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While fighting with could.7.ep. yesterday, I managed to stop the cloud.7.ep. from self replication. I then run S&D and a pop-up says that "users.e0517.jpert.application data.local.safernetworkinglimited.kbtmcckc.dll" can not be found. I assume this is needed for S&D. What would be the best method to correct this?
Im not sure but i dont think this sounds like a real Spybot-File which belongs to the Software.
Did you try to reinstall Spybot?
yes I did uninstall and the downloaded again. When I restarted I got the same pop-up.
Hello jpert,
By which method did you stop it? :)Quote:
Originally Posted by jpert
Are you copying and pasting this, kbtmcckc.dll or typing from memory? Which version of Spybot-S&D do you have?Quote:
Originally Posted by jpert
Please list all security programs installed and which one flagged cloud.7.ep.
Best regards.
The original problem was a warning from Norton that a high risk "suspicious.cloud.7.EP." had been removed. The window would immediately come back up and be removed by Norton and start again. I Googled "suspious Cloud.7.EP" and found several opinions that might help. One of these referenced safernetworking.kbtmcckc.dll.I started looking through my program files and found the kbtmccke.dll file shown as "users.eo517jert.appdata.local.safernetworkinglimited.kbtmcckc.dll" and deleted. the "Cloud.7" popup quit but I now get a pop up "RegSvr32" in the header then a big red X then "The module C:\Users\e0517jpert\AppData\Local\safer Networking Limited\kbtmcckc.dll" failed to load' Make sure the binary is stored at the specified path or debug it to check for problems with the binary or dependent .Dll files. The specified module could not be found." I am not sure why I should have problems with my binary but it happens.
Hello jpert,
I suspected Norton was your anti virus program, please see: http://community.norton.com/t5/Norto...it/td-p/966275Quote:
Originally Posted by jpert
Did you use the Norton Power Eraser?
http://community.norton.com/t5/Norto.../966275/page/2Quote:
Here is a link to the Tutorial for the Norton Power Eraser whichi includes the download link. Please read the cautionin regards to it being an aggressive cleaner.
Best regards.Quote:
Originally Posted by tashi
Yes I did run Power Eraser. I have Version2 S&D. I have System Mechanic, Norton 360 and Spybot installed.
Hello jpert,
Quote:
Originally Posted by jpert
http://security.symantec.com/nbrt/npe.aspx :fear:Quote:
Because Norton Power Eraser uses aggressive methods to detect threats, there is a risk that it can select some legitimate programs for removal. You should use this tool very carefully. If you accidently remove a legitimate program, you can run Norton Power Eraser to review past repair sessions and undo them.
Did you also run System Mechanic's registry cleaner?
Best regards.
yes, I did run System Mechanic registry cleaner. I have Home version 2.1. I had purchased this in February but I repurchased last night. I have been looking through files and I don't see Safer Networking even if I follow the path given in the pop-up. I am now totally confused.
I did a program search and found the SD files under Program files (86x)
Hi jpert,
Some of the steps taken may have damaged files. See Registry Cleaners, not recommendedQuote:
Originally Posted by jpert
:)Quote:
Originally Posted by jpert
Have you tried running Spybot again?
Best regards.
I have now rerun spy-bot and when I restarted the popup came back.
The module failed to load. Make sure the binary is stored at the specified path or debug it to check for problems with the binary or dependent .dll files.
The specified module could not be found.
I don't know anything about the binary or how to debug.
Hello jpert,
Spybot free version 2.1?Quote:
Originally Posted by jpert
Did you use these instructions: How to uninstall?Quote:
Originally Posted by jpert
Best regards.
No I did not. I just used uninstall from control panel. I will follow these instructions.
I forgot to mention that I purchased the home version last winter and after I uninstalled I purchased the home version again.
Hi jpert,
For the same computer within a year? :)Quote:
Originally Posted by jpert
Best regards,
Yes, for the same computer. I wanted to make sure I got the latest and greatest.
Also I did not complete the uninstall as directed because when I looked in the application data folder There are two Spy bots listed. I stopped and did not do anything.
Hi jpert,
Could you post a screen shot please, also one of the error you receive. :)Quote:
Originally Posted by jpert
Best regards.
Tashi, I am trying to get a screen print attached. I have to go out of town until Wednesday. I'll be back!
:bigthumb:Quote:
Originally Posted by jpert
tashi, I am not sure if the screen prints are here. I think they are not. The attachment uploader does not like my screen prints.
Hello jpert,
Does the FAQ help: http://forums.spybot.info/faq.php?fa...b3_attachmentsQuote:
Originally Posted by jpert
Best regards.