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Please go to Kaspersky Online Virus Scanner © Kaspersky Lab to perform an online antivirus scan.
- Read the "Advantages - Requirements and Limitations" then press... the ACCEPT...button.
The latest program and definition files will be downloaded. It takes time, please be patient, let it finish. - Once the files have been downloaded, click on the SETTINGS...button.
In the scan settings make sure the following are selected:- Detect malicious programs of the following categories:
Viruses, Worms, Trojan Horses, Rootkits
Spyware, Adware, Dialers and other potentially dangerous programs - Scan compound files (doesn't apply to the File scan area):
Archives
Mail databases
By default the above items should already be checked. - Click the SAVE...button, if you made any changes.
- Now under the Scan section on the left:
The program will start scanning your system. This takes a while, be patient... let it run.
Once the scan is complete it will display if your system has been infected. - Save the scan results as a Text file ... save it to your desktop.
- Copy and paste the saved scan results file in your next reply.
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Hi Shaba,
I couldn't do the scan. I've tried a few times but an error message always pops up. The message says : anti-virus database was updated after license expiry. I'm not sure what else I can do...
Please advise...
Thank you!
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With which browser you tried to run scan?
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Internet Explorer and Mozilla Firefox
Both gave the same error message.
thank you.
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Then let's try this:
Please download Malwarebytes' Anti-Malware to your desktop.
- Double-click mbam-setup.exe and follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select Perform full scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is checked, and click Remove Selected.
- When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be found here: C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
- Please post contents of that file in your next reply.
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The scan was successful this time, I think. Below are the logs.
Looking forward for further steps. Thank you
Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org
Database version: 6502
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702
5/4/2011 5:15:56 PM
mbam-log-2011-05-04 (17-15-56).txt
Scan type: Full scan (C:\|D:\|)
Objects scanned: 304176
Time elapsed: 45 minute(s), 57 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
c:\documents and settings\Acer\local settings\application data\Nokia\nokia ovi player\20110330.log (Extension.Mismatch) -> Quarantined and deleted successfully.
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Good :)
Do you have any issues left?
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Hello again!
Looks good so far...any way to make sure its fully ok?
one thing I have noticed...avast does not appear to start upon start up. I have to open it myself. Do you think it is affected by the earlier scans?
I'll monitor it for now. Thank you for all your help!
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Glad to hear :)
I think in that case it is worth trying to uninstall and reinstall it.
Let me know if it helped.
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Hello again!
I've reinstalled avast, and it seems to be working fine now. Anything else I need to do, in regards to the malware problem?
Thank you =)