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I choose to do a full scan and it did malware scan just fine but when it switched to virus scan it gets stuck at 5% and says estimated time left 1590 minutes. I waited thirty minutes and still at 5% I am sending a ticket as well, but whoever is responsible for answering them takes their sweet time.
It is interesting to see others having problems with Tech Support. I have both an outstanding Ticket and a Failed Spotbot software package since 01-08-2018. I have no Live Protection and that is not a good thing. Everything else I tested works fine. I have purchased the Professional version of Spotbot. I would like my money back after all this time but SpyBot will just not return a response. A forum monitor intervened on my behalf and Tech Support simply said they are having email problems, they acknowledge the bug, and said wait. That response only came through the ticket response process because of a forum monitor intervening to help out. That was a week ago.
It is my suspicion that SpyBot has lost a key player or players in their organization and no longer have the capability to support their product. It looks like their way of handling this problem is to ignore it and hope people will just go away. This is not a good business model and they should be suspending sales until they can get back on track. However it looks like money rules and that is the end of the story.