problems downloading

[jschlik]

I have downloaded spybot in the past, I really like having it on my PC. I had to reinstall windows XP a few weeks ago, and I want to get spybot back on my PC. For some reason I am unable to download it again. I also have norton anti virus... does this have something to do with the problem?
Any help would be great.

[spybotsandra]

Hello,

If you run Norton and Spybot that won't work.

Please have a look at the link on our homepage:
http://www.safer-networking.org/en/news/2006-09-29.html

Best regards
Sandra
Team Spybot

[md usa spybot fan]

jschlik:

When installing certain Norton products while Spybot-S&D is install there is a message issued during the Norton installation indicating that Norton and Spybot-S&D are incompatible and that Spybot-S&D should be uninstalled. However, as far as I know there is no actual incompatibility between them and I have never heard that Norton Anti-virus prevents the downloading or installation of Spybot-S&D.

Are you downloading from one of four (4) official mirror selection sites listed here?
Mirror selection - Download Spybot-S&D
http://www.safer-networking.org/en/mirrors/index.html
Are you getting any messages during the download indicating why the download is failing?

[jschlik]

the error message that appears is " error sending request, the server name or address could not be resolved' and yes i did try downloading it from one of the places you had mentioned.

[spybotsandra]

Hello,

It seems to be that you are probably infected with some sort of malware that prevents this download.

Please download HijackThis: http://www.downloads.subratam.org/hijackthis.zip
Double click HijackThis.exe.
Just start the program.
Hit Scan.
When the scan is finished, the "Scan" button will change into a "Save Log" button.
Please mail that log with the subject "SPYBOT ATTACKED to our detectives at detections(at)spybot.info.

Best regards
Sandra
Team Spybot