View Full Version : Can't get Spybo to update - won't connect to server
donnabailey77
2006-12-17, 00:22
I have used Spybot S & D for a number of years now and I have always updated regularly - no worries. Now all of a sudden it won't do it anymore. It keep saying error retrieving file Socket error #10060 Connection timed out. It is not making any connection with the server. It looks like something is blocking it on my computer but I don't know what. The only firewall I have on my computer is Windows and I have added the Spybot program to the exceptions list. Didn't work. Then I turned off the firewall. Didn't work. Thing is - in the security centre in control panel it says "at least one of the firewalls installed on this computer is enabled" but I disabled Windows firewall and I don't have any others. What is going wrong??? How do I fix this??? Please can anyone help!?!?!?
Thanks in advance,
Donna
Please see this post here,and see if anything helps.
http://forums.spybot.info/showthread.php?t=9111
Thing is - in the security centre in control panel it says "at least one of the firewalls installed on this computer is enabled" but I disabled Windows firewall and I don't have any others.
Did you have another firewall installed before you started using Windows firewall,that you've since uninstalled?
donnabailey77
2006-12-17, 23:29
No I've never had any other firewalls on this computer since I got it (about 6 months ago).
donnabailey77
2006-12-17, 23:34
I just went and checked following the instructions and I am not working behind a proxy either.
Thing is - in the security centre in control panel it says "at least one of the firewalls installed on this computer is enabled" but I disabled Windows firewall and I don't have any others.
Ok,I'd been having a problem (somewhat,but not quite) similar to that,because of a firewall I used to have installed,so I thought I'd ask.
There is a manual update available on this page(it's for 2006-12-15):
http://www.spybot.info/en/download/index.html
You could update that way,until you are able to get this resolved.(and you'd want to re-enable your firewall whenever you're not trying to troubleshoot the update problem.)
How long have you been getting the 'Socket error #10060 Connection timed out' error when you try to update?
tonroque
2006-12-18, 22:13
...been using the software for a long time too and just now when I downloaded and installed ver 1.4 anfter uninstalling the previous version that i started getting this error.
tonroque
2006-12-18, 22:20
...sorry my error was 10061 and from the Miccosoft page the description was:
WSAECONNREFUSED
10061
Connection refused.
No connection could be made because the target computer actively refused it. This usually results from trying to connect to a service that is inactive on the foreign host—that is, one with no server application running.
donnabailey77
2006-12-18, 23:28
Turns out I was behind a hidden firewall on my router.:ninja: Even though I had followed the instructions from D Link Support to turn off the firewall... Also, don't know how it all of a sudden started happening when I hadn't touched the router's settings since I started with it 6 mths ago.
I found this post online:
http://forums.relicnews.com/showthread.php?t=113920
and followed it. I have a different router so it was not exactly the same and I had to go looking. I also didn't have to do the ports thing either. But the controls in the IP address I found doing this had heaps more things that the 10.1.1.1 page I had been using. I found 3 places to disable firewall and also enabled my IP address in the DMZ.
Hope this might help someone out there...
Good luck!
tonroque.There's a post here about socket error 10061.Have a look,and see if anything helps:
http://forums.spybot.info/showthread.php?t=1152
(Glad you got it fixed,donnabailey77.) :)
There's a little bit about Windows XP firewall in this post:
http://forums.spybot.info/showpost.php?p=57625&postcount=14
Also,I know next to nothing about this,but you might want to have a look here:
http://techtool.dlink.hu/dir635/Help_Advanced.html#Firewall
No XP, no router here - whatever happened to the MS error-code link (fwiw:-/)? Yes, v1.3 _was_ somewhat more-or-less dependable with its internal updater (until it *wasn't*..) and then in the shift to v1.4 the internal updater is not so available due to various errors, etc.
Currently I'm having (usually) #10057 and (once) #11001 after a *clean* re-install of v1.4
This with the firewall preconfigged to allow SSD1.4 access both in/out on UDP and TCP - have no idea of why the internal updater no longer works properly as it more-or-less did in v1.3 - more of a convenience issue as the manual updates from:
http://www.spybot.info/en/download/index.html
seem to work okay (good thing they're /only/ once-a-week or so), but it'd be nice to get the 'new' version fully-functional ;)