Priority Tech Support for SS&D Home is ignoring me

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2018-02-02, 19:15
Chris Haslam

Priority Tech Support for SS&D Home is ignoring me

The ticket is 2018010980000343.

I opened it on Jan 9, for my PC.

Tech Support answered on Jan 15 telling me to download an update. They had had email problems.

I did as they wrote, and replied that day, telling them that I still had problems: 2.6 had failed to install, leaving my PC at 2.4.

Not having heard from them, I installed 2.6 on my wife's PC.

I wrote to them on Jan 22 telling them of problems immediately after installation.

I am yet to receive a reply.

On Feb 1 I bumped this ticket by creating another ticket specifically for my wife's PC. I am yet to receive an auto-reply which would give me the ticket number .

I have licenses for 2 PCs.

I would appreciate some help, perhaps by PM.

I have created logs of the 2 installations. You are welcome to them.

I do wonder whether Safer Networking has problems with 2.6 Home.
2018-02-05, 14:17
DarrenH

Hi Chris, I'm wondering the same thing.
I posted a simple question here that got ignored.

The messages sure are friendly when renewal time comes around though!
Finding another malware scanner that I'd rather pay $ for.

Quote:

Originally Posted by Chris Haslam

The ticket is 2018010980000343.

I opened it on Jan 9, for my PC.

Tech Support answered on Jan 15 telling me to download an update. They had had email problems.

I did as they wrote, and replied that day, telling them that I still had problems: 2.6 had failed to install, leaving my PC at 2.4.

Not having heard from them, I installed 2.6 on my wife's PC.

I wrote to them on Jan 22 telling them of problems immediately after installation.

I am yet to receive a reply.

On Feb 1 I bumped this ticket by creating another ticket specifically for my wife's PC. I am yet to receive an auto-reply which would give me the ticket number .

I have licenses for 2 PCs.

I would appreciate some help, perhaps by PM.

I have created logs of the 2 installations. You are welcome to them.

I do wonder whether Safer Networking has problems with 2.6 Home.
2018-02-08, 04:03
sduensin

Same. Not a happy camper.

Quote:

Originally Posted by DarrenH

Hi Chris, I'm wondering the same thing.
I posted a simple question here that got ignored.

The messages sure are friendly when renewal time comes around though!
Finding another malware scanner that I'd rather pay $ for.

You two aren't alone. They seem to just take the cash and run. I keep running into bugs that aren't being fixed (one is over a year old) and nobody is home. Probably the last time I pay.