Manual Removal Guide for Win32.Agent.jg
The following instructions have been created to help you to get rid of "Win32.Agent.jg" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
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Threat Details:
Categories:
Description: This trojan horse installs itself in background and uses rootkit functions to hide its files. It pretends to be associated with Twain and Protected storage.
Removal Instructions:
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
- The file at "<$SYSDIR>\twain_32\local.ds".
- The file at "<$SYSDIR>\twain_32\user.ds".
- The file at "<$SYSDIR>\twext.exe".
Make sure you set your file manager to display hidden and system files. If Win32.Agent.jg uses rootkit technologies, use our RootAlyzer or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D to remove them.
Folders:
Please use Windows Explorer or another file manager of your choice to locate and delete these folders.
- The directory at "<$SYSDIR>\twain_32".
Make sure you set your file manager to display hidden and system files. If Win32.Agent.jg uses rootkit technologies, use our RootAlyzer or our Total Commander anti-rootkit plugins.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help, - Please read these instructions before requesting assistance,
- Then start your own thread in the Malware Removal Forum where a volunteer analyst will advise you as soon as available.
