Manual Removal Guide for Zango

The following instructions have been created to help you to get rid of "Zango" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.

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Threat Details:

Categories:

• adware

Description:

during installation zango used to connect to bis.180solutions.com to access updates, this happened without user consent.
The checkbox to agree to the EULA is already preselected.
there is no common way to disable zango once it is installed, the user cannot configure its behaviour. It is added to systemstart and cannot be disabled through a common interface or contextmenu.
uninstallation via add/remove from windows systemsettings is possible but usually leaves a registry key on the computer. Also AFTER successful uninstall, zango tries to connect to a zango server for statistical analysis on uninstalls.
deactivated internetconnection used to impair uninstall procedure.

180Solutions is not to be trusted

Supposed Functionality:

Zango is labeled adware that enables access to more Zangocontent and software.

Privacy Statement:

While Zango Software is installed on your computer it generates logs of your web browsing activity, including web pages you have visited and the order in which you visited these pages. These logs may be uploaded to Zango’s servers, along with an anonymous user ID assigned to the Zango Software installed on your computer (your “Anonymous User ID”). These logs and your Anonymous User ID are referred to collectively as “Usage Data.” Zango may use Usage Data for market research purposes and to provide you with content specifically targeted to your interests at times when we think the content is most relevant. Zango may store Usage Data on our servers, for our use, and may aggregate Usage Data from these logs and share the aggregate data with third parties. The Zango Software will also put a "cookie" on your machine so that we are able to recognize you and display appropriate targeted websites. A cookie is a small amount of data that Zango’s servers transfer to your browser and that only Zango’s servers can read.

Removal Instructions:

Autorun:

Please use Spybot-S&D, RunAlyzer or msconfig.exe to remove the following autorun entries.

• Entries named "ZangoOE" and pointing to "<$PROGRAMFILES>\Zango\bin\*\OEAddOn.exe".
• Entries named "ZangoSA" and pointing to "?<$PROGRAMFILES>\Zango\bin\*\ZangoSA.exe?".

Installed Software List:

You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D or RunAlyzer to locate and get rid of these entries.

• Products that have a key or property named "ZangoSA".

Files:

Please use Windows Explorer or another file manager of your choice to locate and delete these files.

• The file at "<$PROGRAMFILES>\Zango\bin\10.0.275.0\CoreSrv.dll".
• The file at "<$PROGRAMFILES>\Zango\bin\10.0.275.0\InstIE.dll".
• The file at "<$PROGRAMFILES>\Zango\bin\10.0.275.0\HostIE.dll".
• The file at "<$PROGRAMFILES>\Zango\bin\10.0.275.0\Toolbar.dll".
• The file at "<$COMMONAPPDATA>\ZangoSA\ZangoSA.dat".
• The file at "<$COMMONAPPDATA>\ZangoSA\ZangoSA_kyf.dat".
• The file at "<$COMMONAPPDATA>\ZangoSA\ZangoSAAbout.mht".
• The file at "<$COMMONAPPDATA>\ZangoSA\ZangoSAau.dat".
• The file at "<$COMMONAPPDATA>\ZangoSA\ZangoSAEULA.mht".
• The file at "<$APPDATA>\Zango\v3.0\Zango\dynamic\2883915.sdf".
• The file at "<$APPDATA>\Zango\v3.0\Zango\dynamic\domains.txt".
• The file at "<$LOCALSETTINGS>\Temp\nsh7.tmp\Install.dll".
• The file at "<$LOCALSETTINGS>\Temp\nsh7.tmp\RedBend.dll".
• The file at "<$LOCALSETTINGS>\Temp\nsh7.tmp\System.dll".
• The file at "<$LOCALSETTINGS>\Temp\nsh7.tmp\Uninst.dll".
• The file at "<$PROGRAMFILES>\Mozilla Firefox\components\npclntax.xpt".
• The file at "<$PROGRAMFILES>\Mozilla Firefox\plugins\npclntax_ZangoSA.dll".
• The file at "<$PROGRAMFILES>\Zango\bin\10.0.275.0\firefox\extensions\components\npclntax.xpt".
• The file at "<$PROGRAMFILES>\Zango\bin\10.0.275.0\firefox\extensions\plugins\npclntax_ZangoSA.dll".
• The file at "<$PROGRAMFILES>\Zango\bin\10.0.275.0\Wallpaper.dll".
• The file at "<$PROGRAMFILES>\Zango\bin\10.0.275.0\HostOL.dll".
• The file at "<$PROGRAMFILES>\Zango\bin\10.0.275.0\ZangoSAAX.dll".

Make sure you set your file manager to display hidden and system files. If Zango uses rootkit technologies, use our RootAlyzer or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!

Folders:

Please use Windows Explorer or another file manager of your choice to locate and delete these folders.

• The directory at "<$COMMONAPPDATA>\2ACA5CC3-0F83-453D-A079-1076FE1A8B65".
• The directory at "<$COMMONAPPDATA>\ZangoSA".
• The directory at "<$APPDATA>\Zango".
• The directory at "<$LOCALSETTINGS>\Temp\nsh7.tmp".

Make sure you set your file manager to display hidden and system files. If Zango uses rootkit technologies, use our RootAlyzer or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!

Registry:

You can use regedit.exe (included in Windows) to locate and delete these registry entries.

• Delete the registry key "{D2221CCB-F2BB-4858-AAD4-57C754153603}" at "HKEY_CLASSES_ROOT\CLSID\".
• A key in HKEY_CLASSES_ROOT\ named "CoreSrv.CoreServices", plus associated values.
• A key in HKEY_CLASSES_ROOT\ named "CoreSrv.CoreServices.1", plus associated values.
• Delete the registry key "{5B2E150D-4C8A-40E4-8C36-DD9C02771C67}" at "HKEY_CLASSES_ROOT\CLSID\".
• Delete the registry key "{49155DAE-C471-40FA-98EE-B2B3CAD115CE}" at "HKEY_CLASSES_ROOT\Interface\".
• Delete the registry key "{4D783385-0DDA-4188-A529-C97DC3D67CBD}" at "HKEY_CLASSES_ROOT\Interface\".
• Delete the registry key "{6E10479B-31E8-4A3B-81B1-DDAF39097F19}" at "HKEY_CLASSES_ROOT\Interface\".
• Delete the registry key "{CCC6E232-AA4C-4813-A019-9C14B27776B6}" at "HKEY_CLASSES_ROOT\TypeLib\".
• Delete the registry key "{BFC08CFF-C737-4433-BD5A-0EE7EFCFEE54}" at "HKEY_CLASSES_ROOT\CLSID\".
• Delete the registry key "{E420A65F-9984-4B8C-9FA9-1ED69D3B0A13}" at "HKEY_CLASSES_ROOT\Interface\".
• Delete the registry key "{9720DE03-5820-4059-B4A4-639D5E52BD09}" at "HKEY_CLASSES_ROOT\TypeLib\".
• Delete the registry key "{B0CB585F-3271-4E42-88D9-AE5C9330D554}" at "HKEY_CLASSES_ROOT\CLSID\".
• A key in HKEY_CLASSES_ROOT\ named "CoreSrv.LfgAx", plus associated values.
• A key in HKEY_CLASSES_ROOT\ named "CoreSrv.LfgAx.1", plus associated values.
• Delete the registry key "{1230CF51-6BC4-4A23-B3F1-C7CF0AFED619}" at "HKEY_CLASSES_ROOT\Interface\".
• Delete the registry key "{2E623B96-B166-4C70-8169-820761794299}" at "HKEY_CLASSES_ROOT\Interface\".
• Delete the registry key "{4E8B851B-05B0-4BAF-B24D-D0DFE88DDED3}" at "HKEY_CLASSES_ROOT\Interface\".
• Delete the registry key "{50C3E2B3-4FD7-4CB9-91F9-641A6E6B3689}" at "HKEY_CLASSES_ROOT\Interface\".
• Delete the registry key "{62B0B239-F9AC-4A5B-BFAE-62C7A23F7627}" at "HKEY_CLASSES_ROOT\Interface\".
• Delete the registry key "{726F0AB9-B842-4AE4-90C7-230E233E6A99}" at "HKEY_CLASSES_ROOT\Interface\".
• Delete the registry key "{B9CC2B92-5611-453F-8381-8B6F72D9C0B8}" at "HKEY_CLASSES_ROOT\Interface\".
• Delete the registry key "{C4543E64-1498-410D-8E72-4744EEA99AB9}" at "HKEY_CLASSES_ROOT\Interface\".
• Delete the registry key "{229D2451-A617-4B30-B5E8-8138694240CB}" at "HKEY_CLASSES_ROOT\TypeLib\".
• Delete the registry key "{8971CB48-9FCA-445A-BE77-E8E8A4CC9DF7}" at "HKEY_CLASSES_ROOT\CLSID\".
• A key in HKEY_CLASSES_ROOT\ named "HostOL.MailAnim", plus associated values.
• A key in HKEY_CLASSES_ROOT\ named "HostOL.MailAnim.1", plus associated values.
• Delete the registry key "{34E29700-0D13-46AA-B9A5-ACE68E21A091}" at "HKEY_CLASSES_ROOT\Interface\".
• Delete the registry key "{3661AF2D-C27B-499C-9BCF-66C8502A3806}" at "HKEY_CLASSES_ROOT\Interface\".
• Delete the registry key "{99123AC9-7DDA-4C82-B252-44C2804BF392}" at "HKEY_CLASSES_ROOT\Interface\".
• Delete the registry key "{08755390-F46D-4D09-968C-3430166B3189}" at "HKEY_CLASSES_ROOT\TypeLib\".
• Delete the registry key "{EA0B6A1A-6A59-4A58-9C41-9966504898A5}" at "HKEY_CLASSES_ROOT\CLSID\".
• A key in HKEY_CLASSES_ROOT\ named "hbr.HbMain", plus associated values.
• A key in HKEY_CLASSES_ROOT\ named "hbr.HbMain.1", plus associated values.
• Delete the registry key "{7138F250-5B72-48DD-ADFB-9A83B429DD9E}" at "HKEY_CLASSES_ROOT\CLSID\".
• Delete the registry key "{3F0915B8-B238-4C2D-AD1E-60DB1E14D27A}" at "HKEY_CLASSES_ROOT\Interface\".
• Delete the registry key "{EA58C2EA-BE26-49DD-9B9A-C8E4E5CA7791}" at "HKEY_CLASSES_ROOT\Interface\".
• Delete the registry key "{FCA28AC5-C1E1-4D67-A5AE-C44D6C374D9F}" at "HKEY_CLASSES_ROOT\Interface\".
• A key in HKEY_CLASSES_ROOT\ named "Srv.CoreServices", plus associated values.
• A key in HKEY_CLASSES_ROOT\ named "Srv.CoreServices.1", plus associated values.
• Delete the registry key "{0923208C-E259-4ED5-A778-CB607DA350AD}" at "HKEY_CLASSES_ROOT\TypeLib\".
• Delete the registry key "{627D894A-8A77-416E-B522-432EAF2C818E}" at "HKEY_CLASSES_ROOT\CLSID\".
• A key in HKEY_CLASSES_ROOT\ named "Toolbar.ToolbarCtl", plus associated values.
• A key in HKEY_CLASSES_ROOT\ named "Toolbar.ToolbarCtl.1", plus associated values.
• Delete the registry key "{BF1BF02C-5A86-4ECF-ADAC-472C54C4D21E}" at "HKEY_CLASSES_ROOT\CLSID\".
• Delete the registry key "{93B0FA7B-50F6-41B4-AC7E-612A72CE8C3C}" at "HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Explorer Bars\".
• Delete the registry key "zangosa" at "HKEY_CURRENT_USER\Software\".
• Delete the registry key "{93B0FA7B-50F6-41B4-AC7E-612A72CE8C3C}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Explorer Bars\".
• Delete the registry key "{BD937FFE-0352-4FDE-88F2-C30D1A9B25CF}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\".
• Delete the registry key "{EDDBB5EE-BB64-4bfc-9DBE-E7C85941335B}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\".
• Delete the registry key "HostOL.MailAnim" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\".
• Delete the registry key "{1E5B2693-D348-4ca7-8364-4F5E51BF9C6D}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\".
• Delete the registry key "{2E54AC53-EFA4-4831-A3F6-B47B1A1937CF}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\".
• Delete the registry key "{54A3F8B7-228E-4ED8-895B-DE832B2C3959}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\".
• Delete the registry key "{BD937FFE-0352-4FDE-88F2-C30D1A9B25CF}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\".
• Delete the registry value "Zango 10.0.275.0" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform\".
• Delete the registry value "Zango@Zango.com" at "HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\Extensions\".
• Delete the registry key "{54A3F8B7-228E-4ED8-895B-DE832B2C3959}" at "HKEY_CLASSES_ROOT\CLSID\".
• Delete the registry key "{2B81F920-6660-4F76-93BF-B1C67BF5D1A0}" at "HKEY_CLASSES_ROOT\Interface\".
• Delete the registry key "{C23FA5A4-1FEA-419F-8B14-F7465DF062BC}" at "HKEY_CLASSES_ROOT\TypeLib\".
• Delete the registry key "{B88E4484-3FF6-4EA9-815B-A54FE20D4387}" at "HKEY_CLASSES_ROOT\CLSID\".
• A key in HKEY_CLASSES_ROOT\ named "HostOL.WebmailSend", plus associated values.
• A key in HKEY_CLASSES_ROOT\ named "HostOL.WebmailSend.1", plus associated values.
• Delete the registry key "{07AA283A-43D7-4CBE-A064-32A21112D94D}" at "HKEY_CLASSES_ROOT\CLSID\".
• A key in HKEY_CLASSES_ROOT\ named "HostIE.Bho", plus associated values.
• A key in HKEY_CLASSES_ROOT\ named "HostIE.Bho.1", plus associated values.
• Delete the registry key "{00B77587-BE1B-4201-B8E9-09FCF50AB771}" at "HKEY_CLASSES_ROOT\Interface\".
• Delete the registry key "{5A4737A8-B92A-4E54-970E-C2891D98CE3F}" at "HKEY_CLASSES_ROOT\Interface\".
• Delete the registry key "{ACE99E77-AA2A-43C2-8C9D-CAF2020FDF2B}" at "HKEY_CLASSES_ROOT\Interface\".
• Delete the registry key "{E0FB1610-B25B-49F6-BE20-751B2F230E6F}" at "HKEY_CLASSES_ROOT\Interface\".
• Delete the registry key "{087C4054-0A2B-4F35-B0DB-BED3E21650F4}" at "HKEY_CLASSES_ROOT\TypeLib\".
• Delete the registry value "{07AA283A-43D7-4CBE-A064-32A21112D94D}" at "HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\".
• Delete the registry key "{07AA283A-43D7-4CBE-A064-32A21112D94D}" at "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\".
• Delete the registry value "{07AA283A-43D7-4CBE-A064-32A21112D94D}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\".
• Delete the registry key "{07AA283A-43D7-4CBE-A064-32A21112D94D}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\".
• Delete the registry key "{1E5B2693-D348-4ca7-8364-4F5E51BF9C6D}" at "HKEY_CLASSES_ROOT\CLSID\".
• Delete the registry key "{067C6A37-72EA-4437-863A-5BE20C246F3C}" at "HKEY_CLASSES_ROOT\Interface\".
• Delete the registry key "{1A2AF056-1FE1-47CA-993D-5D09D18E674E}" at "HKEY_CLASSES_ROOT\Interface\".
• Delete the registry key "{B247F5BF-BD9D-4ECD-8FC1-365F36A1FDA1}" at "HKEY_CLASSES_ROOT\Interface\".
• Delete the registry key "{BBBFB891-98AE-4678-86F3-BD5A2EED86C9}" at "HKEY_CLASSES_ROOT\Interface\".
• Delete the registry key "{AD71E48F-6F47-4B63-9312-FAE879541C4D}" at "HKEY_CLASSES_ROOT\TypeLib\".
• A key in HKEY_CLASSES_ROOT\ named "ZangoAX.ClientDetector", plus associated values.
• A key in HKEY_CLASSES_ROOT\ named "ZangoAX.ClientDetector.1", plus associated values.
• Delete the registry key "{1E5B2693-D348-4CA7-8364-4F5E51BF9C6D}" at "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\".
• Delete the registry key "{DBF00E12-281C-4dc8-A7EC-1FF45182439B}" at "HKEY_CLASSES_ROOT\AppID\".
• Delete the registry key "ZangoSA_df.exe" at "HKEY_CLASSES_ROOT\AppID\".
• Delete the registry key "{BD937FFE-0352-4FDE-88F2-C30D1A9B25CF}" at "HKEY_CLASSES_ROOT\CLSID\".
• Delete the registry key "{1985FCE1-4043-4346-AE70-D0A0CD90BDD3}" at "HKEY_CLASSES_ROOT\Interface\".
• Delete the registry key "{DD1CB2D7-161D-4B84-AE5C-08D3FAED894F}" at "HKEY_CLASSES_ROOT\TypeLib\".
• A key in HKEY_CLASSES_ROOT\ named "Zango.DesktopFlash", plus associated values.
• A key in HKEY_CLASSES_ROOT\ named "Zango.DesktopFlash.1", plus associated values.
• Delete the registry key "{93B0FA7B-50F6-41B4-AC7E-612A72CE8C3C}" at "HKEY_CLASSES_ROOT\CLSID\".
• A key in HKEY_CLASSES_ROOT\ named "HBMain.CommBand", plus associated values.
• A key in HKEY_CLASSES_ROOT\ named "HBMain.CommBand.1", plus associated values.
• Delete the registry key "{2E54AC53-EFA4-4831-A3F6-B47B1A1937CF}" at "HKEY_CLASSES_ROOT\CLSID\".
• A key in HKEY_CLASSES_ROOT\ named "ZangoAX.UserProfiles", plus associated values.
• A key in HKEY_CLASSES_ROOT\ named "ZangoAX.UserProfiles.1", plus associated values.

If Zango uses rootkit technologies, use our RegAlyzer, RootAlyzer or our Total Commander anti-rootkit plugins.

Final Words:

If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,

1. Please read these instructions before requesting assistance,
2. Then start your own thread in the Malware Removal Forum where a volunteer analyst will advise you as soon as available.