I'm giving Spybot a chance based on great service for over a decade
Quote:
Originally Posted by
caogdin
The "Technician" Edition, insofar as I can tell, has been developed by a middle-school team of students.
You're now charging competitive rates, with pathetic customer service.
I've bought a product which, in the latest version has 1) an uninstallable service (forgot to include it in the code?), 2) an utter lack of documentation, and 3) even though I've paid for a Technician's Edition, it still shows "Free Edition" and keeps displaying Donation requests.
If I don't see a stable, reliable and useful product in the next couple of WEEKS, I'll have to ask for my money back. Given that many of these complaints go back to last year, I am not sanguine about the likelihood you'll be able to solve the products' many problems.
I applaud you for turning Spybot into a venture from which you can make a living. But, your experience in dealing with customers and their needs, in pricing your products, and in product documentation makes it clear you're in desperate need of some experienced, adult business management!
--Carol Anne
Interesting thread, started in 2013. I read the reply to Steve's early post from a Spybot team member and what impressed me was that Safer Networking had done their own search of the available AV services and licensed the best they found. I trust their judgement. I have been donating for many years because I am independent myself and I want to support non-multinational entrepreneurial endeavors that have the public welfare in mind in everything they do. GOOD JOB Safer Networking Ltd!! Les Walker