unexpected error encountered computer must restart msg
A couple of days ago I booted up my computer and attempted to launch my browser (I use Google Chrome) and my screen turned blue with a quick msg that said something like unexpected error computer must restart and something about sending an error report? My computer screen went black pretty quickly but did not power down completely. The green lights on the tower were still on. I had to manually turn it off by pressing the power button. I waited for several minutes before turning it back on. It powered on but the screen was black. I turned it off again, unplugged everything (I'm not sure why I did it) plugged everything back in and powered it back on and it froze at the first screen (which is the Dell Bios screen) I left it for a long time (20 minutes or more) and it never progressed. Later I turned my computer on and it booted up as usual and I was able to use it until I was done. I ran Spybot and fixed what was found. The next day it wouldn't power up properly again. I had to repeat it three or four times to get it to fully boot up. I don't know if it's a hardware or software problem. I thought I would check with the experts at Safer-Networking to find out if this was happening to anyone else and could be fixed.
I'm using Windows 10.
I appreciate any assistance you can provide.
Thanks, Tonia
JRT and Malwarebytes reports
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.7 (07.03.2016)
Operating System: Windows 10 Home x86
Ran by Owner (Administrator) on Fri 09/02/2016 at 18:32:17.06
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
File System: 4
Successfully deleted: C:\ProgramData\1472780618.bdinstall.bin (File)
Successfully deleted: C:\WINDOWS\prefetch\ANTIVIRUS_FREE_EDITION.EXE-CF8E86A0.pf (File)
Successfully deleted: C:\WINDOWS\prefetch\ANTIVIRUS_FREE_EDITION_X86.EX-3D4526B1.pf (File)
Successfully deleted: C:\WINDOWS\prefetch\DRIVERCTRL.EXE-22B7B922.pf (File)
Registry: 1
Successfully deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Run\\GoogleChromeAutoLaunch_721577D41E77D440C916E2687EBA0267 (Registry Value)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 09/02/2016 at 18:35:08.70
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Malwarebytes' Report:
Malwarebytes Anti-Malware
www.malwarebytes.org
Scan Date: 9/2/2016
Scan Time: 6:52 PM
Logfile:
Administrator: Yes
Version: 2.2.1.1043
Malware Database: v2016.09.02.10
Rootkit Database: v2016.08.15.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
OS: Windows 10
CPU: x86
File System: NTFS
User: Owner
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 313824
Time Elapsed: 32 min, 23 sec
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
Processes: 0
(No malicious items detected)
Modules: 0
(No malicious items detected)
Registry Keys: 2
PUP.Optional.MySearchDial, HKU\S-1-5-21-4030092792-1861841708-2368464224-1000\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}, Quarantined, [64fefe6f623870c67ca18a086d95ee12],
PUP.Optional.MySearchDial, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}, Quarantined, [64fefe6f623870c67ca18a086d95ee12],
Registry Values: 1
PUP.Optional.MySearchDial, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY|AppPath, C:\Program Files\Mysearchdial\1.8.29.0\, Quarantined, [3f23f9743c5ebe78769a733aeb1843bd]
Registry Data: 0
(No malicious items detected)
Folders: 0
(No malicious items detected)
Files: 0
(No malicious items detected)
Physical Sectors: 0
(No malicious items detected)
(end)
Computer froze up during FRST64 scan
That's all I have on the log. My computer froze during the scan and I had to restart it. I will run it again and post the fix log again. I will also run the FRST and post those logs shortly.
Thanks
Crucial Scan and RogueKiller report
Good Morning Ken,
I turned my computer off last night and it took several restarts ti get it back up this morning. As it did before, everything loaded and when I attempted to open my browser the blue screen appeared with the unexpected error msg. I'll keep trying to get it going again and try to run the memory check. I think the msg, which isn't available long enough for me to read completely, had something like NMI Hardware or MMI hardware?
I purchased this computer a couple of years ago because my old computer couldn't be upgraded from Windows XP to something Microsoft supported. It was a refurbished computer and ran well until recently. Software recently installed included Scrivener, YWrite, that unofficial Google desktop player app I mentioned, and I think some webinar or meeting software (I recently participated in some online training sessions and the software was needed to attend). I sometimes download PDF files as well. I know that someone looked at porn on my computer at least once. I don't mind him looking at it, but he will not be using my computer for such things anymore! I suspect there were some things that came with those sites.
I ran a Crucial Scan and here is the link to the results (I don't know enough to understand them and probably just need to take my computer to a professional). http://www.crucial.com/usa/en/scanview/B9E8C94E31D926C3
I will not be power down my computer to avoid the problem with it not restarting (unless prompted by a fix program). It doesn't seem to encounter the error when I just put it in sleep mode for now.
Thanks, Tonia
Report from RogueKiller
RogueKiller V12.5.2.0 [Aug 29 2016] (Free) by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : http://forum.adlice.com
Website : http://www.adlice.com/download/roguekiller/
Blog : http://www.adlice.com
Operating System : Windows 10 (10.0.10586) 32 bits version
Started in : Normal mode
User : Owner [Administrator]
Started from : C:\Program Files\RogueKiller\RogueKiller.exe
Mode : Scan -- Date : 09/04/2016 10:31:27 (Duration : 00:45:36)
¤¤¤ Processes : 0 ¤¤¤
¤¤¤ Registry : 1 ¤¤¤
[Suspicious.Path] HKEY_CLASSES_ROOT\CLSID\{880804D3-6A76-4a39-8F95-641CFA984557} (%LOCALAPPDATA%\HuluDesktop\instances\0.9.14.1\hdIEPlg.dll) -> Found
¤¤¤ Tasks : 0 ¤¤¤
¤¤¤ Files : 0 ¤¤¤
¤¤¤ Hosts File : 0 [Too big!] ¤¤¤
¤¤¤ Antirootkit : 0 (Driver: Loaded) ¤¤¤
¤¤¤ Web browsers : 0 ¤¤¤
¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: Hitachi HDS721016CLA382 ATA Device +++++
--- User ---
[MBR] 3d85ef0f6756280b6df7360c7f2ee268
[BSP] cd27ed3eb96aab5c994ff939e1f9cca6 : Windows Vista/7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 100 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 206848 | Size: 152033 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
2 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 311572480 | Size: 450 MB
User = LL1 ... OK
User = LL2 ... OK
Ran CCleaner anything else to do?
Hi Ken,
I receive the error after everything is loaded and when I attempt to open the Chrome browser. Once it shuts the monitor and keyboard down the tower remains powered on until I hold the button to turn it off. Once this error has occurred I must reboot four or more times until everything loads. Sometimes the monitor screen remains black and sometimes it gets stuck on the bios screen with Dell on it.
I'll bring it to a repair shop for diagnosis. If they think it's possible to save with the addition of memory that would be an inexpensive short term fix. If I can save what I have and just change out a few parts, that is my preference. I hate to put more stuff in the trash. I still have my tower with XP because I've had trouble tossing it. Maybe that repair shop can make use of some of it.
I did download CCleaner and ran it using your set up. There were lots of cookies! I'll make sure I run it often.
I really appreciate your help. Though I am bummed that I may have to spend some money to get it working properly, I know it's probably hardware. Fingers crossed that it's not a major expense. I have a sick cat with higher medical costs than my own. If I could use Scrivener on my laptop that has a Linux operating system I wouldn't feel so pressured to get this desktop PC functioning. Unfortunately the creators only made one version for Linux and they are not updating it.
Is there anything else I should do before I take it in? I think I have backed up files that are important to me on a thumb drive and Google Drive. Should I go ahead and uninstall programs you asked me to install or leave it as is? Should I use any of these programs as part of regular maintenance?
Thanks, Tonia
