leftseat
2006-12-21, 21:17
I am a computer novice trying to keep my computer free of spyware. I read some reviews and d/l Spybot. It locks up my computer as it scans. It locks up and different spots in the scan. I am running and older computer with Windows XP Pro. I have AVG virus program and it also locks up the computer.
I would be grateful for any help.
Thanks
spybotsandra
2006-12-22, 10:42
Hello,
In case you are using a dated version of Spybot-S&D, as a first solution, please download the latest version Spybot - Search & Destroy 1.4. This should fix the problem. You will find links to several download locations for this new version on our web site:
http://www.safer-networking.org/en/mirrors/index.html
Please search for new updates after installing Spybot S&D 1.4.
If this doesn't help please delete the contents of your Windows temp folder and try it again: For that purpose, please run Spybot-S&D and switch to "Advanced mode" via the menu bar item "Mode". Now select "Tools" --> "Secure Shredder" from the navigation bar on the left. There select "Add files from temp folder" from the drop down menu on the top (hit the small arrow next to templates). Then "Chop it away!"
You can also try the following:
- select "Settings" --> "Settings" in the navigation bar on the left and untick the checkbox in front of "display confirmation dialogs"
- exit Spybot-S&D so the settings are saved
- run Spybot-S&D and "Check for problems" again
Expect it to run slowly, it appears to hang. Please be patient - it should clear with the problems fixed.
If it still doesn't work please select "Settings" --> "Settings" from the toolbar on the left. In the section "Main settings" please untick the checkbox in front of "Create system restore point when fixing spyware/usage tracks".
Best regards
Sandra
Team Spybot