Manual Removal Guide for Tencent

The following instructions have been created to help you to get rid of "Tencent" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.

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Threat Details:

Categories:

• pups

Description:

Application is installed without user consent. Includes .exe files, autorun entries, registry entries and a BHO.

Supposed Functionality:

Tencent is a company producing some IM products such as QQ.

Privacy Statement:

[...]We will ask you when we need information that personally identifies you ("Personal Information") or allows us to contact you. Generally, this information is requested when you are registering QQ or other on-line services. Personal Information collected by Tencent often is limited to your name, sex, age, birthday, ID number, address, educational level, information of your employer company, profession and your hobbies etc.[...]
Please note that Tencent allows other companies that are presenting advertisements or researching users' response to advertisements on some of our pages to set and access their cookies on your computer.
Advertisers' and researchers' use of cookies is subject to their own privacy policies, not Tencent's privacy statement. [...]

Removal Instructions:

Autorun:

Please use Spybot-S&D, RunAlyzer or msconfig.exe to remove the following autorun entries.

• Entries named "stup.exe" and pointing to "<$PROGRAMFILES>\TENCENT\Adplus\stup.exe".

Files:

Please use Windows Explorer or another file manager of your choice to locate and delete these files.

• The file at "<$PROGRAMFILES>\TENCENT\Adplus\Adplus.dll".
• The file at "<$PROGRAMFILES>\TENCENT\Adplus\Adplus1.dll".
• The file at "<$PROGRAMFILES>\TENCENT\Adplus\scrax.dll".
• The file at "<$PROGRAMFILES>\TENCENT\Adplus\SSAddr.dll".
• The file at "<$PROGRAMFILES>\TENCENT\Adplus\SSAddr1.dll".
• The file at "<$PROGRAMFILES>\TENCENT\Adplus\stdtbh.dat".
• The file at "<$PROGRAMFILES>\TENCENT\Adplus\stup.exe".

Make sure you set your file manager to display hidden and system files. If Tencent uses rootkit technologies, use our RootAlyzer or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!

Folders:

Please use Windows Explorer or another file manager of your choice to locate and delete these folders.

• The directory at "<$PROGRAMFILES>\TENCENT\Adplus".

Make sure you set your file manager to display hidden and system files. If Tencent uses rootkit technologies, use our RootAlyzer or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!

Registry:

You can use regedit.exe (included in Windows) to locate and delete these registry entries.

• Delete the registry key "TBH" at "HKEY_CURRENT_USER\Software\Tencent\".
• Delete the registry key "{0C7C23EF-A848-485B-873C-0ED954731014}" at "HKEY_CLASSES_ROOT\CLSID\".
• Delete the registry key "{90B1ECB2-FC3B-49AE-A6BD-F5F11BF5C4AD}" at "HKEY_CLASSES_ROOT\CLSID\".
• Delete the registry key "{DB8B2393-7A6C-4C76-88CE-6B1F6FF6FFE9}" at "HKEY_CLASSES_ROOT\CLSID\".
• Delete the registry key "TBH" at "HKEY_LOCAL_MACHINE\SOFTWARE\Tencent\".
• Delete the registry key "{0C7C23EF-A848-485B-873C-0ED954731014}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\".
• A key in HKEY_CLASSES_ROOT\ named "TCtrl.TWeb", plus associated values.
• Delete the registry key "{B1A7C2CF-BF40-4597-8142-7615D74D0CC3}" at "HKEY_CLASSES_ROOT\TypeLib\".

If Tencent uses rootkit technologies, use our RegAlyzer, RootAlyzer or our Total Commander anti-rootkit plugins.

Final Words:

If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,

1. Please read these instructions before requesting assistance,
2. Then start your own thread in the Malware Removal Forum where a volunteer analyst will advise you as soon as available.