Jagdoran

[jagdoran]

Started updating three hours ago. It finished three updates and is hung up on "Trojans" Am unable to log off or shut down.Completion bar is filled in but it keeps downloading Please help, Jagdoran

[spybotsandra]

Hello,
Spybot-S&D can freeze up if the servers are reacting very slowly.

This often happens the day new updates are released, when too many people try to download them at the same time.
But Spybot-S&D isn't really freezed up, it's just delayed.
There are a few solutions for this problem:
1. Wait a minute, it should be active again.
2. Select a different download location (After "Search for updates", you can select another mirror in the toolbar. Therefore click the small arrow next to UniDo (Europe) / SpybotSD.de (Europe))
This will do in most cases. The UniDO mirror, which is set as default, is making some problems these days due to heavy traffic. The EON server does pretty good, so try this one.

Please try again later.

Our next release of Spybot-S&D will avoid hanging in this situation and display a status dialogue during the waiting period. We're also working on adding more download mirrors and on avoiding hangs due to attacks from the outside.

Information about updating is also available in our How-To section (including a screenshot):
http://www.safer-networking.org/en/howto/update.html
Take a look at point 5 of this description that shows you how to select a different download
location.

You can still use the manual updater. Download the current one and install it, and you'll be up-to-date.

Here are the direct-update-links where you can reach everytime the latest update:

http://www.safer-networking.org/files/spybotsd_includes.exe
http://www.safer-networking.org/files/spybotsd_advcheck.exe
http://www.safer-networking.org/files/spybotsd_mainapp.exe
http://spybot.eon.net.au/files/spybotsd_tools.exe

(Notice: if the Info page does not show the correct update date after installing the updates with the manual updater, please ignore that - it will be fixed in the next release.
That is also the reason why the updates are going to be found again, if you search for them).

Best regards
Sandra
Team Spybot