View Full Version : Protection Toolbar Removal
Hi..I hate for my first post here to be a request for help, but I am in desperate need of it. Anyway..I downloaded a file, which turned out to be a fake codec, and now I am stuck with this toolbar and I can't seem to find a way to get rid of it. Does anyone have any advice/solutions?
Thanks, Steven.
Hi stevenh and welcome to Safer Networking Forums :)
Please follow the following instructions -> "BEFORE you POST" -Preliminary Steps and scanning with SPYBOT-S&D (http://forums.spybot.info/showthread.php?t=288)
So follow the instructions and post a HijackThis log to here
(Step 4)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\ISS\BlackICE\blackd.exe
C:\Program Files\Executive Software\Diskeeper\DkService.exe
C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Eset\nod32krn.exe
C:\Program Files\Spyware Doctor\sdhelp.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\iVideoCodec\isamonitor.exe
C:\Program Files\Eset\nod32kui.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\PROGRA~1\COMMON~1\SMANTE~1\ati2evxx.exe
C:\Program Files\iVideoCodec\isamini.exe
C:\Program Files\ISS\BlackICE\blackice.exe
C:\Program Files\Active SMART\ASmartCore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\hijackthis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca
R3 - Default URLSearchHook is missing
O2 - BHO: DAPHelper Class - {0000CC75-ACF3-4cac-A0A9-DD3868E06852} - C:\Program Files\DAP\DAPBHO.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {274c0420-ebe0-4f1d-b473-edd1aa9b85dd} - C:\Program Files\iVideoCodec\isaddon.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O2 - BHO: FlashFXP Helper for Internet Explorer - {E5A1691B-D188-4419-AD02-90002030B8EE} - C:\PROGRA~1\FlashFXP\IEFlash.dll
O3 - Toolbar: DAP Bar - {62999427-33FC-4baf-9C9C-BCE6BD127F08} - C:\Program Files\DAP\DAPIEBar.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Protection Bar - {1a29a79a-b9c8-44a9-bedf-7fadde3cf33f} - C:\Program Files\iVideoCodec\iesplugin.dll
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKLM\..\Run: [DiskeeperSystray] "C:\Program Files\Executive Software\Diskeeper\DkIcon.exe"
O4 - HKLM\..\Run: [LogonStudio] "C:\Program Files\WinCustomize\LogonStudio\logonstudio.exe" /RANDOM
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Oraa] "C:\PROGRA~1\COMMON~1\SMANTE~1\ati2evxx.exe" -vt tzt
O4 - HKCU\..\Run: [Hyqv] C:\WINDOWS\system32\S?mantec\?hkdsk.exe
O4 - Startup: Active SMART.lnk = C:\Program Files\Active SMART\ASmartCore.exe
O4 - Global Startup: BlackICE PC Protection.lnk = C:\Program Files\ISS\BlackICE\blackice.exe
O8 - Extra context menu item: &Download with &DAP - C:\PROGRA~1\DAP\dapextie.htm
O8 - Extra context menu item: Download &all with DAP - C:\PROGRA~1\DAP\dapextie2.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by108fd.bay108.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1143522854531
O16 - DPF: {F919FBD3-A96B-4679-AF26-F551439BB5FD} - mk:@MSITStore:C:\DOCUME~1\Ryan\LOCALS~1\Temp\winfix.chm::/SystemDoctor2006FreeInstall.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: BlackICE - Internet Security Systems, Inc. - C:\Program Files\ISS\BlackICE\blackd.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\Diskeeper\DkService.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Logitech Process Monitor (LVPrcSrv) - Logitech Inc. - c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Unknown owner - C:\Program Files\Eset\nod32krn.exe
O23 - Service: RapApp - Internet Security Systems, Inc. - C:\Program Files\ISS\BlackICE\rapapp.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program Files\Spyware Doctor\sdhelp.exe
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
Hi again :)
You got malware infections there...
That was not the whole HijackThis log, please post the full log beginning from "Logfile of HijackThis v1.99.1...."
Please download SmitfraudFix (http://siri.urz.free.fr/Fix/SmitfraudFix.zip) (by S!Ri)
Extract the content (a folder named SmitfraudFix) to your Desktop.
Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.
Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm (http://www.beyondlogic.org/consulting/processutil/processutil.htm)
NOTE: Do not run any other options from SmitfraudFix until I tell you to do so!
SmitFraudFix v2.119
Scan done at 14:59:27.26, 05/11/2006
Run from C:\Documents and Settings\Ryan\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
Fix run in normal mode
»»»»»»»»»»»»»»»»»»»»»»»» C:\
»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS
»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system
»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\Web
»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32
»»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Ryan
»»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Ryan\Application Data
»»»»»»»»»»»»»»»»»»»»»»»» Start Menu
»»»»»»»»»»»»»»»»»»»»»»»» C:\DOCUME~1\Ryan\FAVORI~1
»»»»»»»»»»»»»»»»»»»»»»»» Desktop
»»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files
C:\Program Files\iVideoCodec\ FOUND !
»»»»»»»»»»»»»»»»»»»»»»»» Corrupted keys
»»»»»»»»»»»»»»»»»»»»»»»» Desktop Components
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0]
"Source"="About:Home"
"SubscribedURL"="About:Home"
"FriendlyName"="My Current Home Page"
»»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler
!!!Attention, following keys are not inevitably infected!!!
SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll
»»»»»»»»»»»»»»»»»»»»»»»» AppInit_DLLs
!!!Attention, following keys are not inevitably infected!!!
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"=""
»»»»»»»»»»»»»»»»»»»»»»»» pe386-msguard-lzx32
»»»»»»»»»»»»»»»»»»»»»»»» Scanning wininet.dll infection
»»»»»»»»»»»»»»»»»»»»»»»» End
Logfile of HijackThis v1.99.1
Scan saved at 11:21:05 AM, on 05/11/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\ISS\BlackICE\blackd.exe
C:\Program Files\Executive Software\Diskeeper\DkService.exe
C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Eset\nod32krn.exe
C:\Program Files\Spyware Doctor\sdhelp.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\iVideoCodec\isamonitor.exe
C:\Program Files\Eset\nod32kui.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\PROGRA~1\COMMON~1\SMANTE~1\ati2evxx.exe
C:\Program Files\iVideoCodec\isamini.exe
C:\Program Files\ISS\BlackICE\blackice.exe
C:\Program Files\Active SMART\ASmartCore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\hijackthis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca
R3 - Default URLSearchHook is missing
O2 - BHO: DAPHelper Class - {0000CC75-ACF3-4cac-A0A9-DD3868E06852} - C:\Program Files\DAP\DAPBHO.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {274c0420-ebe0-4f1d-b473-edd1aa9b85dd} - C:\Program Files\iVideoCodec\isaddon.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O2 - BHO: FlashFXP Helper for Internet Explorer - {E5A1691B-D188-4419-AD02-90002030B8EE} - C:\PROGRA~1\FlashFXP\IEFlash.dll
O3 - Toolbar: DAP Bar - {62999427-33FC-4baf-9C9C-BCE6BD127F08} - C:\Program Files\DAP\DAPIEBar.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Protection Bar - {1a29a79a-b9c8-44a9-bedf-7fadde3cf33f} - C:\Program Files\iVideoCodec\iesplugin.dll
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKLM\..\Run: [DiskeeperSystray] "C:\Program Files\Executive Software\Diskeeper\DkIcon.exe"
O4 - HKLM\..\Run: [LogonStudio] "C:\Program Files\WinCustomize\LogonStudio\logonstudio.exe" /RANDOM
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Oraa] "C:\PROGRA~1\COMMON~1\SMANTE~1\ati2evxx.exe" -vt tzt
O4 - HKCU\..\Run: [Hyqv] C:\WINDOWS\system32\S?mantec\?hkdsk.exe
O4 - Startup: Active SMART.lnk = C:\Program Files\Active SMART\ASmartCore.exe
O4 - Global Startup: BlackICE PC Protection.lnk = C:\Program Files\ISS\BlackICE\blackice.exe
O8 - Extra context menu item: &Download with &DAP - C:\PROGRA~1\DAP\dapextie.htm
O8 - Extra context menu item: Download &all with DAP - C:\PROGRA~1\DAP\dapextie2.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by108fd.bay108.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1143522854531
O16 - DPF: {F919FBD3-A96B-4679-AF26-F551439BB5FD} - mk:@MSITStore:C:\DOCUME~1\Ryan\LOCALS~1\Temp\winfix.chm::/SystemDoctor2006FreeInstall.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: BlackICE - Internet Security Systems, Inc. - C:\Program Files\ISS\BlackICE\blackd.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\Diskeeper\DkService.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Logitech Process Monitor (LVPrcSrv) - Logitech Inc. - c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Unknown owner - C:\Program Files\Eset\nod32krn.exe
O23 - Service: RapApp - Internet Security Systems, Inc. - C:\Program Files\ISS\BlackICE\rapapp.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program Files\Spyware Doctor\sdhelp.exe
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
Hi again, we'll continue :)
Sorry for the long delay, I had a really busy day....
You are using DAP which is not technically malware, but it may include malware and allow it into your system. You can find Safer Alternatives (http://www.spywareinfo.com/downloads.php?cat=dlman#dlman). We'll remove it.
You should print these instructions or save these to a text file. Follow these instructions carefully.
Please download AVG Anti-Spyware to your Desktop or to your usual Download Folder.
http://www.ewido.net/en/download/
Install AVG Anti-Spyware by double clicking the installer.
Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked.
On the main screen under Your Computer's security.
Click on Change state next to Resident shield. It should now change to inactive.
Click on Change state next to Automatic updates. It should now change to inactive.
Next to Last Update, click on Update now. (You will need an active internet connection to perform this)
Wait until you see the Update succesfull message.
Right-click the AVG Anti-Spyware Tray Icon and uncheck Start with Windows.
Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
If you are having problems with the updater, you can use this link to manually update ewido.
AVG Anti-Spyware manual updates (http://www.ewido.net/en/download/updates/).
Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update.
Download ATF Cleaner (http://www.atribune.org/ccount/click.php?id=1) by Atribune to your desktop.
Do NOT run yet.
Then, make your hidden files visible:
Go to My Computer
Select the Tools menu and click Folder Options
Click the View tab.
Checkmark the "Display the contents of system folders"
Under the Hidden files and folders select "Show hidden files and folders"
Uncheck "Hide protected operating system files"
Click Apply and then the OK and close My Computer.
==================
Open Control Panel -> Add/Remove programs -> Remove all the of the following programs if found:
Oin
Yazzle by Oin
Purityscan by Oin
Snowballwars by Oin
or anything similar with Oin or Outerinfo in it.
Zolero
Tizzletalk
MediaTickets
Cowabanga
DAP
and any other programs you didn't install or don't recognize - if your not sure please ask first
Download and run this uninstaller:
http://www.outerinfo.com/OiUninstaller.exe
Tutorial for the uninstaller if needed (http://www.outerinfo.com/howto.html)
Run HijackThis, click Do a system scan only, and check the box next to each of these entries if still present. Close all other windows and press Fix checked. If something isn't there, please continue with the next entry in the list.
R3 - Default URLSearchHook is missing
O2 - BHO: DAPHelper Class - {0000CC75-ACF3-4cac-A0A9-DD3868E06852} - C:\Program Files\DAP\DAPBHO.dll
O2 - BHO: (no name) - {274c0420-ebe0-4f1d-b473-edd1aa9b85dd} - C:\Program Files\iVideoCodec\isaddon.dll
O3 - Toolbar: DAP Bar - {62999427-33FC-4baf-9C9C-BCE6BD127F08} - C:\Program Files\DAP\DAPIEBar.dll
O3 - Toolbar: Protection Bar - {1a29a79a-b9c8-44a9-bedf-7fadde3cf33f} - C:\Program Files\iVideoCodec\iesplugin.dll
O4 - HKCU\..\Run: [Oraa] "C:\PROGRA~1\COMMON~1\SMANTE~1\ati2evxx.exe" -vt tzt
O4 - HKCU\..\Run: [Hyqv] C:\WINDOWS\system32\S?mantec\?hkdsk.exe
O8 - Extra context menu item: &Download with &DAP - C:\PROGRA~1\DAP\dapextie.htm
O8 - Extra context menu item: Download &all with DAP - C:\PROGRA~1\DAP\dapextie2.htm
O16 - DPF: {F919FBD3-A96B-4679-AF26-F551439BB5FD} - mk:@MSITStore:C:\DOCUME~1\Ryan\LOCALS~1\Temp\winfix.chm::/SystemDoctor2006FreeInstall.cab
Restart your computer to the safe mode:
Restart your computer
Start tapping the F8 key when the computer restarts.
When the start menu opens, choose Safe mode
Press Enter. The computer then begins to start in Safe mode.
Go to the My Computer and delete the following folders (if present):
C:\Program Files\DAP
Once in Safe Mode, open the SmitfraudFix folder again and double-click smitfraudfix.cmd
Select option #2 - Clean by typing 2 and press "Enter" to delete infected files.
You will be prompted : "Registry cleaning - Do you want to clean the registry ?"; answer "Yes" by typing Y and press "Enter" in order to remove the Desktop background and clean registry keys associated with the infection.
The tool will now check if wininet.dll is infected. You may be prompted to replace the infected file (if found); answer "Yes" by typing Y and press "Enter".
The tool may need to restart your computer to finish the cleaning process; if it doesn't, please restart it into Normal Windows.
A text file will appear onscreen, with results from the cleaning process; please copy/paste the content of that report into your next reply.
The report can also be found at the root of the system drive, usually at C:\rapport.txt
Warning : running option #2 on a non infected computer will remove your Desktop background.
Restart to the safe mode again.
Run ATF Cleaner Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware and run a full scan.
Click on Scanner on the toolbar.
Click on the Settings tab.
Under How to act?
Click on Recommended Action and choose Quarantine from the popup menu.
Under How to scan?
All checkboxes should be ticked.
Under Possibly unwanted software:
All checkboxes should be ticked.
Under Reports:
Select Automatically generate report after every scan and uncheck Only if threats were found.
Under What to scan?
Select Scan every file.
Click on the Scan tab.
Click on Complete System Scan to start the scan process.
Let the program scan the machine.
When the scan has finished, follow the instructions below.
IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button.
Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
At the bottom of the window click on the Apply all Actions button. (3)
http://img509.imageshack.us/img509/4851/scanavgjk2.jpg
When done, click the Save Scan Report button. (4)
Click the Save Report as button.
Save the report to your Desktop.
Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
Reboot in Normal Mode.
================
When you're ready, post the following logs to here:
- AVG's report
- a fresh HijackThis log
- contents of C:\Rapport.txt
SmitFraudFix v2.119
Scan done at 19:00:41.87, 07/11/2006
Run from C:\Documents and Settings\Ryan\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
Fix run in safe mode
»»»»»»»»»»»»»»»»»»»»»»»» Before SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!
SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll
»»»»»»»»»»»»»»»»»»»»»»»» Killing process
»»»»»»»»»»»»»»»»»»»»»»»» Generic Renos Fix
GenericRenosFix by S!Ri
»»»»»»»»»»»»»»»»»»»»»»»» Deleting infected files
»»»»»»»»»»»»»»»»»»»»»»»» Deleting Temp Files
»»»»»»»»»»»»»»»»»»»»»»»» Registry Cleaning
Registry Cleaning done.
»»»»»»»»»»»»»»»»»»»»»»»» After SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!
SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll
»»»»»»»»»»»»»»»»»»»»»»»» End
---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------
+ Created at: 7:34:20 PM 07/11/2006
+ Scan result:
C:\System Volume Information\_restore{11F9E446-EFE0-4E19-AF10-EAF0F9C782C5}\RP291\A0088996.exe -> Adware.Agent : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{11F9E446-EFE0-4E19-AF10-EAF0F9C782C5}\RP304\A0090407.dll -> Adware.PurityScan : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{11F9E446-EFE0-4E19-AF10-EAF0F9C782C5}\RP304\A0090442.dll -> Adware.PurityScan : Cleaned with backup (quarantined).
C:\Documents and Settings\Ryan\Desktop\My Downloads\apps\cell phone\New Folder\FreeMyEmoticonsV7Comm.exe/VVSN.exe -> Adware.SaveNow : Cleaned with backup (quarantined).
C:\Documents and Settings\Ryan\Desktop\My Downloads\apps\cell phone\New Folder\FreeMyEmoticonsV7Romance.exe/VVSN.exe -> Adware.SaveNow : Cleaned with backup (quarantined).
C:\n\System Volume Information\_restore{11F9E446-EFE0-4E19-AF10-EAF0F9C782C5}\RP26\A0001442.exe/VVSN.exe -> Adware.SaveNow : Cleaned with backup (quarantined).
C:\n\System Volume Information\_restore{11F9E446-EFE0-4E19-AF10-EAF0F9C782C5}\RP26\A0001443.exe/VVSN.exe -> Adware.SaveNow : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{11F9E446-EFE0-4E19-AF10-EAF0F9C782C5}\RP304\A0090422.exe -> Downloader.PurityScan.cx : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{11F9E446-EFE0-4E19-AF10-EAF0F9C782C5}\RP291\A0088991.exe -> Downloader.PurityScan.dc : Cleaned with backup (quarantined).
C:\Documents and Settings\Ryan\Desktop\backups\backup-20061107-185647-195.dll -> Downloader.Zlob.aus : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{11F9E446-EFE0-4E19-AF10-EAF0F9C782C5}\RP302\A0090295.dll -> Downloader.Zlob.aus : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{11F9E446-EFE0-4E19-AF10-EAF0F9C782C5}\RP302\A0090296.exe -> Downloader.Zlob.aus : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{11F9E446-EFE0-4E19-AF10-EAF0F9C782C5}\RP302\A0090304.dll -> Downloader.Zlob.aus : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{11F9E446-EFE0-4E19-AF10-EAF0F9C782C5}\RP302\A0090307.exe -> Downloader.Zlob.aus : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{11F9E446-EFE0-4E19-AF10-EAF0F9C782C5}\RP302\A0090320.dll -> Downloader.Zlob.aus : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{11F9E446-EFE0-4E19-AF10-EAF0F9C782C5}\RP302\A0090322.exe -> Downloader.Zlob.aus : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{11F9E446-EFE0-4E19-AF10-EAF0F9C782C5}\RP302\A0090349.dll -> Downloader.Zlob.aus : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{11F9E446-EFE0-4E19-AF10-EAF0F9C782C5}\RP302\A0090350.exe -> Downloader.Zlob.aus : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{11F9E446-EFE0-4E19-AF10-EAF0F9C782C5}\RP303\A0090367.dll -> Downloader.Zlob.aus : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{11F9E446-EFE0-4E19-AF10-EAF0F9C782C5}\RP303\A0090369.exe -> Downloader.Zlob.aus : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{11F9E446-EFE0-4E19-AF10-EAF0F9C782C5}\RP303\A0090381.dll -> Downloader.Zlob.aus : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{11F9E446-EFE0-4E19-AF10-EAF0F9C782C5}\RP303\A0090382.exe -> Downloader.Zlob.aus : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{11F9E446-EFE0-4E19-AF10-EAF0F9C782C5}\RP304\A0090398.dll -> Downloader.Zlob.aus : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{11F9E446-EFE0-4E19-AF10-EAF0F9C782C5}\RP304\A0090400.exe -> Downloader.Zlob.aus : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{11F9E446-EFE0-4E19-AF10-EAF0F9C782C5}\RP304\A0090415.dll -> Downloader.Zlob.aus : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{11F9E446-EFE0-4E19-AF10-EAF0F9C782C5}\RP304\A0090416.exe -> Downloader.Zlob.aus : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{11F9E446-EFE0-4E19-AF10-EAF0F9C782C5}\RP304\A0090445.dll -> Downloader.Zlob.aus : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{11F9E446-EFE0-4E19-AF10-EAF0F9C782C5}\RP304\A0090446.exe -> Downloader.Zlob.aus : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{11F9E446-EFE0-4E19-AF10-EAF0F9C782C5}\RP304\A0090447.dll -> Downloader.Zlob.aus : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{11F9E446-EFE0-4E19-AF10-EAF0F9C782C5}\RP304\A0090448.exe -> Downloader.Zlob.aus : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{11F9E446-EFE0-4E19-AF10-EAF0F9C782C5}\RP304\A0090449.exe -> Downloader.Zlob.aus : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{11F9E446-EFE0-4E19-AF10-EAF0F9C782C5}\RP304\A0090450.exe -> Downloader.Zlob.aus : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{11F9E446-EFE0-4E19-AF10-EAF0F9C782C5}\RP304\A0090452.exe -> Downloader.Zlob.aus : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{11F9E446-EFE0-4E19-AF10-EAF0F9C782C5}\RP304\A0090453.exe -> Downloader.Zlob.aus : Cleaned with backup (quarantined).
::Report end
Logfile of HijackThis v1.99.1
Scan saved at 7:40:26 PM, on 07/11/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\ISS\BlackICE\blackd.exe
C:\Program Files\Executive Software\Diskeeper\DkService.exe
C:\Program Files\Eset\nod32kui.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Eset\nod32krn.exe
C:\Program Files\ISS\BlackICE\blackice.exe
C:\Program Files\Spyware Doctor\sdhelp.exe
C:\Program Files\Active SMART\ASmartCore.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Ryan\Desktop\HijackThis.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {274c0420-ebe0-4f1d-b473-edd1aa9b85dd} - C:\Program Files\iVideoCodec\isaddon.dll (file missing)
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O2 - BHO: FlashFXP Helper for Internet Explorer - {E5A1691B-D188-4419-AD02-90002030B8EE} - C:\PROGRA~1\FlashFXP\IEFlash.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKLM\..\Run: [DiskeeperSystray] "C:\Program Files\Executive Software\Diskeeper\DkIcon.exe"
O4 - HKLM\..\Run: [LogonStudio] "C:\Program Files\WinCustomize\LogonStudio\logonstudio.exe" /RANDOM
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Startup: Active SMART.lnk = C:\Program Files\Active SMART\ASmartCore.exe
O4 - Global Startup: BlackICE PC Protection.lnk = C:\Program Files\ISS\BlackICE\blackice.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by108fd.bay108.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1143522854531
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: BlackICE - Internet Security Systems, Inc. - C:\Program Files\ISS\BlackICE\blackd.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\Diskeeper\DkService.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Logitech Process Monitor (LVPrcSrv) - Logitech Inc. - c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Unknown owner - C:\Program Files\Eset\nod32krn.exe
O23 - Service: RapApp - Internet Security Systems, Inc. - C:\Program Files\ISS\BlackICE\rapapp.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program Files\Spyware Doctor\sdhelp.exe
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
Hi again, it is looking clean now :)
How is the computer running ?
You ran SmitFraudFix more than once, rigth ?
Create a new folder named HijackThis to your desktop. Move Hijackthis.exe into that folder.
Fix the following leftover with HijackThis:
O2 - BHO: (no name) - {274c0420-ebe0-4f1d-b473-edd1aa9b85dd} - C:\Program Files\iVideoCodec\isaddon.dll (file missing)
Reboot and scan again with HijackThis. The entry you just fixed should be gone now. Let me know if it isn't.
Then the first priority is to visit Windows Update (http://windowsupdate.microsoft.com) and get your system updated
-> At first, install Win XP Service Pack 2 Update
-> Reboot and get back to the Windows Update
-> Install all remaining important updates
(NOTE: You'll propably have to reboot and get back to the update several times before all of them are installed)
Now you can clean AVG's Quarantine:
Open AVG Anti-Spyware
Click Infections
Click Quarantine tab
Click Select all
Click Remove finally
Close the program
You can remove the tools we used.
Then you should update your Java to the latest version (5.0 update 9) Start
Control Panel
Add/Remove Programs
Delete the old Java, J2SE Runtime Environment 5.0 Update 6
Then we'll get the latest version of Java -> LINK (https://java.sun.com/javase/downloads/index.jsp)
Scroll down to Java Runtime Environment (JRE) 5.0 Update 9
Download & install it
Now you can make your hidden files hidden again.
Go to My Computer
Select the Tools menu and click Folder Options
Click the View tab.
Checkmark the "Display the contents of system folders"
Under the Hidden files and folders select "Show hidden files and folders"
Check "Hide protected operating system files"
Click Apply and then the OK and close My Computer.
=============
Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
Clear your system restore (http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/mcgill1.mspx)
This will clear the system restore folders from possible malware that was left behind during the cleaning process.
Use ATF Cleaner (http://www.atribune.org/ccount/click.php?id=1)
Download and install ATF Cleaner. Clean your temporary files & folders with it regularly.
Use Ad-Aware (http://www.bleepingcomputer.com/forums/?showtutorial=48)
Download and install Ad-Aware. Update it and scan your computer regularly with it.
Use AVG Anti-Spyware (http://www.ewido.net/en/)
Update it and scan your computer regularly with it.
Use Spybot S&D (http://www.bleepingcomputer.com/forums/?showtutorial=43)
Download and install Spybot S&D. Update it and scan your computer regularly with it.
Install SpywareBlaster (http://www.javacoolsoftware.com/spywareblaster.html)
SpywareBlaster will prevent spyware from being installed.
Install MVPS Hosts file (http://mvps.org/winhelp2002/hosts.htm)
This prevents your computer from connecting to harmful sites.
Use Firefox browser (http://www.mozilla.org)
Firefox is faster, safer and better browser than Internet Explorer.
Keep your systen up-to-date (http://windowsupdate.microsoft.com)
Visit Windows Update regularly.
Keep your antivirus and firewall up-to-date
Scan your computer regularly with your antivirus.
Read this article by TonyKlein (http://castlecops.com/postlite7736-.html)
So how did I get infected in the first place?
Stand Up and Be Counted ! (http://www.malwarecomplaints.info/index.php)
The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.
Stay clean and be safe ;)
Thank you Mr_JAk3.
stevenh, as the problem appears to be resolved this topic has been archived.
If you need it re-opened please send me or your helper a private message (pm) and provide a link to the thread; this applies only to the original topic starter.