unexpected error encountered computer must restart msg
A couple of days ago I booted up my computer and attempted to launch my browser (I use Google Chrome) and my screen turned blue with a quick msg that said something like unexpected error computer must restart and something about sending an error report? My computer screen went black pretty quickly but did not power down completely. The green lights on the tower were still on. I had to manually turn it off by pressing the power button. I waited for several minutes before turning it back on. It powered on but the screen was black. I turned it off again, unplugged everything (I'm not sure why I did it) plugged everything back in and powered it back on and it froze at the first screen (which is the Dell Bios screen) I left it for a long time (20 minutes or more) and it never progressed. Later I turned my computer on and it booted up as usual and I was able to use it until I was done. I ran Spybot and fixed what was found. The next day it wouldn't power up properly again. I had to repeat it three or four times to get it to fully boot up. I don't know if it's a hardware or software problem. I thought I would check with the experts at Safer-Networking to find out if this was happening to anyone else and could be fixed.
I'm using Windows 10.
I appreciate any assistance you can provide.
Thanks, Tonia
JRT and Malwarebytes reports
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.7 (07.03.2016)
Operating System: Windows 10 Home x86
Ran by Owner (Administrator) on Fri 09/02/2016 at 18:32:17.06
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
File System: 4
Successfully deleted: C:\ProgramData\1472780618.bdinstall.bin (File)
Successfully deleted: C:\WINDOWS\prefetch\ANTIVIRUS_FREE_EDITION.EXE-CF8E86A0.pf (File)
Successfully deleted: C:\WINDOWS\prefetch\ANTIVIRUS_FREE_EDITION_X86.EX-3D4526B1.pf (File)
Successfully deleted: C:\WINDOWS\prefetch\DRIVERCTRL.EXE-22B7B922.pf (File)
Registry: 1
Successfully deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Run\\GoogleChromeAutoLaunch_721577D41E77D440C916E2687EBA0267 (Registry Value)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 09/02/2016 at 18:35:08.70
End of JRT log
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Malwarebytes' Report:
Malwarebytes Anti-Malware
www.malwarebytes.org
Scan Date: 9/2/2016
Scan Time: 6:52 PM
Logfile:
Administrator: Yes
Version: 2.2.1.1043
Malware Database: v2016.09.02.10
Rootkit Database: v2016.08.15.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
OS: Windows 10
CPU: x86
File System: NTFS
User: Owner
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 313824
Time Elapsed: 32 min, 23 sec
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
Processes: 0
(No malicious items detected)
Modules: 0
(No malicious items detected)
Registry Keys: 2
PUP.Optional.MySearchDial, HKU\S-1-5-21-4030092792-1861841708-2368464224-1000\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}, Quarantined, [64fefe6f623870c67ca18a086d95ee12],
PUP.Optional.MySearchDial, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}, Quarantined, [64fefe6f623870c67ca18a086d95ee12],
Registry Values: 1
PUP.Optional.MySearchDial, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY|AppPath, C:\Program Files\Mysearchdial\1.8.29.0\, Quarantined, [3f23f9743c5ebe78769a733aeb1843bd]
Registry Data: 0
(No malicious items detected)
Folders: 0
(No malicious items detected)
Files: 0
(No malicious items detected)
Physical Sectors: 0
(No malicious items detected)
(end)
Computer froze up during FRST64 scan
That's all I have on the log. My computer froze during the scan and I had to restart it. I will run it again and post the fix log again. I will also run the FRST and post those logs shortly.
Thanks