Manual Removal Guide for RegRecall

The following instructions have been created to help you to get rid of "RegRecall" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.

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Threat Details:

Categories:

• malware

Description:

RegRecall claims to be an antispyware solution. When the user scans his computer with RegRecall hundreds of alleged problems will be found. If the user wants to fix this misidentified threads he has to purchase a licence. RegRecall is in close relation to SpywareBOT, AdwareAlert and other malicious software.

Removal Instructions:

Quicklaunch area:

Please remove the following items from your start quick launch area text to the "Start" button in the taskbar at the bottom.
To check where they are pointing to, right-click them and choose "Properties" from the context menu appearing.

• Quicklaunch symbols named "RegRecall.lnk" and pointing to "<$PROGRAMFILES>\RegRecall\RegRecall.exe".
• Quicklaunch symbols named "RegRecall.lnk" and pointing to "<$PROGRAMFILES>\RegRecallApp\RegRecall.exe".

Autorun:

Please use Spybot-S&D, RunAlyzer or msconfig.exe to remove the following autorun entries.

• Entries named "RegRecall" and pointing to "<$PROGRAMFILES>\RegRecall\RegRecall.exe*".
• Entries named "RegRecall" and pointing to "<$PROGRAMFILES>\RegRecall\RegRecall.exe*".
• Entries named "RegRecall" and pointing to "<$PROGRAMFILES>\RegRecall\RegRecall.exe*".
• Entries named "RegRecall" and pointing to "<$PROGRAMFILES>\RegRecall\RegRecall.exe*".
• Entries named "RegRecall" and pointing to "<$PROGRAMFILES>\RegRecall\RegRecall.exe*".
• Entries named "RegRecall" and pointing to "<$PROGRAMFILES>\RegRecall\RegRecall.exe*".
• Entries named "RegRecall" and pointing to "<$PROGRAMFILES>\RegRecall\RegRecall.exe*".
• Entries named "RegRecall" and pointing to "<$PROGRAMFILES>\RegRecall\RegRecall.exe*".
• Entries named "RegRecall" and pointing to "<$PROGRAMFILES>\RegRecall\RegRecall.exe*".
• Entries named "RegRecall" and pointing to "<$PROGRAMFILES>\RegRecall\RegRecall.exe*".
• Entries named "RegRecall" and pointing to "<$PROGRAMFILES>\RegRecall\RegRecall.exe*".
• Entries named "RegRecall" and pointing to "<$PROGRAMFILES>\RegRecall\RegRecall.exe*".
• Entries named "RegRecall" and pointing to "<$PROGRAMFILES>\RegRecallApp\RegRecall.exe*".
• Entries named "RegRecall" and pointing to "<$PROGRAMFILES>\RegRecallApp\RegRecall.exe*".
• Entries named "RegRecall" and pointing to "<$PROGRAMFILES>\RegRecallApp\RegRecall.exe*".
• Entries named "RegRecall" and pointing to "<$PROGRAMFILES>\RegRecallApp\RegRecall.exe*".
• Entries named "RegRecall" and pointing to "<$PROGRAMFILES>\RegRecallApp\RegRecall.exe*".
• Entries named "RegRecall" and pointing to "<$PROGRAMFILES>\RegRecallApp\RegRecall.exe*".
• Entries named "RegRecall" and pointing to "<$PROGRAMFILES>\RegRecallApp\RegRecall.exe*".
• Entries named "RegRecall" and pointing to "<$PROGRAMFILES>\RegRecallApp\RegRecall.exe*".
• Entries named "RegRecall" and pointing to "<$PROGRAMFILES>\RegRecallApp\RegRecall.exe*".
• Entries named "RegRecall" and pointing to "<$PROGRAMFILES>\RegRecallApp\RegRecall.exe*".
• Entries named "RegRecall" and pointing to "<$PROGRAMFILES>\RegRecallApp\RegRecall.exe*".
• Entries named "RegRecall" and pointing to "<$PROGRAMFILES>\RegRecallApp\RegRecall.exe*".

Installed Software List:

You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D or RunAlyzer to locate and get rid of these entries.

• Products that have a key or property named "RegRecall_is1".

Files:

Please use Windows Explorer or another file manager of your choice to locate and delete these files.

• The file at "<$COMMONPROGRAMS>\RegRecall\RegRecall on the Web.lnk".
• The file at "<$COMMONPROGRAMS>\RegRecall\RegRecall.lnk".
• The file at "<$COMMONPROGRAMS>\RegRecall\Uninstall RegRecall.lnk".
• The file at "<$APPDATA>\RegRecall\rs.dat".
• The file at "<$APPDATA>\RegRecall\Settings\ScanResults.pie".
• The file at "<$PROGRAMFILES>\RegRecall\RegRecall.exe".
• The file at "<$PROGRAMFILES>\RegRecall\Launcher.exe".
• The file at "<$PROGRAMFILES>\RegRecall\RegRecall.url".
• The file at "<$PROGRAMFILES>\RegRecall\DataBase.ref".
• The file at "<$PROGRAMFILES>\RegRecall\SpyCleaner.dll".
• The file at "<$PROGRAMFILES>\RegRecall\TCL.dll".
• The file at "<$PROGRAMFILES>\RegRecall\vistaCPtasks.xml".
• The file at "<$PROGRAMFILES>\RegRecall\zlib.dll".
• The file at "<$PROGRAMFILES>\RegRecall\AddOns\PostQuarantine.pie".
• The file at "<$COMMONDESKTOP>\RegRecall.lnk".
• The file at "<$WINDIR>\Tasks\RegRecall Scheduled Scan.job".
• The file at "<$PROGRAMFILES>\RegRecall\RegRecall.srv.exe".
• The file at "<$PROGRAMFILES>\RegRecall\RegRecall.dll".
• The file at "<$PROGRAMFILES>\RegRecall\Scheduler.exe".
• The file at "<$PROGRAMFILES>\RegRecall\FilterDrv\antispyfilter.amd64.sys".
• The file at "<$PROGRAMFILES>\RegRecall\FilterDrv\antispyfilter.cat".
• The file at "<$PROGRAMFILES>\RegRecall\FilterDrv\antispyfilter.inf".
• The file at "<$PROGRAMFILES>\RegRecall\FilterDrv\antispyfilter.x86.sys".
• The file at "<$PROGRAMFILES>\RegRecall\Databases\Spy.ref".
• The file at "<$PROGRAMFILES>\RegRecall\license.txt".
• The file at "<$COMMONPROGRAMS>\RegRecallApp\RegRecall on the Web.lnk".
• The file at "<$COMMONPROGRAMS>\RegRecallApp\RegRecall.lnk".
• The file at "<$COMMONPROGRAMS>\RegRecallApp\Uninstall RegRecall.lnk".
• The file at "<$APPDATA>\RegRecallApp\rs.dat".
• The file at "<$APPDATA>\RegRecallApp\Settings\ScanResults.pie".
• The file at "<$PROGRAMFILES>\RegRecallApp\RegRecall.exe".
• The file at "<$PROGRAMFILES>\RegRecallApp\Launcher.exe".
• The file at "<$PROGRAMFILES>\RegRecallApp\RegRecall.url".
• The file at "<$PROGRAMFILES>\RegRecallApp\DataBase.ref".
• The file at "<$PROGRAMFILES>\RegRecallApp\SpyCleaner.dll".
• The file at "<$PROGRAMFILES>\RegRecallApp\TCL.dll".
• The file at "<$PROGRAMFILES>\RegRecallApp\vistaCPtasks.xml".
• The file at "<$PROGRAMFILES>\RegRecallApp\zlib.dll".
• The file at "<$PROGRAMFILES>\RegRecallApp\AddOns\PostQuarantine.pie".
• The file at "<$PROGRAMFILES>\RegRecallApp\RegRecall.srv.exe".
• The file at "<$PROGRAMFILES>\RegRecallApp\Scheduler.exe".
• The file at "<$PROGRAMFILES>\RegRecallApp\FilterDrv\antispyfilter.amd64.sys".
• The file at "<$PROGRAMFILES>\RegRecallApp\FilterDrv\antispyfilter.cat".
• The file at "<$PROGRAMFILES>\RegRecallApp\FilterDrv\antispyfilter.inf".
• The file at "<$PROGRAMFILES>\RegRecallApp\FilterDrv\antispyfilter.x86.sys".
• The file at "<$PROGRAMFILES>\RegRecallApp\Databases\Spy.ref".
• The file at "<$PROGRAMFILES>\RegRecallApp\license.txt".

Make sure you set your file manager to display hidden and system files. If RegRecall uses rootkit technologies, use our RootAlyzer or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!

Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D to remove them.

Folders:

Please use Windows Explorer or another file manager of your choice to locate and delete these folders.

• The directory at "<$COMMONPROGRAMS>\RegRecall".
• The directory at "<$APPDATA>\RegRecall".
• The directory at "<$APPDATA>\RegRecall\Log".
• The directory at "<$APPDATA>\RegRecall\Settings".
• The directory at "<$PROGRAMFILES>\RegRecall".
• The directory at "<$PROGRAMFILES>\RegRecall\RegRecall".
• The directory at "<$PROGRAMFILES>\RegRecall\AddOns".
• The directory at "<$PROGRAMFILES>\RegRecall\FilterDrv".
• The directory at "<$PROGRAMFILES>\RegRecall\Databases".
• The directory at "<$PROGRAMFILES>\RegRecall\Microsoft.VC80.ATL".
• The directory at "<$PROGRAMFILES>\RegRecall\Microsoft.VC80.CRT".
• The directory at "<$PROGRAMFILES>\RegRecall\Quarantine".
• The directory at "<$PROGRAMFILES>\RegRecall\Registry Backups".
• The directory at "<$PROGRAMFILES>\RegRecall\Settings".
• The directory at "<$COMMONPROGRAMS>\RegRecallApp".
• The directory at "<$APPDATA>\RegRecallApp".
• The directory at "<$APPDATA>\RegRecallApp\Log".
• The directory at "<$APPDATA>\RegRecallApp\Settings".
• The directory at "<$PROGRAMFILES>\RegRecallApp".
• The directory at "<$PROGRAMFILES>\RegRecallApp\RegRecall".
• The directory at "<$PROGRAMFILES>\RegRecallApp\AddOns".
• The directory at "<$PROGRAMFILES>\RegRecallApp\FilterDrv".
• The directory at "<$PROGRAMFILES>\RegRecallApp\Databases".
• The directory at "<$PROGRAMFILES>\RegRecallApp\Microsoft.VC80.ATL".
• The directory at "<$PROGRAMFILES>\RegRecallApp\Microsoft.VC80.CRT".
• The directory at "<$PROGRAMFILES>\RegRecallApp\Quarantine".
• The directory at "<$PROGRAMFILES>\RegRecallApp\Registry Backups".
• The directory at "<$PROGRAMFILES>\RegRecallApp\Settings".

Make sure you set your file manager to display hidden and system files. If RegRecall uses rootkit technologies, use our RootAlyzer or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!

Registry:

You can use regedit.exe (included in Windows) to locate and delete these registry entries.

• Delete the registry key "RegRecall" at "HKEY_CURRENT_USER\Software\".
• Delete the registry key "RegRecall" at "HKEY_LOCAL_MACHINE\Software\".
• Delete the registry value "<$PROGRAMS>\RegRecall\" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\".
• Delete the registry value "<$PROGRAMFILES>\RegRecall\" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\".
• Delete the registry value "<$PROGRAMFILES>\RegRecall\FilterDrv\" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\".
• Delete the registry value "<$PROGRAMFILES>\RegRecall\AddOns\" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\".
• Delete the registry value "<$PROGRAMFILES>\RegRecall\Databases\" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\".
• Delete the registry value "<$PROGRAMFILES>\RegRecall\Microsoft.VC80.ATL\" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\".
• Delete the registry value "<$PROGRAMFILES>\RegRecall\Microsoft.VC80.CRT\" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\".
• Delete the registry value "<$PROGRAMS>\RegRecallApp\" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\".
• Delete the registry value "<$PROGRAMFILES>\RegRecallApp\" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\".
• Delete the registry value "<$PROGRAMFILES>\RegRecallApp\FilterDrv\" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\".
• Delete the registry value "<$PROGRAMFILES>\RegRecallApp\AddOns\" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\".
• Delete the registry value "<$PROGRAMFILES>\RegRecallApp\Databases\" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\".
• Delete the registry value "<$PROGRAMFILES>\RegRecallApp\Microsoft.VC80.ATL\" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\".
• Delete the registry value "<$PROGRAMFILES>\RegRecallApp\Microsoft.VC80.CRT\" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\".

If RegRecall uses rootkit technologies, use our RegAlyzer, RootAlyzer or our Total Commander anti-rootkit plugins.

Final Words:

If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,

1. Please read these instructions before requesting assistance,
2. Then start your own thread in the Malware Removal Forum where a volunteer analyst will advise you as soon as available.