TrojanC-05 Continual Crash Poweroff
Hello:
Unfortunately I didn’t see this forum until I’d already tried many ‘fixes’ but I hope you can help.
My laptop continually powers off unless running in safemode.
I began having a problem around 3-12-13 or 3-13-12.
All programs were slow. Shortcuts didn’t work. Anything took forever or would hang.
Don’t know what I had done to cause this. Somewhere during that time I updated the firmware for the netgear wireless router. Unfortunately, I updated this firmware on wireless network before realizing I wasn’t supposed to do that.
I Ran Spybot Search Destroy and it found the TrojanC-05. I selected “Fix Problem”. Seemed to be okay but it must have reinstalled itself. I repeated this.
My laptop worked for a couple hours and then the power cut off.
Now I can only work in safemode. Kaspersky Pure didn’t catch this and it won’t even run in safemode.
My laptop continually powers off when I try to start in anything but safemode. I have tried “Last known Good Configuration”, I have tried CHKDSK and FSUTIL repair. During System Restore, the laptop cut off again so I now do not have any good restore points.
Unfortunately, I downloaded RegCure and it “fixed” 400+ problems and when I called the 888# they said I had over 4000 issues that had been on my laptop since the harddrive was replaced in June/July 2011. However I did not have any issues until a few days ago. I have, I hope, uninstalled this program.
I also ran Malware Bytes which found nothing.
I also today reinstalled and ran Everest Ultimate Edition and it did not identify the battery, even though my desktop shows the battery at 100%.
Since I can only keep the laptop powered on while in safemode, the Kaspersky is not running.
I have also unchecked the ‘resident’ box on the advanced mode of Spybot.
I have already downloaded and ran the ERUNT program.
I have run HiJackThis but am only attaching the two files you requested to start.
Thank You for your assistance.
Attachment 9294
Attachment 9295
DDS (Ver_2011-08-26.01) - NTFSAMD64 NETWORK
Internet Explorer: 7.0.6002.18005 BrowserJavaVersion: 1.6.0_29
Run by Alicia at 21:35:14 on 2012-03-15
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3963.3077 [GMT -4:00]
.
AV: Kaspersky PURE *Enabled/Updated* {56547CC9-C9B2-849D-8FEF-A496150D6A06}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Kaspersky PURE *Enabled/Updated* {ED359D2D-EF88-8B13-B55F-9FE46E8A20BB}
FW: Kaspersky PURE *Enabled* {6E6FFDEC-83DD-85C5-A4B0-0DA3EBDE2D7D}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\Explorer.EXE
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files (x86)\IncrediMail\Bin\IncMail.exe
C:\Program Files (x86)\IncrediMail\Bin\ImApp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\SysWOW64\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.rr.com/
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: IncrediMail MediaBar 2 Toolbar: {d40b90b4-d3b1-4d6b-a5d7-dc041c1b76c0} - C:\Program Files (x86)\IncrediMail_MediaBar_2\prxtbIncr.dll
mURLSearchHooks: IncrediMail MediaBar 2 Toolbar: {d40b90b4-d3b1-4d6b-a5d7-dc041c1b76c0} - C:\Program Files (x86)\IncrediMail_MediaBar_2\prxtbIncr.dll
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
BHO: IEVkbdBHO Class: {59273ab4-e7d3-40f9-a1a8-6fa9cca1862c} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE\ievkbd.dll
BHO: {9F3209E2-334B-41E9-B09C-703F398742E7} - No File
BHO: IncrediMail MediaBar 2 Toolbar: {d40b90b4-d3b1-4d6b-a5d7-dc041c1b76c0} - C:\Program Files (x86)\IncrediMail_MediaBar_2\prxtbIncr.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: FilterBHO Class: {e33cf602-d945-461a-83f0-819f76a199f8} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE\klwtbbho.dll
BHO: TMIEGBHO Class: {f1ad4a42-ba52-47bc-89df-3f68f24c017f} - C:\Program Files (x86)\Trend Micro\Browser Guard\TMAMS.dll
TB: IncrediMail MediaBar 2 Toolbar: {d40b90b4-d3b1-4d6b-a5d7-dc041c1b76c0} - C:\Program Files (x86)\IncrediMail_MediaBar_2\prxtbIncr.dll
TB: TMBGBAR TOOLBAR: {c8137a8d-415d-450c-a1b1-d0c519d45296} - C:\Program Files (x86)\Trend Micro\Browser Guard\tmieg.dll
mRun: [AVP] "C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE\avp.exe"
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: &Add animation to IncrediMail Style Box - C:\Program Files (x86)\IncrediMail\bin\resources\WebMenuImg.htm
IE: Add to Anti-Banner - C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE\ie_banner_deny.htm
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
IE: {4248FE82-7FCB-46AC-B270-339F08212110} - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE\klwtbbho.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
IE: {CCF151D8-D089-449F-A5A4-D9909053F20F} - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE\klwtbbho.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{0FD623B8-6E10-4691-BBF5-6B880E1B5D27} : DhcpNameServer = 192.168.2.1
TCP: Interfaces\{DFEA21E9-D44E-4173-AEA8-3F2DC743771F} : DhcpNameServer = 192.168.1.1
AppInit_DLLs: C:\PROGRA~2\KASPER~1\KASPER~1\mzvkbd3.dll,C:\PROGRA~2\KASPER~1\KASPER~1\sbhook.dll
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
BHO-X64: IEVkbdBHO Class: {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE\ievkbd.dll
BHO-X64: IEVkbdBHO - No File
BHO-X64: {9F3209E2-334B-41E9-B09C-703F398742E7} - No File
BHO-X64: IEGBH0 - No File
BHO-X64: IncrediMail MediaBar 2 Toolbar: {d40b90b4-d3b1-4d6b-a5d7-dc041c1b76c0} - C:\Program Files (x86)\IncrediMail_MediaBar_2\prxtbIncr.dll
BHO-X64: IncrediMail MediaBar 2 - No File
BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO-X64: FilterBHO Class: {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE\klwtbbho.dll
BHO-X64: link filter bho - No File
BHO-X64: TMIEGBHO Class: {F1AD4A42-BA52-47BC-89DF-3F68F24C017F} - C:\Program Files (x86)\Trend Micro\Browser Guard\TMAMS.dll
BHO-X64: TMIEGBHO - No File
TB-X64: IncrediMail MediaBar 2 Toolbar: {d40b90b4-d3b1-4d6b-a5d7-dc041c1b76c0} - C:\Program Files (x86)\IncrediMail_MediaBar_2\prxtbIncr.dll
TB-X64: TMBGBAR TOOLBAR: {C8137A8D-415D-450C-A1B1-D0C519D45296} - C:\Program Files (x86)\Trend Micro\Browser Guard\tmieg.dll
mRun-x64: [AVP] "C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE\avp.exe"
AppInit_DLLs-X64: C:\PROGRA~2\KASPER~1\KASPER~1\mzvkbd3.dll,C:\PROGRA~2\KASPER~1\KASPER~1\sbhook.dll
Hosts: 127.0.0.1 www.spywareinfo.com
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Alicia\AppData\Roaming\Mozilla\Firefox\Profiles\cecfzcl8.default\
FF - prefs.js: browser.search.selectedEngine - Live Search
FF - prefs.js: browser.startup.homepage - www.rr.com
FF - prefs.js: network.proxy.type - 4
FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.99\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
.
============= SERVICES / DRIVERS ===============
.
R0 CSCrySec;InfoWatch Encrypt Sector Library driver;C:\Windows\system32\DRIVERS\CSCrySec.sys --> C:\Windows\system32\DRIVERS\CSCrySec.sys [?]
R0 KLBG;Kaspersky Lab Boot Guard Driver;C:\Windows\system32\DRIVERS\klbg.sys --> C:\Windows\system32\DRIVERS\klbg.sys [?]
R1 KLIM6;Kaspersky Anti-Virus NDIS 6 Filter;C:\Windows\system32\DRIVERS\klim6.sys --> C:\Windows\system32\DRIVERS\klim6.sys [?]
R3 NETw5v64;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\system32\DRIVERS\NETw5v64.sys --> C:\Windows\system32\DRIVERS\NETw5v64.sys [?]
S1 CSVirtualDiskDrv;InfoWatch Virtual Disk driver;C:\Windows\system32\DRIVERS\CSVirtualDiskDrv.sys --> C:\Windows\system32\DRIVERS\CSVirtualDiskDrv.sys [?]
S2 AdobeARMservice;Adobe Acrobat Update Service;C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe [2012-1-3 63928]
S2 AVP;Kaspersky PURE;C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE\avp.exe [2010-10-1 348760]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 CSObjectsSrv;CryptoStorage control service;C:\Program Files (x86)\Common Files\InfoWatch\CryptoStorage\ProtectedObjectsSrv.exe [2009-12-21 743992]
S2 FontCache;Windows Font Cache Service;C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2011-7-25 136176]
S2 RUBotSrv;Trend Micro RUBotted Service;C:\Program Files (x86)\Trend Micro\RUBotted\RUBotSrv.exe [2011-11-25 439632]
S2 SBSDWSCService;SBSD Security Center Service;C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe [2011-6-22 1153368]
S3 BrSerIb;Brother Serial Interface Driver(WDM);C:\Windows\system32\DRIVERS\BrSerIb.sys --> C:\Windows\system32\DRIVERS\BrSerIb.sys [?]
S3 BrUsbSIb;Brother Serial USB Driver(WDM);C:\Windows\system32\DRIVERS\BrUsbSIb.sys --> C:\Windows\system32\DRIVERS\BrUsbSIb.sys [?]
S3 BrYNSvc;BrYNSvc;C:\Program Files (x86)\Browny02\BrYNSvc.exe [2011-7-20 245760]
S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2011-7-25 136176]
S3 hitmanpro35;Hitman Pro 3.5 Support Driver;\??\C:\Windows\system32\drivers\hitmanpro36.sys --> C:\Windows\system32\drivers\hitmanpro36.sys [?]
S3 klmouflt;Kaspersky Lab KLMOUFLT;C:\Windows\system32\DRIVERS\klmouflt.sys --> C:\Windows\system32\DRIVERS\klmouflt.sys [?]
S3 PerfHost;Performance Counter DLL Host;C:\Windows\SysWOW64\perfhost.exe [2008-1-20 19968]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\system32\Drivers\RtsUStor.sys --> C:\Windows\system32\Drivers\RtsUStor.sys [?]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\system32\Drivers\usbaapl64.sys --> C:\Windows\system32\Drivers\usbaapl64.sys [?]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-3-18 1020768]
S4 clr_optimization_v2.0.50727_64;Microsoft .NET Framework NGEN v2.0.50727_X64;C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorsvw.exe [2011-9-17 89920]
.
=============== Created Last 30 ================
.
2012-03-16 00:04:54 -------- d-----w- C:\Windows\System32\wbem\Logs
2012-03-15 22:20:37 -------- d-----w- C:\Users\Alicia\AppData\Local\LogMeIn Rescue Applet
2012-03-15 22:00:26 -------- d-----w- C:\Users\Alicia\AppData\Roaming\ParetoLogic
2012-03-15 22:00:26 -------- d-----w- C:\Users\Alicia\AppData\Roaming\DriverCure
2012-03-15 22:00:19 -------- d-----w- C:\ProgramData\ParetoLogic
2012-03-15 21:49:19 -------- d-----w- C:\Users\Alicia\AppData\Local\ElevatedDiagnostics
2012-03-15 21:35:14 -------- d-----w- C:\ProgramData\SecTaskMan
2012-03-15 21:35:10 -------- d-----w- C:\Program Files (x86)\Security Task Manager
2012-03-15 21:24:15 -------- d-----w- C:\Program Files (x86)\Lavalys
2012-03-15 17:51:27 8643640 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{021FF130-6110-42C7-9D4A-0085D3C20119}\mpengine.dll
2012-03-15 00:55:32 708096 ----a-w- C:\Windows\System32\rdpencom.dll
2012-03-15 00:55:32 613376 ----a-w- C:\Windows\SysWow64\rdpencom.dll
2012-03-15 00:55:32 209920 ----a-w- C:\Windows\System32\drivers\rdpwd.sys
2012-03-14 21:18:51 12872 ----a-w- C:\Windows\System32\bootdelete.exe
2012-03-14 21:12:57 27424 ----a-w- C:\Windows\System32\drivers\hitmanpro36.sys
2012-03-14 21:11:34 -------- d-----w- C:\Program Files\HitmanPro
2012-03-14 21:11:30 -------- d-----w- C:\ProgramData\HitmanPro
2012-03-12 19:46:15 29696 ----a-w- C:\Windows\System32\drivers\tunnel.sys
2012-03-12 19:46:15 225280 ----a-w- C:\Windows\System32\iphlpsvc.dll
2012-02-25 01:53:24 -------- d-----w- C:\Windows\Twain32
2012-02-24 20:33:37 -------- d-----w- C:\Program Files (x86)\SpywareBlaster
2012-02-24 19:19:03 -------- d-----w- C:\Program Files (x86)\ESET
2012-02-21 00:27:38 53248 ----a-r- C:\Users\Alicia\AppData\Roaming\Microsoft\Installer\{7196E6BD-4B65-43F9-9D30-73A8E58D0E84}\ARPPRODUCTICON.exe
2012-02-21 00:26:33 -------- d-----w- C:\Users\Alicia\AppData\Roaming\Avery
.
==================== Find3M ====================
.
2012-02-23 14:18:36 279656 ------w- C:\Windows\System32\MpSigStub.exe
2012-02-14 16:49:43 327680 ----a-w- C:\Windows\System32\d3d10_1core.dll
2012-02-14 16:49:43 196096 ----a-w- C:\Windows\System32\d3d10_1.dll
2012-02-14 15:45:30 219648 ----a-w- C:\Windows\SysWow64\d3d10_1core.dll
2012-02-14 15:45:30 160768 ----a-w- C:\Windows\SysWow64\d3d10_1.dll
2012-02-13 14:38:31 2002944 ----a-w- C:\Windows\System32\d3d10warp.dll
2012-02-13 14:12:08 1172480 ----a-w- C:\Windows\SysWow64\d3d10warp.dll
2012-02-13 14:06:48 834048 ----a-w- C:\Windows\System32\d2d1.dll
2012-02-13 14:03:11 1555968 ----a-w- C:\Windows\System32\DWrite.dll
2012-02-13 13:47:57 683008 ----a-w- C:\Windows\SysWow64\d2d1.dll
2012-02-13 13:44:40 1068544 ----a-w- C:\Windows\SysWow64\DWrite.dll
2012-02-02 15:34:25 2765824 ----a-w- C:\Windows\System32\win32k.sys
2012-01-03 14:25:21 404992 ----a-w- C:\Windows\System32\drivers\afd.sys
.
============= FINISH: 21:35:35.99 ===============
Thank You and I'm working on your suggestions.
Thanks. I just saw your reply. Am downloading recommended items now and will reply with post as soon as they're done.
And No, the laptop does not ever powerout when in safe mode.
Cannot uninstall in safe mode either
Also, the WIndows Installer Service is not available in safe mode either. So even if I wanted to uninstall or modify Kaspersky Pure, IDK how I would be able to do that.