states " Error retreiving update info file!
socket error 10013
Acess denied"


Please help very desperate

[spybotsandra]

Hello,

Before you run your first scan you need to install the detection updates first.

For more information on updating please have a look at this link on our website:
http://www.safer-networking.org/en/howto/update.html

Socket Error:
Please take a look at the security settings of your firewall (if you are using one) and make sure that Spybot-S&D is not blocked. That should help to get into the updates. If Spybot-S&D is not blocked it is also possible that our server is temporarily not available. Please try again a few hours later.

If this does not help please download the updates manually:
http://www.safer-networking.org/en/download/index.html
Here is the direct download link:
http://www.spybotupdates.com/updates/files/spybotsd_includes.exe
Just download and run that file - it is self-installing.

Best regards
Sandra
Team Spybot

[Yuuki]

when I try to update there are no servers. It says no server selected.. and there is no chance of choosing one...

i have noticed as well that when i try to give the program permission to pass trough the firewall, the firewall, (zonealarm), crashes...

Don't know what the problem is.. I have been using same firewall and spybot for years and never have a problem with them.., only now, after installing new version of Spybot :s

I have downloaded the updates manually, but this is not the solution.

any ideas?

Thanks.

[spybotsandra]

Hello,

In order to overcome the problem for now, if you try again, have a second look at the update-menu-bar after searching for new updates. Therefore choose the update site from the navigation bar on the left. Now you'll see the update menu bar. It has a pull-down item to select a mirror. Click the arrow beside it, and select a different location (try the ones locatest nearest to you first), where you'll most probably have better chances to download. For a better understanding we have placed a picture at this link on our website:
http://www.safer-networking.org/en/howto/update.html
In section 4 you'll see how to select a download location nearest to you.

Best regards
Sandra
Team Spybot

[Yuuki]

Hi, again..

you see... this is the problem.. there are not sites to choose from. I just click and nothing happens.. there is no menu to display with the sites as there was before..
I'm not sure if i am explaining myself so i have taken a capture of the problem, here it is:

http://www.imagegalore.com/images/boR59520.jpg

I always follow the same steps.. click on the update icon, then search for updates (when doing that there was always a site instead of the message "not server selected"), then the firewall ask me for permission, I say yes, updates for download show, choose the ones I want, then i select a site to download from and ready. But now, I can't do that cause there's no way to get a site to download the updates.

Thanks again : )

[Yuuki]

Never mind! Problem solved.

Just working perfectly as before!
Magic, don't ask me how, hahaha

(there was a problem of the firewall for sure)

[ohadhawk]

I keep getting this message.
I wanted to install the spybotsd.ini, but placing it in "C:\Program Files\Spybot - Search & Destroy" did not help
Also, in the registry under:
HKEY_LOCAL_MACHINE\SOFTWARE\PepiMK Software\SpybotSnD
I have:
UpdatedMirrors="BN FileForum (Global)","PlanetMirror (Global)","TU Braunschweig (Europe)","See-Cure #1 (Europe)","See-Cure #2 (Europe)",SecurityWonks.net,"Safer Networking #1 (Europe)","Safer Networking #2 (Europe)","Safer Networking #3 (Europe)","XTeq (Germany)"

Any ideas ?
BTW, installing and uninstalling doesn't help.